Customer Service Administrative Assistant

R EBECCA D. HAL L

**** **** ***** **. #*****, Dallas, TX 75287

713-***-**** **********@*****.***

PROFESSIONAL EXPER IENCE

Alliance Residential Company, Dallas, TX 2014

Executive Administrative Assistant / Office Manager

• Provided customer service for Alliance residents by handling customer service phone calls,

follow-up and problem resolution

• Followed through on vendor calls requesting payment by researching the status of payment

and resolving any issues preventing payment

• Prepared and submit ted expense reports for the Regional Vice President, the Managing

D irector and Regional Managers

• Processed and coded invoices for two corporate departments and for our properties as well

as managing office contracts

• Ar ranged t ravel for the Managing Director

• Assisted with property takeovers through coordination of required documents, manuals,

reports and forms along with conducting lease file audits

• Conducted research and completed company reports including market surveys

• Maintained office records and filing systems

Mowery Capital Management, McKinney, TX 2013

Executive Administrative Assistant

• Prepared and managed paperwork for all new accounts

• Handled monthly billing of all accounts as well as submit ting receipts, invoices and

s tatements to the accountant

• Allocated all block t rades and followed through to ensure proper execution and the

appropriate commission charged

• Executed all disbursements for clients

• Managed the President’s Outlook calendar and t ravel arrangements

• Prepared Portfolio Appraisal reports for existing clients and New Client folders for

p rospective clients

• Researched and gathered information for clients regarding i tems such as old stock

certificates and 529 plans and prepared any paperwork needed

Greenstar Recycling, Houston, TX 2010-2013

Executive Administrative Assistant / Operations Specialist

• Analyzed and t racked data then compiled and generated reports pertaining to sales,

g rowth, key performance indicators and other areas necessary to assist the operations

g roup

• Consolidated operations management reports, including MPT and labor reports

• Provided assistance in managing large accounts operating in more than one market area

• Managed the calendar and schedule of the Senior Vice President, Operations and made

t ravel arrangements as needed

• Setup conference calls and video conference calls

• Prepared and submit ted expense reports for SVP, Operations

• Assisted Accounts Payable with posting invoices and getting caught up on major accounts

Sales Administrative Assistant

• Monitored and consolidated sales reports

• Managed the customer service process including account setup, equipment installation and

b illing

• Investigated and solved customer service and billing issues quickly and proactively

• Assisted in the preparation and editing of sales proposals and producing paperwork

necessary to set up new accounts

• Managed the calendar of the Regional Sales Manager and the 10 local sales representatives

as well as setting up conference calls for the region and providing assistance to reps in the

f ield

• Acted as liaison between sales, operations, and customers in situations where the customer

was in danger of leaving

Administrative Assistant

• Received and distributed all incoming correspondence and FedEx

• Processed invoices for all business sites by sorting, logging, coding and distributing to the

appropriate accounts payable specialist

• Managed and created corporate purchase orders in FIDO and set up new suppliers and

u pdated existing suppliers in SUN

• Created Excel spreadsheets and systems to streamline invoice and statement processing

RL Staffing, Houston, TX 2009-2010

Contract with Stage Stores and Greenstar Recycling

• Entered merchandising orders for women’s fragrances in RETEC

• Called newspapers to ensure receipt of email for ad copy

H I-VIS Internet Marketing, Raymondville, TX 2008-Current

F reelance Copywriter/Editor

• Edit and wri te copy for websites, sales letters and presentations

• Wri te articles and blogs on a variety of topics

T heatre Under The Stars, Houston, TX 2005-2008

Development Coordinator, Stewardship

• Prepared sponsorship fulfillment reports for foundations and corporations

• Created and wrote copy for stewardship and cultivation materials

• Planned donor recognition and cultivation events including the Tommy Tune Awards VIP

reception, the Frankie Awards and the Founder’s Club cast party

• Designed special donor gifts for occasions such as the Frankie Awards and performance

sponsorship

• Responsible for prospect research and wri t ten profiles of individuals, corporations and

foundations to identify new prospects then recommend strategies for cultivating the

p rospect

• Researched and wrote grant proposals

• In teracted with individuals from all levels including celebrities and public figures,

executives of Houston’s largest corporations and other highly inf luential Houston residents

EDUCAT ION

• East Texas Baptist University, Marshall, TX

BA in Communications

COMPUTER SKI I L LS

• Skilled in various software packages and database management programs such as Word,

E xcel, Outlook, Publisher, Power Point, Paciolan, RETEC, FIDO, SUN and YARDI with the

ability to learn new systems quickly

• Extensive experience in internet research utilizing search engines and online databases

Contact this candidate