Customer Service Technical Support
Resume:
Mr. Sujoy (Sonny) Deyasi
Nepean, ON K2H 7R1
*********@*****.***
Position Applied
Customer Care Agent
I have valuable experiences in assembly operators (fiber optics) a culinary server (waiter),
call center (inbound-outbound) service adviser for parts, billings, cash registers,
dispatcher, retail service, technical support and warehouse Associate.
I am available 24/7 - 365 days including holidays. I am physical healthy, a clean valid driver's
license and I have my own transport. I am unilingual (English) and a non-smoker.
Summary of skills:
• Analytical ability to troubleshoot and resolve technical and billing issues via the phone &
• Self-motivated, energetic, multitasking, enjoy teamwork, and flexible.
• Courteous with strong customer service orientation.
• Teaching/Training/Sales/Multitasking
• Excellent knowledge of Microsoft Applications.
• Dependable with proficient attention to detail.
• Highly organized.
Education:
Valid Certified Forklift Truck Safety
WHMIS Safety Care Series
Worker Health & Safety at work – Prevention Stars Here training program.
Ontario Security Guard License (License No: 10944615), Emergency First Aid with CPR-B.
Cisco Networking Administration) – Basic Router Theory and Configuration.
Algonquin College of Applied Arts & Technology (Sept 2007 to Nov 2007)
Culinary Serving & Bartending. Algonquin College of Applied Arts & Technology
(Jan – May 1997) Smart Serve Certificate
London Central Secondary High School, London, Ontario
Grade Thirteen Diploma Received, June 1973
Professional Experience:
Recall – Contract 3 months, Full-time (Revenue Canada, Agency Talentcor)
Sept 17- Dec 10, 2014, Warehouse, Steel Toe - layoff:
1
Enhanced Security Clearance (expired 2019)
Information Centre Specialist – Operation Department
• Document Record Management.
• Data Protection Management.
• Digital Imaging
• Certified Shedding Services
Gilmore Global Logistic Service – Printing.
Aug 2014 – 1 Month Contract – Agency Randstad) – Steel Toe.
• Assembly – Papers, glue, envelope and assist in heat shrink warping assembly.
Sears Home Care Services Canada Inc. (May 2012 –May 2014) – Full time - layoff
Mobile Dispatcher/Shipper - Receiver/Warehouse/Sales and Support Associate/Parts Store
– Steel Toe.
• In house repair services for appliance (washer, dryer. Microwave, vacuum) installations,
repairs, furnaces (gas, oil), central air, lawn mowers and snow blowers equipment.
• Assist the receiver to ensure timely receipt of material from supplier.
• Unpack and verify accuracy of received goods.
• Assist in the shipping process and shipment packing.
• Move products between receiving, storeroom, manufacturing floor and shipping area.
• Receive and log daily incoming (stock & customer) parts shipment every day (skid).
• Distribute parts in correct bins in the stock parts.
• Dispatcher 45 tech parts with order number with warranty contract.
• Call technicians for their order number, and make any changes.
• Return unused parts in the stock bin.
• Check inventories periodically.
• Assist home-store when needed if busy.
• Open & close warehouse.
• Access to warehouse safe-deposit for daily sales.
• Incoming calls from customer & other Sear’s departments.
• Other varies duties, such as clean warehouse.
HP (Hewlett Packard – Pfizer Pharmaceutical) - Technical Support (Full Time - Feb 2010 to
January 2012 layoff- contract)
• Providing corporate technical support (inbound, follow-up and email) in Citrix Environment
• Support Odyssey Client, IntelPROSet, Nortel VPN, Client System/GRAS (SoftID &
KeyFob)
• SAP (unlock, password reset, end sessions, network printing)
• Kronos, (unlock, password reset MS DOS); TOPS - Password reset
• RSA ACE Servers (SoftID, KeyFob)
• Password management (P-Synch), Novell Client for Windows
• Phone support; iPhone, Blackberry
• EDMS rendition and support other in house applications.
• Trouble shoot Microsoft Office, Local & Network Printers (HP).
• HP Open View Service Center - Call tracking, Ordering, priority & escalation system.
2
• iPhone, Blackberry & Smart Phone Support (Limited)
Convergys Customer Management Canada Inc. Ottawa, Ontario (Jul 2009 to Feb 2010 – full
time/Call Center closed).
At&T (Cingular) Contract, Wireless Phone Services - Inbound & outbound calls (warm)
• Answer customer questions, provide information regarding products, billing, equipment,
insurance claims, complaints and resolve (escalations from other agents - lead) customer
issues with one call resolution.
• Provide financial solutions to protect/collect revenues and adjusts customer accounts.
• Assisted in training new employees.
• Process customer orders and sales providing and receiving information up-selling client
products
• Educate customer about new products, rate plans and features
• Provision wireless services, products, features, equipment and accessories.
• Make recommendations according to customer’s needs on features, accessories,
upgrades and rate plans.
• Setup payment arrangements and process payments.
• Troubleshooting wireless phone.
Primus Telecommunications, Ottawa, Ontario (Sept 2007 to Jun 2009, – full time - Layoff)
Residential & Commercial Technical Support - Inbound & outbound calls (warm)
• Supporting (connections) DSL, ADSL, SDSL, T1, LAN Extension, Ethernet over fiber,
domain registration, DNS & MX records, VWS servers (Unix, Windows & Hybrid), email
client, aliases, auto-responders, Datasafe, SQL database, Talk-Broadband (TBB – VoIP)
etc.
• Suggest ADSL, T1, LAN Extension, Ethernet over fiber DSL connection and hosting
packages and promote Primus product and services.
Convergys Customer Management Canada Inc. Ottawa, Ontario (Sept 2004 to Sept 2007 -
full time) Time Warner Contract - Inbound & outbound calls (warm)
• Provide Technical support (Tier 2 level) for Residential accounts - phone, email & chat
support.
• Supporting: Cable Internet Connection, Internet browsers, Microsoft Word, Microsoft
Outlook, Outlook Ex and other email clients, Excel, Words, Excel, FrontPage; Security
software (firewall, anti-virus), FTP client, Adobe Photoshop; Adobe Illustrator; Datasafe,
and other software.
• All calls are documented using ticketing system (Remedy).
Ontario Federation for Cerebral Palsy
880 Wellington Street, Suite: 516, Ottawa Ontario (Jan 2003 to Sept 2004 – full time)
• Telephone Representative and pick-up driver.
• Solicit donation (cold calls) for used material goods, provide information pertaining to the
foundation and perform general office duties.
• All calls are documented using ticketing system.
Livebridge
5335 Canotek Road, Suite 200, Ottawa, Ontario. (Jan 2002 to Dec 2002 – full time)
3
• Marketing (cold call) long distance calling plans, publishing (newspapers).
• Credit cards, and conducting surveys.
• All calls are documented using ticketing system.
JDS Uniphase Inc.
3000 Merivale Rd. Nepean, Ontario (Sept 1998 to Dec 2002 – full time) – Lay Off
• Operator 2; CWDM, Test Engineer – DWDM.
• Assemble 2, 3, 4 Port optical couplers, build and test devices.
• Fusion splice, fiber routing, packing, maintenance mechanical-optical jigs.
• Tester DWDM
Bartender & Server (Part-time)
The Prescott Hotel
379 Preston St, Ottawa, Ontario (Aug 1996 to Aug 1998 – part time)
• Bartender & Server, stock inventories, maintain equipment and general clean-up.
Photographer, Motion Picture - Video Cameraman, Commercial Artist, Cartoonist &
Calligrapher (Jun 1980 – July 2002 - full-time).
• Previous co-owner of a film-video production.
• Producing teaching-instructional, wedding, parties, & special events.
• Freelance Aerial Cameraman.
• Active member of SMPTE (Society of Motion Picture & Television Engineer).
Interests:
• Sports: I enjoy playing pool, basketball for the team spirit; swimming for my agility and
concentration.
• Hobbies: Playing piano, painting, reading non-fiction and scientific books and watching
documentaries.
References:
• Mr. Holland, Team Leader.
501 Palladium Drive
Kanata, ON, K2V OA2
******.*******@******.***
*************@*******.***
613-***-****, Ext: 3871
• Ms. Sylvie Laurin
Field Inventory Manager (Ottawa).
Sears Home Care Services, Canada Inc.
4
• Mr. Matt Burns – Supervisor – HP (Hewlett Packard)
2500 Solandt Road.
Kanata, Ontario.
K2K 3G5
*******.*****@****.**
5
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