Customer Service Manager

**** ***** ** ******, ** ***** ● 828-***-**** ● *********@*****.***

Donna Watson

Objective

To perform my professional duties to the best of my ability, and to demonstrate respect and

kindness in the everyday course of life.

Summary

I possess working knowledge of office procedures, methods, and practices, working

knowledge of WordPerfect, Word, Excel, PowerPoint, NCAS, and other software required

to perform administrative duties.

I possess the ability to communicate effectively, both orally and in writing, with customer

service related areas. I have worked extensively with State and Government agencies in

procurement, purchasing, bid submissions, accounting, budget planning, billing, human

resources and internal auditing.

I am experienced in planning, prioritizing, and organizing workflow and in exercising

judgment and discretion in problem solving.

I am experienced in multi tasking, meeting deadlines, and working under stressful

conditions.

I am experienced in AS 9100 and ISO 9000 standards.

I am proficient in negotiating the best pricing for materials and in developing customer

relationships.

I am experienced in payroll, drug testing, insurance and other areas related to Human

Resources.

I am experienced in customer service duties.

Skills and Accomplishments

FEMA IS 00800.A

09/29/2006

FEMA National Response Plan Certificate of Achievement

AS 9100 Internal Auditor Training

10/2007

Continuing Education NCSU.

Other Skills and Accomplishments

Notary Appointment 09/30/2009

Professional Experience

08/2008 09/2009

EZ Way Auto Sales

Lenoir, NC

Clerk/Receptionist

Processed vehicle loans, title work, payments, bank deposits, and assisted customers.

05/2000 08/2008

NC Division of Forest Resources

Hickory, NC

Aviation Program Assistant

Administrative assistant to the NCDFR Chief Pilot. I prepare and enter all invoices into the North

Carolina Accounting System for payment, maintain all flight records for military and State owned

aircraft, assist in the disbursement of yearly budget accounts, monitor and adjust fiscal year budget

for all aviation needs, maintain inventory on all parts and materials, research suppliers and

negotiate material pricing contracts, prepare purchase order requests and process vendor bids for

approval, ensured all budget lines balanced, and assisted the Chief Pilot in whatever capacity

needed. I audit and prepare payroll for submission to the Office of the Controller, schedule random

drug tests, prepare new hire paperwork, reconcile monthly expense reports for employee

reimbursement, and other HR duties as required.

03/1995 01/2000

CIB Financial

Lenoir, NC

Branch Manager

Managed staff of 6 loan officers, processed and approved loan applications for home

mortgage loans, equity lines of credit, and debt consolidation loan, and. monitored past due

accounts. I processed all payroll, commission and salary based.

10/1988 12/1994

B&I Trucking Co

Granite Falls, NC

Office Manager

Rated and scheduled freight deliveries, payroll, OS&D insurance claims, DOT compliance

records fuel tax analysis, customer service

Education

Lenoir High School Lenoir, NC

Personal Interests

Rock painting, stained glass window painting, and reading.

I am the proud “parent” of 5 rescued Boston Terriers.

I support the Humane Society and various animal rescue groups.

References

April Story 828-***-****

Lenoir Veterinary Hospital – Veterinary Technician

June Ford 828-***-****

Caldwell County Schools Retired

Shanna Clark 828-***-****

Caldwell Memorial Hospital – Registered Nurse

*Additional references will be furnished upon request*

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