Quality Assurance Customer Service

Amanda Hale

Katy, TX

**********@***.*** - 253-***-****

WORK EXPERIENCE

Supply Planner

Sysco Corporation - Houston, TX - July 2013 to October 2014

• Responsible for approximately 16MM in inventory with a heavy focus on Imports.

• Oversee the maintenance of Sysco’s Importer of Record Program.

• Developed and implemented sourcing award projections and award balances.

• Developed all SOPs for Imports within the department.

• Create and maintain assigned purchasing master data such as supplier lead times, order groups, supplier

purchasing brackets, etc.

• Control freight costs, expedited deliveries as needed, and provide operational efficiencies while maintaining

inventory level goals.

• Lead aggressive order optimization with a strategic focus on supplier, transportation, and operational

performance to drive benefit from centralized replenishment

• Resolve issues with delivery delays, accounts and claims, ocean freight and freight forwarders.

• Create and evaluate monthly fill rate by supplier per customer, and maintain a fill rate of 99.3% for

approximately 5,000 SKUs to maximize company performance.

• Actively monitor inventory turns, and all aged and obsolete inventory to prevent shrinkage.

• Actively assist in sourcing process of all major import commodities.

• Reduce Sysco’s storage fees on owned inventory by monitoring inventory day’s supply.

Buyer/Merchandiser

Sysco Corporation - Houston, TX - May 2012 to July 2013

Responsibilities

• Analyze, project, monitor and modify inventory levels and forecasts for warehouses.

• Create and evaluate monthly fill rate by supplier per customer.

• Provide support to Operating Companies, Business Centers, Customer Service, Pricing and Suppliers by

identifying issues and responding promptly with appropriate solutions.

• Build collaborative relationships with Suppliers, Business Centers, Alfmark logistics and public warehouse

personnel to assure stock availability and timely deliveries of orders.

• Monitor inventory for out of stocks, new or discontinued items. Compile information for the Stock Status

Report to communicate to the Operating Companies, shorts and availability of alternate/replacement items.

• Resolve issues with delivery delays, accounts and claims, ocean freight and freight forwarders.

• Evaluate and manage aged inventory according to Quality Assurance and Business Center guidelines.

• Produce and maintain training presentations, process and procedure documents, checklists, and website

material to clearly convey information to internal and external audiences.

• Maintain the processing and recordkeeping of invoices for Owned suppliers providing products from

overseas.

• Process and track claims by communicating with Inventory Control, A/P departments and utilizing the tracking

resources within the internal computer system.

Skills Used

DPR, HXA1, AS400, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Power Point, Microsoft

Publisher, Windows XP, Strong Research, Communication, Analytical, Training Skills, Effective Presentations,

Manage Multiple Projects and Prioritize Workload

Quality Assurance Technologist

Sysco Corporation - Houston, TX - November 2010 to May 2012

Responsibilities

• Manage the supplier approval process for the grocery, commodity, and import line through product

evaluations, pre-audit review, and initial plant audits to discern supplier capabilities to process safe, wholesome

and compliant quality products.

• Monitor and ensure supplier maintenance of food safety programs including Good Manufacturing Practices

(GMPs) and Hazard Analysis Critical Control Points (HACCP).

• Complete product evaluations submitted for Sysco Brand consideration to ensure product complies with

Sysco standards and FDA/USDA Guidelines.

• Provide technical information as required to operating companies/customers, while also reviewing

independent plant audit reports of approved Sysco brand suppliers, providing timely response and direction

to Sysco Quality Assurance, and suppliers.

• Execute written and oral follow-up recommendations to both the potential suppliers and Sysco Corporation

Skills Used

DPR, MainFrame, AS400, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Power Point, Microsoft

Publisher, Windows XP, Strong Research, Communication, Analytical, Training Skills, Effective Presentations,

Manage Multiple Projects and Prioritize Workload

Quality Control Technician

Sysco Corporation - Houston, TX - June 2009 to November 2010

Responsibilities

• Assisted in product evaluations directed at sourcing, monitor & compliance, brand advantage, and brand

repositioning.

• Performed product evaluations independently when needed, and issued concise verbal and written reports

to Sysco QA and Merchandising.

• Additional principle responsibilities included assisting in the coordinating of customer presentations, sample

preparation, and data collection.

• Maintained several key databases using Microsoft Access, while generating reports for upper management

• Created evaluation forms, templates, and spreadsheets for data collection in Microsoft Excel

• Met and exceed deadlines with minimal to no supervision.

Skills Used

AS400, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Power Point, Microsoft Publisher,

Windows XP, Strong Research, Communication, Analytical, Training Skills, Effective Presentations, Manage

Multiple Projects and Prioritize Workload

Produce Quality Assurance Lead

Sysco Food Services Seattle - Kent, WA - June 2006 to June 2009

Responsibilities

• Provided quality inspection to all produce products that are coming in and going out of the warehouse.

• Inspected all inbound produce trucks to make sure they met Sysco standards.

• Performed routine inspection of all produce on hand and interpret whether standards were met based upon

personal judgment, company standards, USDA guidelines, and outside resources.

• Identify potential issues concerning product and communicate the issues appropriately to sales

representatives and merchandisers. I monitored product shelf-life as well as maintain awareness of all product

rotation for freshness. I

• Utilized AS400 systems to monitor pricing, item availability, and product distribution to customers.

Skills Used

AS400, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Power Point, Microsoft Publisher,

Windows XP, Strong Research, Communication, Analytical, Training Skills, Effective Presentations, Manage

Multiple Projects and Prioritize Workload

EDUCATION

BS in Kinesiology

Washington State university - Pullman, WA

2001 to 2006

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