Customer Service Manager

Derek Friday

*** ****** ***. . ********, ** ***** . 718-***-**** . 646-***-**** .

**************@***.***

OBJECTIVE: To obtain a challenging position, in a growth oriented

company, where I can effectively demonstrate my skills and

further my development.

QUALIFICATIONS:

. Outstanding customer service and interpersonal skills

. Highly organized, with great attention to detail and follow through

. Able to quickly learn new procedures and methods

. Ability to exercises initiative, achievement, and independent judgment

. Dependable and able to perform without supervision

SPECIALIZED TRAINING:

. Driver License

. Food Handling Certification

. NYS Racing and wagering license

EXPERIENCE:

United Tote Co. New York, NY

Computer Tech

05/2004-09/2013

. Conversed with customers in order to determine details of equipment

problems

. Reassembled machines after making repairs or replacing parts

. Traveled to customers' stores or offices to service machines, or to

provide emergency repair service

. Reinstalled software programs or adjust settings on existing software

in order to fix machine malfunctions

. Advised customers concerning equipment operation, maintenance and

programming

. Test new systems in order to ensure that they are in working order

. Assembled machines according to specifications, using hand tools,

power tools, and measuring devices

NYRA Brooklyn, NY

Clerk

05/2001-05/2003

. Compiled statistical reports, statements, and summaries related to pay

and benefits accounts, and submitted them to appropriate departments

. Completed time sheets showing employees' arrival and departure times

. Completed, verified, and processed forms and documentation for

administration of benefits such as pension plans, and unemployment and

medical insurance

. Computed wages and deductions, and entered data into computers

Rockville Caterers Queens,

NY

Kitchen Manager

02/1995-01/2001

. Test cooked food by tasting and smelling it to ensure palatability and

flavor conformity

. Investigate and resolve complaints regarding food quality, service, or

accommodations

. Schedule and receive food and beverage deliveries, checking delivery

contents to verify product quality and quantity

. Monitor food preparation methods, portion sizes, and garnishing and

presentation of food to ensure that food is prepared and presented in

an acceptable manner

. Monitor budgets and payroll records, and review financial transactions

to ensure that expenditures are authorized and budgeted

. Schedule staff hours and assign duties

REFERENCES: Available Upon Request

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