IT Technician Manager

Darius Francis

Summary

Proficient at explaining complicated technical concepts to users of varying degrees of

technical understanding.

Knowledgeable in an assortment of operating systems, applications and hardware.

Highly motivated computer professional with more than eight years in computer

installation, repair and maintenance. In which six of those years are active duty military

and three years holding a supervisory position.

Self paced and accelerated worker with the ability to adapt and learn very quickly.

Oriented on upholding work ethics and standards and ensures everyone is accountable.

Highlights

• Supply Requisition

• Active Directory

• Knowledge of SQL in MS Access

• Advanced network troubleshooting

• Windows XP/7

• Team worker

• Secret Security Clearance

• Customer service-focused

• Advanced knowledge of Microsoft Office

• Resourceful

• Advanced knowledge of diagnostic techniques

Accomplishments

Recipient of the "Army Achievement Medal" in 2009 for exemplary skill and

professionalism during a Joint Readiness Training Center rotation as an Information

Technology Analyst/Specialist.

Recipient of the "Hero of the Battlefield" Award in 2012 for successfully working

several pay grades higher and displaying exceptional ability and competence.

Received the "Army Commendation Medal" in 2010, 2012, 2013 for outstanding

performance as Communications Specialist, Senior LAN Manager and Signal

Information Service Supervisor.

Ensured the unit's communications equipment maintained a 90% combat readiness

rating greatly contributing to the success of steady state operations

Maintained 100% accountability of every piece of equipment turned in for repairs in

excess of over $23,000,000

Accounted for the functionality of the Unit’s Signal Help desk; completed over 1000

trouble tickets within a timely manner.

Experience

Field Service Engineer 05/2014 – Present

EOIR, Fort Campbell, KY

• Command Post of the Future (CPOF), SharePoint, or Command Web,

Common Tactical

• Viewer (CTV). Proficient in installing, configuring, repairing, and

troubleshooting networks, Windows Operating System, Microsoft Office, CPOF

Repository, CPOF Data Bridge, and CPOF MidTier.

• Working knowledge in installing, configuring, repairing, and

troubleshooting, Enterprise

• Services including Microsoft SQL Server, Microsoft Exchange Server,

Virtual Servers,

• Microsoft Windows Server, and SharePoint Server). Integration of systems

via the BCCS

• Command and Control Registry (C2R), and Data Distribution Services

(DDS)/ Publish and Subscribe Service (PASS) and troubleshoot MC systems connecting

thru BCCS.

• Required to configure, repair, and troubleshoot and possess a working

knowledge of one of the following: including Command Post of the Future (CPOF),

SharePoint, or Command Web, Common Tactical Viewer (CTV).

• Proficient in installing, configuring, repairing, and troubleshooting

networks, Windows Operating System, Microsoft Office, CPOF Repository, CPOF Data

Bridge, and CPOF MidTier.

• Knowledge of and experience in the utilization of operating systems and

database management systems.

• Provided system maintenance and administrative functions including:

system configuration and modifications; adding, removing and replacing hardware and

software items; system startup, shut down, backup and restore; database administration

and maintenance; and system user access control.

Senior Information Technology Specialist 10/2013 – 03/2014

United States Army, Fort Campbell, KY

Responsible for adding Standard Army Management Information System (STAMIS)

systems to the network and ensuring that File Transfer Protocol (FTP) is configured.

Ensured that spare parts, supplies, and operating essentials are requisitioned and

maintained for the network.

Provided technical assistance, resolved problems for information services support

personnel, functional users and functional units.

Planned, prepared, executed, and sustained the tactical sustainment information systems

network to meet the challenges in all environments.

Generated a network diagram for 8 different systems that supported over 3000 employees.

Scanned and detected all network vulnerabilities and reported to the next higher echelon.

Signal Information Service Supervisor 02/2012 – 10/2013

United States Army, Fort Campbell, KY

Completed over $1,500,000 worth of supply orders to equip the unit with the latest signal

equipment.

Prepared, implemented, conducted and supervised training classes for users on the Simple

Key Loader, Operational Security (OPSEC), Communications Security (COMSEC)

Procedures and Tactical Radios.

Trained Soldiers essential automations troubleshooting methods in order to ensure

computer systems throughout the unit were always operational.

Ensured COMSEC was picked up, accounted for and distributed throughout the unit in

order to create secure communication throughout unit’s battle-space.

Trained 90 Royal Jordanian Army Soldiers on Combat Network Radios to facilitate their

Forward Operation Base security mission.

Supervised the unit level maintenance program for signal equipment.

Conducted the training and established high-quality health and welfare of one junior

manager and five Soldiers.

Accountable of over $1,000,000 worth of equipment turned in for repairs.

Directly in charge of managing the Unit’s Signal Help desk operations

Communications Specialist 02/2010 –

02/2012

United States Army, Fort Campbell, KY

Set up, tested and configured networks, desktops, laptops and printers.

Diagnosed, installed, configured and repaired computer systems and software.

Performed operational maintenance for four types of Harris Radios.

Filled COMSEC into Guard Tower radios in order to communicate securely across the

battlefield.

Repaired and reinstalled software on classified and unclassified systems such as MIRC,

Transverse, Microsoft Office, Adobe Reader and Connect.

LAN Manager 03/2009 – 02/2010

United States Army, Fort Campbell, KY

Deployed, installed, operated, and performed unit level maintenance on multi

functional/multi user information processing systems.

Analyzed telecommunications information management needs, and requested logistical

support and assisted in coordination of systems integration.

Configured information processing equipment into required operating configurations.

Troubleshot software using established debugging procedures.

Wrote and published the official Standard Operating Procedure (SOP) for Information

Management and Telecommunications

Utilized Active Directory to create and modify computer users, exchange users, group

policies and firewall policies.

Worked using a VPN in order to create LAN access during field exercises.

Micro Systems Technician 01/2007 – 12/2007

Miami-Dade County Public Schools, Homestead, FL

Installed motherboards, processors, RAM and graphics cards.

Created student/teacher training materials and procedures on how to operate computer

systems.

Troubleshot hardware and software issues and resolved problems accurately and

efficiently.

Diagnosed, installed, configured and repaired computer systems and software.

Performed diagnostic tests and repaired malfunctioning hardware and software.

Resolved technical issues for faculty and staff members in person, on the phone and

through e-mail.

Coordinated hardware and software repair processes with outside vendors for Dell, HP

and Apple Laptops.

Assisted in server hardware troubleshooting and repairs.

Education

Union Bible Theological Seminary: Bachelor of Theology

New Albany, IN

Certification Course: Advanced First Aid Training 2013

Fort Campbell, KY

Pre-Certification Course: Security Plus 2012

Fort Campbell, KY

Certification Course: Command Post Node 2011

Fort Campbell, KY

Leadership Course: Primary Leadership Development Course 2009

Fort Campbell, KY

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