Customer Service Sales

TAMARA S. HEMMINGS

**** ***** *** *********, *** 931

Charlotte, NC 28213

Phone: 704-***-****

Email: *******@*****.***

CUSTOMER SERVICE / LICENSE TELESALES INSURANCE REPRESENTATIVE

EXECUTIVE SUMMARY

I am reliable, trustworthy and meticulous individual who is very goal oriented. I was employed to one of the largest medical laboratories in Jamaica for 5 years, where I gained a good understanding of professional responsibility and developed excellent customer service skills. In addition, I am able to work on my own initiative or as part of a team and capable of carrying out administrative tasks competently.

EDUCATION AND CERTIFICATIONS

2012 College of Insurance

Insurance Certificate in Health & Accident – 51 States Licensed

2005 – 2009 University of the West Indies, Mona, Jamaica.

B.A Degree, European History (major) and International Relations (minor)

2004 Jamaica Employers’ Federation, Kingston, Jamaica.

Certificate in Telephone Operating Techniques and Customer Service Relations

PROFESSIONAL WORK EXPERIENCE

Connextions/United Health Group, Concord NC 05/2012 - Present

Connextions is a major out-sourcing Company, established over 10 years ago. Its clients include several major fortune 500 companies. On an annual basis it supports the writing of over $4 billion in premiums. The company also expertly handles 75 million consumer interactions each year.

License Telesales Insurance Representative

My job functions include;

• Taking incoming calls from interested applicants to discuss our applicable Medicare Advantage insurance plans

• Educating callers by confirming public, private and confidential information of these programs

• Qualifying callers based on specific criteria for a Telephonic Enrollment, face-to-face in-home appointment or RSVP to a community meeting which will be hosted by a licensed field sales rep, or transferring the qualified call to a Licensed Insurance Agent

• Comply with insurance, Medicare and state sales, marketing and enrollment guidelines as applicable.

• Determine the eligibility of each prospect using CMS (Center for Medicaid and Medicare Services) guidelines as applicable.

• Navigating through multiple system applications to fulfill caller requests, update caller information, create leads for the field sales team, and research caller status inquiries.

• Recognizing and complying with our performance standards for work quality, work efficiency, attendance, and schedule adherence.

Key Accomplishment:

I was a Subject Matter Expert (SME) during Medicare’s Open Enrollment Period. As a SME, I assisted newer Agents by supervising and providing information and guidance to them so they can effectively handle dealing with our caller’s.

Chili’s Grill and Bar Restaurant, Charlotte, NC 09/2009 - 07/2011

Founded in 1975 Chili’s is located in 27 countries with 1,689 restaurants, the majority (1488) located in the USA. The company has almost 114,000 employees and is traded on the New York Stock Exchange and has annual revenue of $4,376.9 million in 2009.

Hostess/Customer Service Representative

As a Hostess;

• I am the first point of contact for guests entering the establishment, thereby providing the necessary information to their inquiries.

• In addition, I am responsible for greeting guests with a warm and friendly welcome; ensure that they are seated in a timely manner as well as in accordance to a prescribe floor plan.

• Also, I had to ensure that customers enjoy their food and the service by enquiring if their meal is prepared according to their liking and that they are satisfied with the overall customer service relations.

Wawa Inc., Beach Haven, New Jersey 05/2007 - 09/2008

Wawa is a chain of convenience store, fast food franchise and gas stations located in the Mid-Atlantic region of the United States. As of July 2009, Wawa employs 16,000 in 570 stores (210 offering gasoline) and had total revenues of $4.67 billion in 2007.

Customer Service Associate

• Being a Customer Service Associate, my responsibilities were to act as a point of sales as well as provide any assistance to customers as they desire.

Key Accomplishment:

Aided in the training of new Associates, as a result trainees were able to be fully trained according to policy guidelines and were fully competent to work within a stipulated two weeks period.

BioMedical/Caledonia Medical Laboratory, Jamaica 09/2003 - 05/2007

Caledonia Medical Laboratory is the largest Clinical Reference laboratory in the Caribbean; this is of course in strategic partnership with Abbott Laboratories Inc (Diagnostics Division).

Telephone Operator/Receptionist

• As a Telephone Operator/receptionist I was the first point of contact for doctors and patient making inquiries through a multiline switchboard as well as in person.

• Dispatched and file medical reports.

Key Accomplishment:

Assisted in preparation of customer service reports and features while a new laboratory information system (LIS) was being implemented.

SPECIAL SKILLS

• Effective customer service and communication skills

• Competent in carrying out Administrative support tasks.

• Effective writing and analytical skills

• Strong interpersonal skills

• Computer Literate- with particular proficiency in Microsoft Office Words, Excel, Outlook and Power Point

• Goal oriented and hard working, committed to meeting objectives.

• Data Entry skills

• Is able to use the fax and photocopy machines

REFERENCES:

Available upon request

Contact this candidate