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Project Customer Care

Location:
TN, India
Salary:
2.8L
Posted:
December 25, 2014

Contact this candidate

Resume:

Lakshmanan Ramamoorthy

acg5eb@r.postjobfree.com

+**-

979*******

OBIEE DEVELOPER

Lakshmanan has around 2 Years of experience in analysis, design,

development and implementation of OBIEE Reports/Dashboards. He has

worked for around 20 Months in OBIEE 10g for HealthCare domain. He

has good understanding and exposure in ETL tool (informatica 8.6)

and data warehousing technologies. Has excellent communication

skills and is a good team player.

.

EDUCATIONAL DETAILS

Title of the Degree with College/University Year of Passing

Branch

Bachelor of Engineering in Sun College of 2012

Information Technology Engineering, India

WORK EXPERIENCE

System Analyst in CG Technologies.,Chennai, India - AUG 2012 to Till Date

TECHNICAL SKILLS

OBIEE Tool

Versions -10.1.3.4, 11.0.1.7

ETL Tool

Informatica Power Center 8.6

Database & Tools

Oracle 10g, SQL Developer

Programming Languages

Java, JSP, SQL, PL/SQL

Operating Systems

Windows 2008 server, Linux

Other Utilities

Oracle BI Publisher 10.1.3.4

PROJECT EXPERIENCE SUMMARY

Client Business Technology Role

Application

Moringo Organics Customer Care OBIEE 10g, Team Member

USA Reporting Informatica 8.x,

Oracle10g, Windows

Server 2008

REPRESENTATIVE PROJECT EXPERIENCE

PROJECT-1.

INDUSTRY HealthCare

CLIENT Moringo Organics USA

DURATION Oct 2012 - Dec 2013

ROLE Team Member

TEAM STRENGTH 2

PROJECT SPECIFIC SKILLS OBIEE 10.1.3.4, Informatica 8.6,

Oracle10g

DESCRIPTION OF THE PROJECT

The Client is a US-based nutritional product development company

incorporated in Delaware and headquartered in Florida. They cater

high quality and specially formulated health products in the health

and wellness industry leading to a better way of life and ensuring

health and better lifestyle.

The project delivers the management with a unique reporting model to

analyze and track customer care agent's performance on retaining

customers and helps in better Agent compensation planning.

As a developer, I am responsible for understanding the reporting

requirements, analysis, design and development of the customer care

reporting dashboards. Responsibilities include

Involved in design and development of star schemas for the Customer

Care Reporting data mart, building database scripts using SQL/Toad

used for OBIEE reports/dashboards.

Involved in the design and build of informatica mappings and

workflows to process data into data mart.

Design and Develop subject areas using OBIEE Administration Tool.

Assigning data level and object level security privileges and

permissions to specific groups and users.

Involved in design and development of various types of Reports using

Oracle BI Answers and embedded into dashboards.

Configuring Scheduled iBots for delivering Alerts.

Involved in improving the performance of the processes by analyzing

and tuning the database schema and repository metadata.

Creating and executing unit test plans and test cases.

Provides post implementation and production support monitoring for

daily data loads, fixing data issues/failure of data load if any

within the given SLA and updating service desk tickets and closure.

PROJECT-2

INDUSTRY HealthCare

CLIENT Moringo Organics USA

DURATION Jan 2013- Till Date

ROLE Team Member

TEAM STRENGTH 2

PROJECT SPECIFIC SKILLS OBIEE 10.1.3.4, Informatica 8.6,

Oracle10g

DESCRIPTION OF THE PROJECT

The Client is a US-based nutritional product development company

incorporated in Delaware and headquartered in Florida. They cater

high quality and specially formulated health products in the health

and wellness industry leading to a better way of life and ensuring

health and better lifestyle. The project delivers a single view of

Orders and Service Requests processed through their organization's

call center which helps the customer care management to better track

and analyze the volume of requests flows into call center, better

staffing to handle customer queries in the right department.

As a developer, I am responsible for understanding the reporting

requirements, analysis, design and development of the customer care

reporting dashboards. Responsibilities include

Involved in design and development of star schemas for the Customer

Care Reporting data mart, building database scripts using SQL/Toad

used for OBIEE reports/dashboards.

Involved in the design and build of informatica mappings and

workflows to process data into data mart.

Design and Develop subject areas using OBIEE Administration Tool.

Assigning data level and object level security privileges and

permissions to specific groups and users.

Involved in design and development of various types of Reports using

Oracle BI Answers and embedded into dashboards.

Configuring Scheduled iBots for delivering Alerts.

Involved in improving the performance of the processes by analyzing

and tuning the database schema and repository metadata.

Creating and executing unit test plans and test cases.

Involved in post implementation support activities.

PERSONAL DETAILS

Father's Name : Ramamoorthy A

Date of Birth : 16th-DEC- 1987

Gender : Male

Mobile Number : +91-979*******

Email Address : acg5eb@r.postjobfree.com

Nationality : Indian

Contact Details : 138/48,No-B9 Janaki Appartment,

East Vannier Street,

West KK-Nagar,

Chennai- 78



Contact this candidate