Customer Service Representative
Resume:
Derek M. Parsons
Weirton, WV 26062 *****.*********@*****.***
BACKGROUND SUMMARY
Determined and hardworking graduate from Pittsburgh Technical Institute, who completed an Associate in
Science Degree in Information Technology with a concentration in Network Administration. Learned valuable work
skills and received excellent customer service feedback while working in the hospitality industry for more than 7
years. Experienced in handling management responsibilities. Possesses strong, interpersonal communication and
public speaking skills.
EDUCATION
Pittsburgh Technical Institute Oakdale, PA
Associate in Science Degree, Information Technology, January 2012
Concentration in Network Administration
Coursework
Desktop Operating Systems, Networking, Hardware Technology, Network Operating Systems, Database
Development, Information Security, Server Applications, Networking and Wireless Technologies, Network
Infrastructures
Operating Systems
Windows Server 2008, Windows Server 2003, Windows 2000 Server, Windows NT 4.0 Server, Windows 7,
Windows Vista, Windows XP, Windows NT 4.0 Workstation, Windows 98, MS DOS, Linux
Applications/Services/Utilities
Microsoft Exchange, Backup Exec 12, Microsoft IIS, Microsoft Office Suite, DHCP, DNS, Active Directory,
Terminal Services, VMware, SQL, Ghosting, Citrix
RELATED EXPERIENCE
Heritage Valley Health System Pittsburgh, PA October 2011 – December 2011
Information Systems Intern
* Provided IT helpdesk and computer repair.
* Provided support for Citrix and the implementation.
* Traveled to physician practice offices for repair issues.
Comcast Pittsburgh, PA February 2012 – August 2012
Customer Account Executive CAE 1 (IP)
* Provided customer support for phone, internet, and cable services.
* Help setup, explain, and diagnose home networking issues over the phone with customers.
* Research and identify trends in service or equipment and document the process to correct issue.
Insight Pittsburgh, PA July 2013
Field Services Technician
Derek M. Parsons
* Planned and designed wireless site surveys.
* Provided a solution to wireless coverage, data rates, network capacity, roaming capability, and Quality of
Service.
InSync Computers Bethel Park, PA July 2013 March 2014
Computer Repair Technician
* Repair and maintain computers and servers.
* Build custom computers and servers for customers.
* Deliver, install, and repair customer’s computers and networks onsite.
* Provide software and hardware diagnosis for all clients.
WORK EXPERIENCE
Marriott Fairfield Inn & Suites Weirton, WV April 2010 – February 2012 & August 2012 – July 2013 & Current
Guest Service Representative
* Greet and register guests, process guest folios, and collect payment.
* Handle guest requests and concerns promptly while providing excellent customer service.
* Maintain efficient and effective flow of information with guests and all internal departments.
Contact this candidate