Quality Control Mortgage Professional
Resume:
Dorrie Gartzke
**** ***** ***** *****, ******* Bar, CA 91765
*************@*****.***
QUALIFICATIONS FOR COLLATERAL DOCUMENT MANAGER
. 15+ years of residential mortgage experience including 3+ years in
management
. Exposure and training in many of the critical functions of a loan
portfolio life cycle
. Very independent and self motivated, but with a cooperative attitude
EDUCATION
California State Polytechnic University, Pomona - MBA (Master of Business
Administration)
California State University, Los Angeles - BS in Business Administration
EMPLOYMENT HISTORY
9/11 - Present Promontory Financial Group Orange,
CA
Quality Control Analyst (10/12 - Present)
. Perform quality control reviews on selected files to ensure
underwriting reviews were completed accurately and within the
designated timeframes
. Validate accuracy and completeness of computations completed by the
Mortgage Loan Analysts including income & indebtedness calculations,
program eligibility, financial condition and compensation awards
. Document results of reviews in accordance with client policy/procedure
. Software used: Facilitator, MS Excel, Outlook and SharePoint
Foreclosure Review Analyst (9/11 - 9/12)
( Review borrower complaint, mortgage documentation and modification
decisions for accuracy and completeness
( Validate computations of borrower's indebtedness, financial condition
and refunds/remediation
( Condition the complaint and loan file for missing documentation
( Enter data into proprietary case management system and draft loan-
level comments in accordance with client policy/procedure
. Software used: MS Excel, Word, SalesForce and Web Direct
6/05 - 10/06 ResMAE Mortgage Company Brea,
CA
Secondary Market Operations Manager
. Oversaw all functions of the Collateral Control Dept., Scanning Dept.
and the Loan Vault
. Supervised two Department Managers with a total staff of approximately
35 employees
. Evaluated department needs and administered plans and policies in
support of company objectives
. Performed interviewing, hiring and termination of staff
. Coached, counseled, motivated and conducted performance evaluations of
staff
. Established department metrics for monitoring production output, turn-
times and accuracy levels
. Administered the re-allocation of resources during periods of staff
shortages or work overload
. Generated weekly/monthly and ad-hoc status reports for senior
management
8/00 - 6/05 Long Beach Mortgage Anaheim, CA
Risk Mitigation Analyst/Due Diligence Mgr/Sr. Business Operations
Analyst/Post Funding Auditor
. Identified & reported internal/external fraud or misrepresentation of
data used to make credit decisions
. Managed and trained a staff of three to seven analysts and clerical
assistants
. Hosted 7 to 12 loan sales or ad-hoc loan reviews each year
. Oversaw all functions of the due diligence process
. Resolved concerns of investors regarding issues found during the due
diligence process
. Re-underwrote problem files to determine the suitability of placing
these files in other loan pools
. Increased data accuracy by developing a data error/exception report on
funded & pre-funded loans
. Represented the Capital Markets Departmental position on specific
matters during project meetings
. Initiated requests with brokers, appraisers, escrow or title companies
for required documentation
. Analyzed loan file documentation and related information found on
LexisNexis and the internet
8/97 - 4/00 United PanAm Mortgage Orange, CA
Appraisal Coordinator/Investor Support Specialist/Quality Control Auditor
. Coordinated the ordering, receipt and payment of review appraisals
requested by underwriters
. Created and published daily status reports on appraisal turn-times
. Evaluated accuracy of compliance data through a detailed examination
of loan file documentation
. Determined suitability of placing mortgage insurance on selected files
and initiated request for same
. Researched and corrected issues noted by investors during the due
diligence process
. Provided training on QC audit procedures to new and off-site staff
. Performed compliance and general audit reviews on random loan files
and identified deficiencies
9/93 - 3/94 Bank of America Brea, CA
Retail Underwriter
. Evaluated/calculated/analyzed financial, legal, credit and property
data and approved or denied mortgage loan request
. Contacted borrowers to request supporting or missing documentation and
followed up to ensure a timely delivery of same
. Documented reasoning for all credit decisions
10/91 - 9/93 Countrywide Funding Corporation
Pasadena, CA
Wholesale Underwriter/Quality Service Assistant/ Human Resources Assistant
. Evaluated/calculated/analyzed financial, legal, credit and property
data and approved or denied mortgage loan request
. Contacted brokers to request supporting or missing documentation and
followed up to ensure a timely delivery of same
. Documented reasoning for all credit decisions
. Maintained customer satisfaction database and identified negative
trends to senior management
. Responded to job applicant telephone inquiries and coordinated
interview schedules
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