Technician Software

MOHAMMAD ALI

*** ********** ****

416-***-**** ******@*******.***

EMPLOYMENT OBJECTIVCE

To secure a position in the organization that offers challenge and

opportunity for my career development and at the same time serve the

organization to the best of my capabilities. I would like to gain new

skills while utilizing my current area of expertise of procurement

and employee satisfaction services within a positive team

environment.

WORK EXPERIENCE

Compu Com

Filed Technician September 2014 - cont.

. Received call through Compu Com system

. Pickup parts from parts location and go to client location replaced

defective parts. Laptop, Desktop, Printer, Media cards and Software

. Major clients are BMO, SUNLIFE, CANADA POST, TORONTO SCHOOL, SHEEL,

PETRO CANADA and Tim Horton's.

IBM Canada Ltd. assigned through Kelly Services Canada Ltd.

Support Technician April 2010 - June 2014

. Workstation imaging destined for IBM internal workforce (WAM Project)

. IBM System X3530 M4 Server Configuration and installing for Canadian

Tire

. Performed & configured, diagnosed, install, repair client deployed

workstations

. Performed limited troubleshooting for component issues and replaced

affected components where necessary (RAM, HDD, optical drive, etc.)

. Documented all tasks both electronically (via IBM's Task Flow system

and also onto hardcopy

. Used a proprietary scripting program to finalize the Windows image for

clients' machines, which includes setting the time zone, configuring

the printer and various user-profile options, etc

. Provided backup to co-workers when necessary

DSACOMPUT Jan 2011 Present (P-T)

. On call Computer repair service, Remotely or at work place.

. Repair and Install Computer Hardware and Software

. GPS Navigation/Cell Phone/Tablets /Printers Install Up Grade

IBM Canada Ltd. assigned through Kelly Services Canada Ltd.

Support Technician Sept 2008 - Jan 2009

. Performed Automated Banking Machine (ABM) integration for various

clients (including NRT, BNC, BNS, BMO)

. Configured, diagnosed, and troubleshot hardware

. Ensured that all units executed proper boot sequence

. Provided backup to co-workers when necessary

. Assisted on special projects as required

Wing's Food Products

IT SUPPORT July 1998 - Feb 2008

. Provided on-site support where applicable (e.g. verified network

connections, ensured power and data cabling were properly seated for

employee workstations)

. Ensured that all units were properly booting up

. Responsible for PC hardware maintenance and upgrades (e.g.

installation of sound cards, modems, optical drives, graphic cards,

etc.)

. Tasked with the installation of new platform software, including new

operating systems, antivirus/spyware software, etc.

. Configured, diagnosed, troubleshot, and remediated workstations with

system problems

. Provided telephone and desk side support to departmental employees

. Provided backup to co-workers as required

High Court (Karachi, Pakistan)

Support Technician Feb 1990 - Dec 1997

. Provided first tier support to employees

. Responded to technical calls, emails, and voicemail

. Maintained call history documentation

. Troubleshot hardware and software issues, including network connection

problems

. Performed computer parts installations where necessary

. Researched and prepared roll-out of new client systems

. Assisted on special projects as required

Advocates & Legal Consultants (Karachi, Pakistan)

Help Desk Support Oct 1987 - Dec 1989

. Performed installation of operating software, including the OS (and

associated drivers), system utilities, business productivity

applications (e.g. MS Office)

. Oversaw networking setup and maintenance

. Performed maintenance on computer parts: cleaning, inspection,

testing, replacement Typing, coping,

. Provided telephone support to clients as required

TECHNICAL SKILLS

Networking: Configuring and supporting Windows Active Directory

management, Remote Desktop

Software: MS Office Suite (word, Excel, Power Point),

Virtualization Software, Cloning & Partition,

malware detection programs.

Hardware: Repairing and upgrading laptop and desktop

O S Windows Server 2003/2008/Windows XP/W7/W8

/Android

SUMMARY OF EDUCATIONAL BACKGROUND

North American College 2009

. COMPTIA A+ certification

. Windows Server 2008

. Windows Vista configuration

. CCNA, MCTS (Study)

CDI College of Business, Technology 2005

and Health Care Toronto

. Database management

. Microsoft Office suite

. Microsoft Windows fundamentals

. Computerized accounting with ACCPAC

Toronto College of Technology 2005

. web development and design using HTML & Adobe Dreamweaver

DeVry Institute of Technology 1999-2000

. PC Hardware Specialist certification

.

S.M COLLEGE KARACHI (PAKISTAN)

B.A Bachelor of Art 1994

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