Transportation Manager

WILLIAM R. EBY

**************@*****.*** 425-***-****

SUMMARY OF QUALIFICATIONS

. Twenty years as Transportation Director for a community based, non-profit

social service agency.

. Over thirty years of increasing experience in the transportation industry

in private, public and non-profit sectors.

. Responsible for day to day operations for a time sensitive door to door

special needs transportation program.

. Responsible for budget development and tracking profit and loss to keep

program cost effective.

. Managed purchasing and procurement including fleet preventive

maintenance, fleet replacement and service vendor Request For

Qualifications.

. Direct supervision of up to thirty six staff including recruitment,

screening, safety training / certification, evaluation, performance

appraisal, progressive discipline, compensation, promotion, and employee

relations.

PROFESSIONAL EXPERIENCE

Agent

August 2014 to Present

Xerox Business Services

Redmond, Washington

Customer Service Agent for Google Hardware

Director of Transportation

April 1993 - January 2014 Neighborhood

House

905 Spruce, Seattle, Washington 98104

Director of a special needs transportation program for a 106 year old

community based social service non-profit serving low income residents of

Seattle and King County.

. Oversaw a $1+ million budget including budget performance, profit and

loss, equipment utilization, and maintenance, labor and material costs.

Monitored program budget and performance, including program staff

performance as well as client services. Prepared reports for funding

sources, the Board of Trustees, statistical and billing purposes. Secured

operating and capital revenue through public and private sources

including but not limited to: Government contracts and grants; Corporate

contributions, other business, service club and foundation funding

sources; Grassroots fund raising with community and local organizations.

. Monitored program performance against contract requirements.

. Managed program assets including development of vehicle specifications,

procurement, and allocation of assets, utilization and disposal.

Monitored and maintained vehicle preventative maintenance and repair

programs, vendor contracts, purchasing and records.

. Investigated accidents, recommended discipline and retraining where

appropriate, worked with insurance vendor to resolve claims, developed

risk management program.

. Developed policies and procedures, long and short term strategic plans,

performance improvement plans for both individual and program use.

. Maintained customer and vendor relations, developed contracts, monitored

progress against contract goals, and rebid vendor contracts according to

Agency guidelines.

. Coordinated with other Agency staff and programs to minimize duplication

of services, promote resource sharing and program building. Liaison with

other transportation providers and governmental bodies to establish a

base of support for funding and program purposes. Provided publicity and

conducted outreach to inform potential clients and other service agencies

of the Transportation Program.

. Negotiated and implemented the transition from primary contracts with the

King County Metro to D.S.H.S. Negotiated a rate with primary contractors

(King County Metro and Multi-Service Centers of North and East King

County) which allowed for cash positive operation.

. Wrote, negotiated and implemented a demonstration contract for services

within the Seattle Housing Authority "Garden Communities" which

effectively increased program client base by 166%.

. Increased Metro service on Vashon Island 241% in 1994.

. Expanded services to Agency Head Start programs, including targeted fleet

expansion.

. Developed and entered into agreements targeting HIV client services under

the Ryan White Fund, low income homeless children through Seattle Family

Services, and low income youth through Powerful Schools and the

Washington State Oil Restitution Fund.

. Authored Agency Drug and Alcohol Policy under Department of

Transportation/Federal Transit Administration guidelines.

. In 2000, negotiated and entered into the Job Access Community Vans

contract with King County Metro Department of Transportation, Seattle-

King County Private Industry Council (PIC), Seattle Jobs Initiative, King

County Jobs Initiative, YWCA of Seattle-King County-Snohomish County,

Department of Social and Health Services, Employment Security Department,

King County Housing Authority, and the Seattle Housing Authority to

provide transportation for low income and welfare populations as they

enter the workforce.

Assistant Transportation Director

January 1992 - August 1992

Johnson County Transportation Dept.

1800 W. 56 Highway, Olathe, Kansas 66061

. Administered vendor contract compliance through maintenance and repair

inspections, schedule adherence sampling, and performance standard and

service specification review.

. Conducted research and compiled statistics for Section 15 and other

Federal compliance projects.

. Performed marketing functions for Public Transportation Services

including: review and approval of Marketing Plan; development of

communication outreach through targeted mailing, surveys and promotional

programs targeted at corporate and public support; development of monthly

Transit Newsletter; supervised marketing vendor regarding specific

aspects of the Marketing Plan and monitored program deadlines and

budgets.

. Acted as liaison to resolve rider complaints through telephone or written

response, outreach to advocacy groups, the Transportation Advisory

Council and the service vendor.

. Instrumental in the creation and implementation of the Americans With

Disabilities Complementary Paratransit Plan for Johnson County, Kansas;

the Johnson County, Kansas Request for Proposal, Mass Transit and Special

Services Transportation for the Johnson County Transportation Department,

(91-064); the 1990 Contract for Special Service Transportation Services;

and the 1991 Contract for Mass Transit, Special Services and Marketing

Services.

Transportation Coordinator

June 1989 - December 1991

Johnson County Mental Retardation Center

10501 Lackman Road Lenexa, Kansas 66219

Coordination and facilitation of public, private and Agency contract

transportation services for JCMRC clients.

. Act as liaison and mediator for the Agency in issues relating to

transportation.

. Administer contracts for Agency transportation including contract

development, negotiation, monitoring and budget administration.

. Compile statistical data for contract compliance and billing purposes.

. Determine eligibility and supervise service use for a case load of 297

developmentally disabled, multiple diagnosed adults as well as waiting

list or inactive clients on a case by case basis.

. Exhibit a detailed knowledge of transit operations in working with

service providers and users to insure optimum utilization.

. Coordinate program services with vendors and other agency staff.

. Provide service familiarization and training for clients and their

families.

. Chairperson for Agency Transportation Council.

EDUCATIONAL BACKGROUND

University of Oregon M.F.A. Printmaking

Eugene, Oregon Fall 1977 - June 1979

University of Kansas B.F.A. Printmaking

Lawrence, Kansas Fall 1973 - June 1975

CONTINUING EDUCATION (non-credit) COURSEWORK / INSERVICES

. CPR/First Instructor Certification

. 3D Defensive Driving Instructor Training

. Drug and Alcohol Testing / Reasonable Suspicion Training

. Passenger Assistance Techniques

. Performance Appraisal Training

. Medical Aspects of Secondary Disabilities

. Equal Opportunity Employment

. Personnel Management Without Liability

. Transportation Implications of the ADA

OTHER ACTIVITIES

Founding Board Member

Non-Profit Insurance Program (NPIP) 2002 -2012

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