Administrative Assistant Management

Nakia Burgess

**** ********** ***** *** ***

Lithonia, Georgia 30058

770-***-**** (mobile)

770-***-**** (home)

****************@*****.***

CAREER OBJECTIVE:

To obtain a position of Executive/Administrative Assistant with a reputable organization using a

positive attitude, great attention to detail and accuracy, and a desire to succeed in a fast-paced

environment to make a difference in the office administrative procedures.

WORK EXPERIENCE:

08/2013- 11/2014

Centers for Disease Control and Prevention, CSELS/Analytic Tools & Methods Branch

Placed by: McNeal Professional Services – 2593 Summers Street, Suite 200, Kennesaw, GA

30144

Executive Administrative Assistant

Managed and maintained Division, Branch and staff calendars and scheduling meetings,

conferences, teleconferences, training, travel and seminars accordingly

Served as Official Timekeeper and Time clerk, performing time and attendance and payroll

activities, updating and maintaining tours-of-duty and process leave, compensatory, credit

and overtime request

Maintained administrative correspondence files and prepare routine administrative forms

and memorandums for programs and administrative services

Processed inprocessing request for staff members; submit ITSO new user request,

telephone request, fax EQIP form to security office for processing and manage mail

distribution list.

Procured office supplies and office equipment, mail processing and managing all outgoing

packages, property management and purchase card services requests. Complete

Financial Transaction Form and 1350 for office purchases.

Provided technical advice on administrative policies and procedures

Organized conference calls, interviews and schedule recurring meetings

Performed project management of various public health projects; coordination for CMS

workgroup

Analyzed and performed data collection and management for CDC sponsored public

health projects

Reviewed letters, reports, correspondence, emails and memorandums for accuracy and

completeness

Processed incoming and outgoing mail, FedEx packages and deliveries

Created and maintained spreadsheets tracking expenses and reconciling against credit

card purchases

Compiled briefing material for senior level staff

Analyzed and prepared administrative status reports for review

Assisted in organizing and planning the logistics of meetings, conferences, trainings and

workshops

Managed the workflow for the office by prioritizing tasks and establishing standard

operating procedures

Collaborated with team members to analyze and evaluate the managerial operations in

meeting deadlines, goals and objectives

Served as initial point of contact for individuals attending conferences, meetings,

workshops, training and interviews

Coordinated and arranged travel through GovTrip by processing travel authorizations,

input travel request in ICAP and vouchers and International Travel requests

Send travel documents to travelers and coordinate travel with travel approver

Managed and received incoming calls, answer/direct inquiries and greet visitors

Processed amendments to travel authorizations and itineraries

Maintained and updated management calendars and schedule appointments and

meetings

Assisted employees with obtaining Smartcards, security training and phone, computer and

workstation installation

Processed Individual Learning Account request

Recorded meeting minutes and distribute in a timely manner

Performed records, projects and database management for various public health projects

Coordinated between branches to resolve administrative and operational problems

Analyzed and evaluated the management practices, methods and administrative

operations of the Analytic Tools and Methods Branch

Assisted in researching information and responding to inquiries

Recommended to Senior Staff areas and methods by which efficiency of operation can be

improved and assist in developing and recommending operational policies and procedures

Performed work in support of a property management function, such as filing and

maintaining property records, participating in periodic property inventories, and/or disposal

of excess property

10/2009-06/2013

Centers for Disease Control and Prevention, Education and Behavioral Studies Branch

Placed by: Total Solutions, Inc. - 238 Business Park Blvd, Suite G Madison, Alabama 35758

Administrative Assistant

Served as Official Timekeeper and Time clerk, performing time and attendance and payroll

activities, updating and maintaining tours-of-duty and process leave, compensatory, credit

and overtime request

Maintained administrative correspondence files and prepared routine administrative forms

and memorandums for programs and administrative services

Assisted with procurement, mail processing, property management, telephone and

purchase card services requests for the Branch

Devised and implemented electronic and paper filing system and conducted record

management according to federal guidelines

2

Entered administrative request into CDC Administrative Services Kiosk (A.S.K) and

GovTrip for training request and travel vouchers, mainframe database actions and

personnel actions

Answered and directed phone calls for the Division of Tuberculosis Elimination and

provided assistance to the Branch Chief and staff on all administrative procedures and

guidelines

Monitored and replied to email, telephone and written request for information,

documentation and publications

Provided administrative and technical support to various branches and teams

Assisted new employees with ID badges, (Cardkey) request, security training, phone and

computer set-up

Created and maintained spreadsheets tracking expenses and reconciling against credit

card purchases

Performed data collection and management for CDC sponsored public health projects

Managed and maintainede Division, Branch and staff calendars and scheduling meetings,

conferences, teleconferences, training, travel and seminars accordingly

Provided administrative support functions for Communication, Education and Behavioral

Studies Branch

Processed incoming and outgoing mail, FedEx packages and deliveries

Re viewed analyzed and evaluated program objectives and policies and procedures to

identify progress, deficiencies, lack of resources and potential problems

Reviewed and approved purchase card transaction to ensure contractual and accounting

compliance

Developed mechanisms to monitor and measure performance and effectiveness of public

health projects

Performed record management duties such as the maintenance/archival of official

government files

Assisted in researching information and responding to inquiries

Provided assistance to the Branch Chief and staff on all administrative procedures and

guidelines

Processed Individual Learning Account request

Managed and maintained Division, Branch and staff calendars and scheduling meetings,

conferences, teleconferences, training, travel and seminars accordingly

Performed records, projects and database management for various public health projects

Arranged conference calls, interviews and scheduled recurring meetings

Procured office supplies and equipment and coordinated repair services of equipment

Reviewed letters, reports, correspondence, emails and memorandums for accuracy and

completeness

Provided administrative assistance and back up support to the Deputy Branch Chief

Processed security clearances for external visitors through web-based system

Assisted in coordinating meeting and meeting logistics

Provided back-up administrative support to other contractors in the Division of

Tuberculosis Elimination

Coordinated clearance of controlled correspondence documents

Developed and maintained tracking spreadsheets for various programs to assist with

program reporting

Ordered tuberculosis publications via CDC-Info web-based system and maintained

inventory of tuberculosis publications

Prepared C.E. (Continuing Education) Applications for classes and training sponsored by

the

Trained employees on updated computer software

Served as initial point of contact for individuals attending conferences, meetings, training

and interviews sponsored by the Communication, Education and Behavioral Studies

Branch

10/2008-10/2009

Centers for Disease Control and Prevention, Human Research Protections Office

Placed by: NAI Personnel - 1130 Connecticut Avenue, Suite 530, Washington, DC 20036

Program Operations

Received and reviewed research protocols from scientists for accuracy and completeness

to perform database entry and tracking of protocol submissions into the automated system

used to assign protocols to the Agency’s Institutional Review Board (IRB) administrators.

Managed official hard and electronic protocol files processed by CDC’s 4 IRBs

Maintained and reported monthly and quarterly submission types and related

administrative activity to management

Processed protocol actions, consisting of new, amendments, continuations, incidents and

closures

Data collection and management for CDC sponsored public health projects

Processed Scientific Ethics Verification training certification requests, and other program

inquiries

Communicated with colleagues, branch management, and other human subject contacts

outside the branch to gather information to ensure complete protocol submissions

Prepared and maintain a log of incoming and assigned submissions

Coordinated program activities, such as securing and canceling conference room for

training and routine monthly IRB meetings

Performed administrative duties such as ordering office supplies, contacting equipment

maintenance personnel and reporting system and telephone issues to the information

technology office (ITSO)

Performed record management duties such as the maintenance/archival of official

government files

Answered office main phone line and distributed messages and inquires as necessary

Assisted IRB administrators in locating lost protocol files

Produced, assembled, and distributed IRB meeting packets of protocols under review to

internal and external reviewers which often required FedEx mailings

02/2007 – 04/2008

Fulton County Department of Human Services, 677 Fairburn Road, NW, Atlanta, GA 30331

Administrative Assistant

Composed memorandums, letters, reports and other correspondence

Entered and retrieved information from departmental database related to hiring and or

terminations

4

Maintained paper and electronic files and archived files according to department

schedules

Supported receptionist by greeting clients and visitors, answering phones, processing mail

and responding to walk in inquires

Composed monthly facility expenditure and utilization reports and distributed to

management

Assisted with meetings, programs and activities by scheduling events, taking and

distributing meeting minutes and program materials

Performed program evaluations related to senior citizen training attendance, class and

service needs and scheduling of proposed services and new training as needed

09/2003 – 10/2004

The Ankle and Foot Center, 5910 Hillingdale Drive, Lithonia, GA 30058

Medical Assistant

Scheduled appointments and maintained appointment books

Maintained and updated patients medical charts, performed insurance verification and

eligibility, admitted patients and collected and recorded payments

Prepared patients for examinations by recording patients medical histories and test results

Sanitized and sterilized equipment and exam rooms

Handled multi-line telephones and office correspondence

Telephoned prescriptions to pharmacies and followed up on inquires as directed by staff

02/2002 – 10/2002

Volt Service Group, 1000 Abernathy Road, NE Suite 100, Atlanta, GA, 30328

Claims Specialist

Processed and monitored Flexible Spending Account (FSA's) claims

Prepared reimbursement and rejected claims letters and maintained an electronic tracking

system

Prepared and distributed routine reports to senior management regarding claims actions

Informed clients of missing or incomplete documentation

Communicated daily with Team Leads regarding status of claims submitted

10/2001 – 02/2002

Hobart West, Princeton, 101 College Road East, Princeton, NJ 08540

Eligibility Specialist

Processed enrollment applications for state funded health insurance

Reviewed applications for accuracy and completeness

Calculated financial information, family size and other related information in accordance to

federal and state guidelines to determine eligibility

Informed applicants of missing or incomplete information required to expedite application

processing to ensure timely and accurate determinations

Communicated daily with Team Leads regarding status of applications submitted

12/2000 – 02/2002

New Jersey Department of Transportation, 930 Lower Ferry Road, Ewing, NJ 08628

Secretary

Composed reports, letters, memorandums and correspondences

Devised and implemented filing systems and performed records management functions

Maintained and archived paper and electronic files according to department schedules

Process requests for information retrieval

Scheduled interviews, entered time for staff (TALRS) in state database and maintained

time and attendance and personnel files

Ordered supplies, performed inventory and coordinated maintenance of office equipment.

Screened calls and transcribe messages

Coordinated meetings and made travel arrangements and managed conferences

SOFT SKILLS:

Proficient knowledge in Microsoft Windows 98/00/XP,7,2010, Excel, Word, Outlook,

PowerPoint, Access, Internet, Adobe Acrobat 5.0/PDF, CDC/IS Mainframe, TB PUBS,

Visitor Management System (VMS), ASK, Epi Info,Time and Attendance (TASNet),

GovTrip, Room Scheduling, Vendor Supplied Training System (VSTS), Property

Management Information System (PMIS) and the Information Facilities Management

System (IFMS), ICAP, ICE, SharePoint and CMS.

Data Entry Proficient (40 wpm)

Skilled in the usage of all office equipment (scanner, fax, printer, telephone etc.)

6

Contact this candidate