Customer Service Manager

Daniel Seidel Blackman

E mail: ********@*****.***

Education

Southern Methodist University, Dallas, TX, Bachelor of Science in Engineering

Management

Universidad Anahuac del Sur, Mexico City, Cordon D Or Specialty Course

Asociaci n de Sommeliers Mexicanos, Mexico City, Sommelier Specialty Course

ESP, Executive Success Program, Mexico City, Human Potential Awareness Program

ISO 9000 as well as sales and administrative courses

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Personal Skills

Analytic skills. Ability to negotiate. Leadership. Initiative. Strong ability

for interpersonal relationship building. Planning ability and continuous need

to learn and generate value. Adaptability. Strong team worker.

Languages: Fluent in Spanish and English

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Areas of development

Capacity to handle upper management responsibilities, experience in developing

and executing policies, systems, controls, procedures as well as project

supervision. Strong team formation skills, goal-oriented to achieve results.

Knowledge of Microsoft Office, Bi-lingual and Bi-cultural

EXPERIENCE

PLAN B CONSULTING SERVICES Consulting for Restaurant and Hotel

Industry.

Partner 2012-now

Activities

In charge of developing relations with new customers;

Special focus on financial planning, customer service and kitchen;

Accounting and costs;

General Operations Management of single units and chain Restaurants.

MONTEROSSO, SA de CV Trattoria Lombardi Restaurant.

General Manager, Partner, Executive 2010-2013

Chef

Activities

In charge of developing new Italian concept in Condesa neighborhood in

Mexico City;

Responsibilities included developing the menu, recipe design, developing

the wine menu;

Day-to-day operations;

Responsible for public relations as well as sales and special events as

related to goals;

Ranked in the top 10 Italian restaurants in Mexico City by Reforma

newspaper in the first year of operations.

OPERADORA EL ZACATOSO, SA DE CV T os Restaurants (3), el 10

Restaurants (2).

General Manager 2010-2011

Activities

Responsible for the operations of 5 units which included 2 brands (Spanish

and Argentinian);

In charge of purchasing, personnel, inventories as well as customer

relations;

Responsible for monthly reports to partners with respect to goals.

KAPPA CONTADORES, SA DE CV Accounting and payroll company

General Manager 2005- 2010

Activities

Control and supervision of the financial operations of 100 clients;

Day to day operations of the firm s 80 employees which included customers

in transportation, general services, logistics and restaurants;

Development of new businesses

INMOBILIARIA ANSE, SA. Real estate firm

Managing Partner 2002 - 2005

Activities

In charge of selling a portfolio of real estate in Mexico City and

Manzanillo, Colima worth over 10 million dollars;

Management of buldings both in Mexico City and Manzanillo, Colima;

Analysis, planning, procedures, and controls for clients.

EQUIPO PARA EVENTOS, SA DE CV. Special event equipment sales and rental

company

Owner April 2000 - 2003

Activities

Day to day operations of this rental equipment company that dealt primarily

with chairs, table-cloths and other related equipment;

Imported products from China, had a distribution centers in Mexico City and

Atlanta, Georgia;

Grew this startup into the third largest rental company in Mexico City

HILDEBRANDO, S.A. DE C.V. Systems consulting firm

Vice-President June1999 - February 2000

Activities

In charge of area that developed process controls for the consulting firm;

Responsibilities included management of 10 consultants;

In charge of estimates for clients, as well as control processes for

project evaluation.

RAINFOREST CAFE Restaurant, retail store and aquarium.

Director of Operations December 1996 - May 1999

Activities

Coordination and supervision of the openening of new concept restaurant in

Mexico City;

Day to day operations of this 350 person business;

Reported to VP of Operations;

Developed montlhy promotions as well as sales strategies;

Most profitable unit of this multi brand conglomerate.

INDUSTRIAS DANFER, SA TCBY franchisee.

Owner January 1992 - January 1996

Activities

Started yogurt franchise in Guadalajara, Jalisco, Mexico;

Distribution rights of products in the Mexican States of Durango, Colima,

and Michoacan;

Managed 2 stores and a general commissary.

Contact this candidate