Customer Service Sales

Cherie Reed

Tulsa, OK

*********************@***.*** - 918-***-****

Business Administrator looking for a high stress, high reward career. I enjoy jumping in, getting straight to the

core of issues and helping to create a clear and smooth working environment.

WORK EXPERIENCE

Relationship Banker

BOKF - Tulsa, OK - February 2013 to Present

Responsibilities

Processed day to day transactions for clients while incorporating add on sales to each client. Followed the

basic five rules that served to maintain and increase our client base satisfaction.

Carried out certain management procedures and performed in monthly audits.

Accomplishments

Oriented product clinics and presented sales meetings during weekly sales meetings.

Mentored one employee officially and assisted in many co-workers in dealing with client procedures effectively

and professionally.

Skills Used

Troubleshooting/ Problem Solving

Complaint Handling

Also utilized analytical and research skills in finding outages for branch and individual employees.

Sales Associate

Pottery Barn - Tulsa, OK - October 2012 to February 2013

Responsibilities

Worked as a seasonal sales associate In Utica Square on the front line, selling high end furniture and household

pieces to walk in guests. I usually stayed in one department where I could offer my expertise in trained product

knowledge but readily filled in for other areas of the store including cashiering and opening and closing store

procedures.

Accomplishments

Consistently reached daily as well as weekly sales goals.

Maintained position in top five of all sales associates through length of employment.

Skills Used

Utilized adept listening and customer service skills in order to provide the best service to our guests.

Senior Night Manager

Dairy Queen - Ottawa, ON - March 2007 to April 2009

Responsibilities

Served as senior manager over two other managers and two assistant managers.

Arranged schedules and time off. Hired, trained and terminated employees. Worked along side staff in

extremely fast paced environment. Repaired and cleaned commercial machines. Responsible for all closing

procedures during weekdays and opening procedures on weekends.

Accomplishments

Employee counts averaged 30 employees with 6 employees per shift. Maintained a smooth working

environment that stayed within regional quality expectations.

Skills Used

Cooking and quality control, managing staff, sales, troubleshooting equipment, multi tasking, and constant

movement throughout a shift.

Senior Kiosk Manager

Hickory Farms - Ottawa, ON - October 2004 to January 2009

Responsibilities

Controlled and worked three separate locations within the Ottawa Area. Was in charge of training and

managing multiple employees including assistant Managers.

Maintained schedule requirements and exceeded weekly sales goals. Completed all daily and weekly

paperwork.

Each kiosk consisted of 4+ employees in which I applied all the fundamentals as a retail sales manager in a

smooth, efficient manner and kept dual workplaces in a clean, safe and friendly environment.

Accomplishments

Staff members achieved most-sold goals and gained awards for secret shoppers points.

Consistently reached and excelled daily and weekly sales goals.

Was promoted from Sales associate to managing one store, to managing two stores simultaneously.

Skills Used

Organizational, Managing Multiple Staff Environments, World Class Customer Service.

Central Administrator

Tandet Eastern - Kingston, NY - May 2004 to September 2006

Responsibilities

Counted and controlled daily sales transactions and implemented these using accounting procedures within

Microsoft excel. Handled petty cash and managed internal miscellaneous expenses by writing company checks

for office supplies and cash fronting circumstances. Maintained a smooth running office atmosphere using

administrative skills to keep all internal office and employee needs met. Created purchase orders through our

company’s program “Karmak”. Scanned and/or adjusted all department purchases from outside vendors and

verified incoming packing slips and invoices for legitimate transactions. Reconciled past due accounts and

updated monthly statements using accounts payable techniques.

Accomplishments

Promoted from position in administrating only Ottawa’s location to administrating three branches in eastern

division. Locations were Kingston, Ottawa and Peterborough.

Skills Used

Administrative, Proficiency in multiple office programs such as outlook, excel, and karmak.

General Office/Data Entry Clerk

Abigail Abbott Staffing Services - Santa Fe Springs, CA - February 2001 to May 2003

Responsibilities

Experience in 10-line call center receptionist and many more general office duties. Worked with Geologists

in research projects and entered into specialized database programs. Data entry experience covering work

order, accounts receivable and billings.

Receptionist/ Office Assistant

Carmenita Truck Leasing, Inc. - Santa Fe Springs, CA - March 2001 to August 2001

Responsibilities

Effectively answered busy phones; take messages and/or direct callers to the appropriate party. Successfully

prepare office letters to customers and vendors using Microsoft Word. Helped in processing and typing up

payments for specific bills and service purchases.

Customer Service/ Secretary

Anesthesia Medical Specialties - Santa Fe Springs, CA - August 2000 to December 2000

Responsibilities

Prepared bank deposits, handled cash, and balanced accounts. Responsible for quality control, checking

in, organization of materials and product repairs. Provided excellent customer service, handling customer

requests and problem situations in a professional and efficient manner.

Online Community Leader

Geocities Inc. - INTERNET BASED, Oregon - January 1997 to February 1998

Responsibilities

Work at home position. Provided HTML development to clients and co-workers. Developed Excellence in

customer service ratings by assisting persons in need of internet help. Administered and scanned web

communities to ensure smooth operations.

EDUCATION

BS in Environmental Science

Oklahoma State University - Tulsa, OK

AS in Geology

Tulsa Community College - Tulsa, OK

SKILLS

Microsoft Office Suite, Word, Excel, PowerPoint, Access, Outlook, TPT, TPSS, Evision, Synergy, Service

Delivery, COELT, LIMS, Windows, DOS and FTP, and can type 48 WPM.

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