Management Human Resource

A l i c i a A l v a r a do

**** ***** ****** 773-***-****

Chicago, I L 60623 **********@*****.***

HU M A N RESO URCE MA N AGER / GE N ER A L IS T

Knowledgeable, trustworthy and results-driven Human Resource Manager w ith PHR

Certification and 15+ years of experience encompassing talent acquisition, regulatory

compliance, benefits administration, professional development and implementing

i nitiatives and projects to drive organizational change and performance improvement .

Seeking to uti l ize my experience and exceptional work ethic in an organization

t hat values dedication and results.

STRE NGT HS & EXPERT ISE

HR Generalist Functions Staff Training & Organization &

Employee Communication & Development P lanning

Fostering Positive Regulatory

Relations

Talent Acquisition & Relationships Compliance

Conflict/Problem Time Management

M anagement

Resolution

K EY SK I L LS A SSESSME N T

Strong wri t ten, verbal and in terpersonal communication skills, with demonstrated

ability to foster and maintain positive professional relationships .

In fluential i n executing and managing organizational change and achieving goals and

objectives.

CER T I F ICAT I ONS : P HR Certification; EEOC Training Certification, 2010; PROSCI

Change Management Certification 2013. Experience with OFCCP audits, EEO claims

and hearings.

T EC H N ICAL P ROF I C I E NC I ES : E fficient in Word, Excel, PowerPoint and Outlook. Strong

p roficiency in PeopleSoft, Taleo, Ul tipro, On-Demand, L MS payroll system and ADP

System.

L ANGUAGES: F luent in English and Spanish; both verbal and writ ten.

PROFESSIONA L E XPER I E NCE

W ARWICK A LL ERTON H O TE L, C H I CAGO, I L L I NO IS J U N E 2014 – P R ESEN T

H um an Resource M anager

• Administer insurance benefits, explain benefits, assist with completion of enrollment forms, and

answer questions.

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A l ic i a A l v a r a do - PA G E 2

Compile review list and distribute to departments.

•

Back- up payroll Administrator

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Conduct prescreening interviews.

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Respond to unemployment claims, maintain unemployment

•

Maintain new hire, termination, transfers and promotion

•

Compile wage surveys.

•

Monitor and maintain Leave of Absence

•

Monitor Workman’s Compensation claims, complete First Report of Injury and Employers Report

•

of Industrial Injury.

Answer questions regarding 401K Plan, vacation and benefits (insured and noninsured).

•

Maintain complimentary room night log, process employee requests.

•

Prepare and place recruitment sourcing

•

Process paperwork for terminating employees.

•

Become certified trainer in all Human Resources training modules.

•

Ensure compliance with all HR and related Loss Prevention SOP’s.

•

Participate in Safety Committee.

•

Created and administered Warwick Allerton Hotel Chicago Orientation for employees and

•

Managers.

Developed and Maintained Warwick Allerton Hotel Chicago Newsletter.

•

Assist with special projects; plan employee events (meetings, picnics, parties).

•

Maintain Communication vehicles within the Hotel via Bulletin Boards

•

Conduct Human Resource Compliance Audits

•

WI LSON GROU P, CH I CAGO, IL L I NO IS FEBRUARY 2014 – MARC H 2013

I ndependent Consultant

Provide consulting to ADP Inc. on various employee relation issues

Effectively establish, maintains, builds client relationships

Coordinates activities and facilitates timely delivery of services and projects to

each client in all

functional areas to include: payroll, 401k, benefits, employee relations, t raining

and

development, legal compliance, etc.

Strong teamwork orientation, understanding that the client's best in terests are

served

Administers Employee Relations th rough the interpretation of HR policies and

p rocedures while

p roviding remedies

Worked in Workbench, Report House, ADP System updating new client

i nformation

Updated Client questionnaires to update Company Handbooks

Created client WSEO PPTs

Researched HR / Legal questions

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C RS GROUP, CH ICAGO, ILL I NO IS APR I L 2013 – DECE MBER 2013

I ndependent Consultant

Provide consultation to McDonald’s Corporation on employee benefits, including

guidance on the educational assistance program and financial counseling.

Process various benefits, including medical, dental, vision, life insurance for new

h ires and life event changes, tui tion reimbursement, death claims and domestic

partner t ransactions for over 100,000 employees.

Coordinate individual activities and partner with the Benefits Supervisor and other

Representatives to coordinate team activities ensuring all benefit t ransactions and

actions are completed.

A EROTEK, C H I CAGO, I L L I NO IS N OVE MBER 2012 – F EBRUARY 2013

M idwest H uman Resource M an ager

U tilized broad HR expertise in day-to-day functions, such as maintaining AA/EEOC –

OFCCP audit compliance.

Contributed to organizational development by incorporating talent assessments into

s trategic planning and overall development initiatives.

Partnered with Directors of Business Operations to create leadership development

p lans and regional staffing plans to support business goals and objectives.

Fostered and leveraged professional relationships to understand and drive solutions

to HR related business issues; developed strategies to maximize

employee/organizational performance and achieving regional goals.

Key Achievement: E ffectively coached the leadership team in matters relating to talent

m anagement, HR processes and compliance in general employment practices.

H OTE L L I N COLN, C H I CAGO, I L L I NO IS J ANUARY 2012 – SEPTE MB ER 2012

H um an Resource M anager

Managed compensation, application, and in terview and hi ring processes for managers

and hourly associates while opening Joie de Vivre’s fi rst hotel in Chicago.

Controlled staffing levels th rough workforce planning and human capital

assessments.

Provided encouragement and supportive re-employment services to associates

experiencing job elimination.

Expedited implementation of management cross-t raining ini tiative to address

s taffing issues associated with changing business demands and priorities.

Established standards for annual market compensation review.

Managed a broad range of HR related matters, including: benefit coordination and

b illing; comprehensive human resource policies and procedures; and conflict

resolution for managers and hourly associates.

Key Achievement: Led, directed and mentored staff; developed and implemented

strategies for career advancement.

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A l ic i a A l v a r a do - PA G E 2

RENA ISSANCE CH I CAGO HOTEL, CH ICAGO, ILL I NO IS JU N E 2008 – DECE MBER 2011

H um an Resource M anager

Managed comprehensive HR functions, including: payroll using L MS and People Soft;

hourly and management employee files; conflicts and employee relation issues and the

t alent acquisition process for JW Mar riott in 2010.

Trained, developed and coached supervisors and managers.

Participated in unemployment hearings and maintained all EEOC claims; conducted

research and attended EEOC hearings.

Accurately controlled all audit compliance within HR for SRA, PITRA, QA and I-9.

Monitored and t racked all Leave of Absence, Short Term and Long Term Disabili ty.

Coordinated various company initiatives including annual enrollment, HPP

performance review and GPS t raining on a monthly basis.

Maintained AA/EEOC – OFCCP audit compliance.

Member of a task force in Southwest cluster for H ickory Ridge and Oak Brook

M ar riott in 2011.

Key Achievements: Developed and updated wage compensation tool and updated wage

scale. Developed and implemented new HR policies and procedures to support company

goals and objectives.

M ARR I OT T H OTE LS, C H ICAGO, I L M ARC H 2001 - J U N E 2008

H um an Resource M anager, Oak Brook Marr iott, February 2007 - June 2008

Assessed and managed a range of associate relation issues and provided appropriate

solutions.

Administered all standard and local policies and procedures.

Maintained employee and management files with accuracy and confidentiality.

Managed the talent acquisition of both hourly and management positions.

Developed t racking plan for t raining and orientation of all new hires and t ransfers.

Managed all Leave of Absence, Short Term, and Long Term Disability.

Coordinated all HR initiatives such as annual open enrollment, Children’s Mi racle

Network fundraising, health fair and employee recognition program. Managed the

annual HR budget.

Key Achievement: P rovided trusted guidance and direction in managing the Human

Resource Department for the Oak Brook Renaissance and the H ickory Ridge

Conference Center. Also provided support for the Renaissance Oak Brook and Downers

G rove Marr iott Suites.

F ront Desk M an ager, M arriott Oak Brook H i l ls, August 2005 - February 2007

Managed and coordinated front desk activities and responsibilities, including:

administering payroll, staff scheduling, budgeting and supply requisition.

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Provided development plans for employees and supervisors.

Managed all attendance information and administered disciplinary action.

Assisted employees with benefit, payroll and hardship issues.

Coordinated t raining conversion of property management system.

Audited all cash handling procedures for the front office.

Fostered positive professional relationships and maintained communication with all

departments.

Key Achievement: Facilitated the transfer of the Dolce Property to Marriott

I nternational.

F ront Desk Assistant, Chicago Downtown Marr iott, March 2004 - August 2005

Provided exceptional service, managed guest related issues and supported company

i ni tiatives.

Administered payroll, scheduling, and purchasing; managed front desk cash

t ransactions.

Coordinated associate/supervisor reviews and development plans; provided coaching,

counseling, and disciplinary action; resolved benefit and payroll issues.

Benefits Administrator, Chicago Downtown Marr iott, March 2001- March 2004

Assisted employees with medical, dental and COBRA insurance issues and questions;

T rained managers on appropriately responding to basic benefit questions.

Coordinated all Leave of Absence, Short Term, and Long Term Disability.

Maintained accurate associate files and maintained all information boards for the

hotel.

Processed all credit union checks w ith accuracy and attention to detail.

Key Achievements: Successfully planned all HR functions, including Annual Open

E nrollment, Associate Appreciation Week, United Way Fundraising and holiday parties.

P rovided monthly educational seminars explaining available benefits.

ED UCAT IO N

University of Phoenix, Phoenix, Arizona Roosevelt University, Chicago,

I l l inois

MASTER O F SC IENCE - H uman Resource

B ACHE LOR SC I E NCE - Political

M anagement, 2006 OF

Science, 1997

McCormack Junior College, Chicago I l linois

A SSOCIATE SC I ENCE – Paralegal, 1990

OF

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