Customer Service Administrative Assistant
Resume:
Sheila Williams
Cell: 479-***-****
Home: 479-***-****
Email: **************@*****.***
WORK HISTORY
Discount Auto of Northwest AR (sister company of America's Car-Mart)
Account Rep 3 - September 1 to Present
DUTIES:
. Provide customer service to our customers, help them with payments if
need be, answer their questions, listen when they need to talk and help
through their issues.
. Make daily calls
. Maintain good numbers, weekly.
. Train co-workers, new associates, people from corporate, new managers.
. Data enter results from the Personal Visits done daily.
. Data enter new addresses into the system from returned mail daily
. Take car payments
Accomplishments: In just 2 months of being with Discount Auto, this
company was in the positive for the first time in 1 years at the end of
the month in October. This hasn't happened in the 1 year that Discount
Auto has been open.
America's Car-Mart
Account Rep 3 -- March 2010 to September 2014
DUTIES:
. Provide customer service to our customers, help them with payments if
need be, answer their questions, listen when they need to talk and help
through their issues.
. Mail out letters daily
. Make daily calls
. Maintain good numbers, weekly.
. Train co-workers, new associates, people from corporate, new managers.
. Data enter results from the Personal Visits done daily.
. Data enter new addresses into the system from returned mail daily
. Handle the repo row, pull cars when need, straighten out the lot after
vehicles have been pulled.
. Take care of the detailed vehicles daily, decide which vehicle (s) are
sent out daily from repo row. And take care of the invoices once or so a
month.
. Won 7 awards for hitting all the goals for the month and having the
lowest numbers for the month.
Wal-Mart Neighborhood Market
Customer Service Manager -- May 2009 to October 2009
DUTIES:
. Store set up, built the store from the ground up with other co-workers
. Provide customer service to customers, cashiers, management.
. Correct price check items
. Help with issues with the self check out registers
. Provide assistance to cashiers with money for their drawers, over rides,
etc.
. Supervise cashiers, achievement awards, write ups, sat in with
evaluations, write ups, etc
. Create money order and money grams for customers
. Help out where it was needed in the store.
Toyota of Northwest Arkansas
Receptionist -- October 2007 to March 2009
DUTIES:
. Excellent customer service to customers and co-workers and management.
. Meet and greet customer that came into the dealership, directed them
where they needed to go, whether it be service group, finance, sales,
etc.
. Answer and logged all calls.
. Mailed daily letters for upper management and sales
. Created invoice folders for new cars
. Updated finance database
. Trained new hires for the evening receptionist position
. Filed invoices for accounting
Techlink Global Services
Sales Director/Office Manager -- June 2006 to March 2007
DUTIES:
. Created office procedures
. Answered all incoming calls
. Brought in new business via cold calls to suppliers or brought back prior
suppliers to have items translated for other countries
. Maintained good customer service to suppliers, Wal-Mart, Costco, etc.
. Set up and conducted all supplier meetings
. Followed up daily on progress of translated labels
. Set up and conducted meetings with Wal-Mart for the USA Project
. Created all Power Point presentations for onsite and offsite meetings
with suppliers
. Trained and managed co-workers
. Motivated and monitored the office
. Updated daily spreadsheets for the President of the company
. Helped with collections. Collected over $150,000.00 in 4 months
. Worked on the FTP site (internal translation website), retrieved all
program files and worked them thoroughly
. Ordered office supplies when needed, cut costs by 20%
. Booked travel and reduced cost by almost 50%
Wal-Mart Home Office
Administrative Assistant / Export Coordinator -- September 1997 to May 2006
DUTIES:
. Answered incoming calls for the Director of Operations in Global
Procurement, Kieth Folck
. Maintained calendar
. Updated meeting schedules
. Booked travel for domestic and international flights, booked hotel rooms
and rental cars
. Created travel book with itinerary, meeting notes, restaurants, local
atractions
. Expense reports
. Proof read documentation when needed
. Worked on special projects
. Filing
. Faxing
. Technical coordinator for group of 95 (at the time), plus helped with
computer support when international associates where in town
EDUCATION
Maine West High School, Des Plaines, IL
General education, graduated in 1988
CERTIFIED
Administrative Assistant 2005
TECHNOLOGY
Internet
MS Word
MS Excel
Windows 98 and XP
Power Point
Outlook
Retail Link
REFERENCES
Theresa Scharer
Personal
Dirk Jackson
Personal
Linda Lundy
Professional
Trace Veteto
Personal
Barry Gittings
Professional
Mike Fincher
Professional
Jack Pew
Professional
Rinelle Thompson
Personal
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