Customer Service Manager

Joann Hoffman

*** ***** ***** ********, ** ****1

856-***-**** **********@*****.***

Patient Services Coordinator

Lifestyle Lift

July 2013 - Present Mount Laurel, NJ

Daily tasks including organizing, filing, updating patient charts.

Processing payments, checking in patients, answering multiple phone lines,

and creating invoices.

Managing daily flow and management of the front lobby.

Maintained lobby and waiting room to a professional standard.

Identifies patient's needs and concerns.

Constantly assesses patient wait times and appointment times.

Working with other team members in the office to help promote a

professional work atmosphere.

Fox Rehabilitation

2012 -Cherry Hill, NJ

Answered multiple billing questions daily.

Demonstrated excellent customer service to patients .

Processed refunds and write-offs up to ten a day.

Psychiatric Practice Office Manager

Dr. Nilda M. Keene

2003-2010 Medford, NJ

Daily tasks included scheduling, confirming, and cancelling appointments.

Managed the patients for partial inpatient admission.

Organized and processed all pre-authorizations.

Handled insurance billing with patients, insurance companies, and filed

appropriately.

Consistently managed bank deposit, mail, and patient accounts.

Responsible for accounts for all patients within the practice.

Psychiatric Practice Front-Desk Supervisor

Dr. Leon Rosenberg, MD

1997-2003 Cherry Hill, NJ

Responsible for optimizing the schedule.

Point of contact for patients, managing reschedules, new bookings, and

follow-up visits.

Communicating with patients on a daily basis.

Proactively filling cancellations, reschedules, or other unanticipated

openings.

Works with doctors regarding scheduling variations, changes, and newly

booked appointments.

Processing invoices, administering various databases, accounting reports,

and employee schedules.

Managed all pre-authorizations, billing, mail, bank deposits, patient

accounts.

Gastroenterology Practice Office Administration

Dr. Joseph Savon, MD

1993-1997 Marlton, NJ

Processing paperwork for all physician's procedures.

Handled patient referrals, and demonstrated excellent customer service

working with patients and staff members.

Routinely performed Lactose Intolerance Tests.

Directly responsible for physician's schedule including optimizing

scheduling and cancellations.

Office Administrative tasks included patient referrals, payments, and

charting.

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