Medical Assistant Customer Service
Resume:
MELISSA TUMANG
SAN DIEGO, CALIFORNIA 92105
*******@*****.***
CERTIFIED MEDICAL ASSISTANT/INSURANCE UNDERWRITING SUPPORT
** ***** ** ************** ******t experience. Two years of Medical
Assistant experience. Eight years in the Insurance Industry. Recognized
for dedication to providing premium patient and customer service care.
Skills include:
. Medical office management
. Medical billing & coding
. Medical records management
. Data entry (65 WPM)
. Bookkeeping & filing
. Preparing patient rooms
. Preparing patients for examination
. Taking patient vitals
. Specimen collection
. Patient scheduling
. Patient education
. HIPAA & JCAHO
. Maintain petty cash
. Make daily bank deposit
EDUCATION
Bachelor of Art in Public Health
In progress
A.A. for Social and Behavioral Science
In progress
Medical Assistant ~ Certified
Received 2007
Associate in General Education ~ Diploma
Received 2006
EXPERIENCE
Wawanesa Insurance - New Business Representative
2007- Present
San Diego, California
. Verify potential client eligibility by reviewing driving records and
loss history reports
. Process new applications, modify existing policies and decline
excessive risks
. Compile data on lapsed policies to determine reinstatement according
to company policies
. Generate auto and homeowner policy quotes using USPICS and PMS system
Medicann Inc. - Medical Assistant
2012-Present
San Diego, California
. Demonstrate proficiency in taking patient medical histories and vital
signs
. Handle administrative duties (answering phones, scheduling
appointments, maintaining medical records, patient processing, billing
& bookkeeping)
. Efforts ensure compliance with HIPAA, CLIA and OSHA regulations
. Ensure the cleanliness, sanitation and maintenance of facility, exam
rooms and equipment
. Helped improve patient care/satisfaction; and lowered monthly overhead
to 90%
. Perform marketing and outreach telephone calls and visits to promote
Medicann products and services
Clinic of Dr. Camacho/MCRD Marine Base - Medical Assistant Externship
2007
San Diego, California
. Medical Assistant Externship, completed 160 hours
. Assisted nurses with EKG's, vital signs, and Holt monitors
. Prepared patient files and patient rooms
. Inserted necessary fluids into vial for immunizations
. Assembled syringes for intramuscular and subcutaneous injections
. Performed patient vaccinations, completed 100-150 vaccinations and
blood draws per day
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