Management Customer Service

PROFESSIONAL QUALIFICATIONS

. *+ years of excellent Management/Business Analyst

. 5+ years of demonstrated aptitude for quickly learning new

technologies, equipment, and software

. 5+ years experience with user account provisioning, role provisioning,

and role management

. Two years of Active Role Client Server Administration

. Two years of Novell EDirectory Administration

. Two years of Remedy Ticket/Incident Tracking System

. Two years of Excel (pivot, vlookup) experience

. Two years of RBAC on boarding new applications within standards,

strengthening user access approval processes

. Three years of advance access experience(visual basic)

. 5+ years of excellent analytical skills coupled with excellent oral,

written, and presentation skills

. I also have the ability to bring proven strategies to the table - yet

am flexible enough to recognize viable alternatives available for

business practices required in successful process implementation and

deployment activities

. 5+ years of extensive experience providing end-user support via phones

and remote management tools

TECHNICAL KNOWLEDGE

Design Tools: Microsoft Office Suite, Vision, MS Outlook, Internet

Explorer, Peregrine (Help Desk Automation), SharePoint, IDM, Service Now,

BMC Remedy 7.5 Service Desk, TOPS (billing system) Entrust Identity Guard

Administration

Platform: Active Directory, Windows, Mainframe Client (CICS, TSO), Unix

(Linux, Solaris), Cisco, Lotus Notes, EDirectory, LDAP, CARES

Software: Etrust Identity Management, Cyber Arc Security Management,

PeopleSoft CRM

Database: Enterprise Management (Oracle and SQL Database)

EMPLOYMENT HISTORY

US Cellular, Bensenville, IL

SECURITY ANALYST August 2011 to September, 2014

U.S. Cellular Telecommunications Company founded in 1983, owns and

operates the fifth largest wireless telecommunications network in the

United States. Employees 7,000 associates and 5.2 Million Customers.:

. Responsible for providing Application support to Managed Services

clients. This includes but is not limited to providing adds, changes

and assisting in on-site projects

. Active Directory, EDirectory, Web Base, client's server, remote

access and Entrust Identity Guard systems

. Controls User access, passwords and deactivation

. Troubleshoots, diagnoses and resolves User application access issues

. Responsible for request processing and problem resolution services

provided according to established service levels

. Provide support to Authorized Users on reactive and a proactive basis.

. Manage Incidents from Authorized Users relating to all Services in

conformance with established Incident Management practices

. Communicate to Authorized Users in English using terms that are

clearly understood by the Authorized Users and consistent with those

used by the Customer(s)

. Build and nurture positive long-term working relationships with

clients with the intention to exceed client expectations

. Other related duties assigned as needed

Greater White Stone Missionary Baptist Church

Chicago, Illinois

EXECUTIVE ADMINISTRATOR/PROJECT COORDINATOR June 2010 - August

2011

. Develops and maintains a detailed project schedule which includes

administrative tasks and all sites involved in the project.

. Responsible for creating member list within Microsoft Excel

. Responsible for creating financial spreadsheet in Microsoft Excel

. Coordinate meetings, including travel arrangements and expense reports

. Sites include all coverage, control locations including central and

secondary dispatch locations, backhaul

locations, and associated facilities

. Ensure coordination of the interfaces of all disciplines within R&D

. The detailed schedule will include all project phases and dependencies

including detailed design, material procurement, installation, test

and turn-up, and site and system acceptance

. Responsible to track project changes and produces updated site based

schedule as agreed with Project

Management

. Review and process Software License Agreements (SLA) for our global

customers

. Track and file customer service contracts & licensing agreements

Northern Trust Bank

Chicago, IL

SECURITY ANALYST December 2009 -

June 2010

Northern Trust Corporation is an international financial services company

headquartered in Chicago, IL.

. Assist with the implementation of Archer Technologies Risk Management

Solution

. Responsible for the Creation of Project Risk Assessment records

. Assist with the preparation of a variety of reports covering Risk

Registers, Findings, Validation, etc for several domains

. Supported over 3,000 users, setup User ID's and Profiles within Risk

Management Windows Application

. Responsible for creating roles and privileges within user profiles.

. Utilized ServiceNow Ticket Tracking system to process all user

identification requests.

. Responsible for adding criticality, likelihood and impact scores

within Finding ID records

. Assist with System Development and UAT testing

. Responsible for adding control standards within the policy management

view records

. Assist with the creation of Archer Procedures for Technology Risk

Management use

. Responsible for gathering and adding artifacts for Risk Assessment

Questionnaires

. Worked closely with other team members with the implementation of new

processes from start to end

. Responsible for maintaining a professional and effective relationship

with Clients

. Ensure project issues and concerns are escalated to management to be

addressed efficiently

. Maintain knowledge of functional area and company policy and

procedures

. Performed other duties as assigned by management

ABN-AMRO (LaSalle Bank)

Chicago, IL

Information Security Officer 1995-2008

SYSTEMS SECURITY OFFICER/DATABASE PROVISIONING

July 2006 to August 2008

Bank of America Corporation, based in North Carolina is one of the largest

financial services companies in the United States. Database access control

provisioning services included:

. Defining policies/procedures concerning user access rights to

applications and data, that ensured only the right people have the

right access to the right resources, by governing user accounts and

access rights to applications and data bases

. Provisioning/de-provisioning user accounts on various target systems

with the appropriate access rights

. Responsible for answering technical support questions and resolving

error conditions that affect client access to specified applications

. Creating, deleting and maintaining user/groups, login scripts and

profiles

. Have intermediate experience with Oracle Database Security

. Ensures compliance with Oracle and MS SQL licenses agreement(s)

. Controlling and monitoring user access to the database

. Experienced in system testing, conversion, and quality assurance

. Maintained documentation, processing notes and detailed functional

specs for all interface and procedures

. Utilize Oracle database to provide tracing and reporting information

to management and associated departments and practical experience with

databases.

. Maintained relationships with technology partners that support the

databases at the server and business level

. Participated in evaluating and analyzing the relational database

management systems, utilities and tools offered by application/tool

vendors shared knowledge with co-workers and ensured appropriate

knowledge transfer to cover duties during illness, vacations,

training, etc

EDUCATION

DePaul University, Chicago, IL - Computer Science BA(8/2002)

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