Customer Service Developer
Resume:
ENRIQUE A. GARCIA
North Bergen, NJ
*****************@*****.***
www.linkedin.com/in/enriquegarciamartin/
Website and blog: http://www.culturebigbang.com/
MULTILINGUAL TRAINER AND CUSTOMER SERVICE EXPERT
Fulbright Scholar
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Native-speaker fluency in English and Spanish; near-native fluency in French and
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Italian
Extensive experience in cross-cultural communication training in the US and Italy
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Always interacted with clients to make sure their needs were met
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First-hand knowledge of Italian corporate and governmental cultures
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Expertise in business and general English as a second language
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PUBLIC SCHOOL AND CORPORATE PROFESSIONAL EXPERIENCE
West New York Board of Education, West New York, NJ 2012-2014
Kindergarten Paraprofessional
Assisted Head Teacher in all aspects of academic activities and classroom management.
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Inter-Change Consultants (now Red Crane and Turtle), New York 1997-2012
(Clients included Fortune 500 companies, universities and intercultural)
Trainer and Consultant in Intercultural Communication and Workforce Diversity
Citigroup: Training on cultural awareness for 35 new managers assigned to overseas
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posts
Ernst & Young: Facilitation of 8 focus-group in multiculturalism to retain talented
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professionals (100 employees)
Lucent Technologies: Workshops in workforce diversity and conflict resolution Royal
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Caribbean: Staff seminars on customer service and cultural awareness
Stony Brook University: Class for 120 medicine students on cultural differences
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Bergen Community College, School of Continuing Education, NJ 2012
Corporate and Public Sector Trainer at The Valley Hospital
Taught a customized English as a second language course to 19 international health-care
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employees with different proficiency levels
MacKian Business English Training, Rome, Italy 2009-2011
Business English Trainer and Curricula Developer
• Taught executive staff from top international companies including ENEL, Takeda Italia
Pharmaceuticals, Autostrade per l’Italia and Mercedes-Benz, among others
• Co-wrote curricula: 8 modules for meetings and negotiations; 8 modules for English for
effective writing; 16 modules for presentations and public-speaking; 8 modules for
effective writing
Team Teaching, Rome, Italy 2001-2010
Business English Trainer and Curricula Developer
Worked closely with corporate and government organizations on didactic program design
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and evaluations (Poste Italiane, Banca di Roma, and the Ministry of Communications,
among others)
Taught and coached senior staff at the Italian Central Bank to make technical and
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managerial presentations to and conduct video-conferences with their German
counterparts
Co-wrote curricula and taught intensive summer courses for ENI managers in business
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English and intercultural communication
Coached executives from Ponte sullo Stretto di Messina in delivering speeches and
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making presentations to international audiences
PRIOR WORK EXPERIENCE
Curricular Developer and Content Writer for online interactive courses, Parlo, NY
EDUCATION
Emory University, Ph.D. candidate in Cross-Cultural Psychology, Atlanta, GA (ABD)
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Fulbright Scholar in Buenos Aires, Argentina
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B.A. in Philosophy and Spanish Literature, Hunter College, New York
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