Customer Service Sales
Resume:
Richard O’Malley
**** *********** ***** **. ***** Texas 76244
*******.*******@*********.***
Over 14 years of
Profile
successful experience in the Aerospace Repair Facility. Recognized strengths are responsibilities for
capital projects, production planning, and statistical quality controls.
Strong leadership traits.
Ability to Multi-task
effectively in a fast tempo, high-energy environment.
Excellent
communication and project management skills.
Proficient with MS
Office Software including Excel and Outlook
Independent thinking,
strong organization and planning abilities and excellent analytical and problem solving skills.
A leader in Continuous
improvement programs supporting lean process management
Business Area Export
Control Representative – responsible for ensuring export compliance including technical data and
export/import operations
Obtained facility
Synopsis of
achievement of financial goals. $150M Annual Gross Sales for PWC WF
Achievements
Designed and implemented a controlled pricing system which resulted in major cost savings up to
150K per year.
Created and implemented customer satisfaction surveys, drastically reducing potential problems.
Proactive v/s Reactive.
Employment CT Aerospace, C arrollton, TX
2011-
Customer Service Manager
Jun2012
Managed pre-sales and post-sales service processes. Managed through reporting
team members, the coordination of activities with responsibility for liaison between
customers providing special pricing for non-standard items. Provides guidance to
subordinates to achieve goals in accordance with established policies. Frequently
interacts with other supervisors, customers and/or functional peer group managers
Track
ing of sales volumes and market trends by product and managed departmental goals
for sales and marketing.
2009-2011
P ratt & Whitney Canada Component Repairs, W ichita Falls, TX
United Technologies Company
Production Supervisor
Respo
nsible for management of PT6 and JT15D production line. Close interaction with
both the inside sales team, and the production team to ensure deadlines were met
within the established quality and production targets. Responsible for overseeing the
daily operations and personnel of the production line to ensure a safe and productive
work environment. Resolved any production issues or concerns of the production
personnel and ensured all employees adhered to the standards and practices
established by the company.
Led
and supported lean manufacturing multiple continuous improvement programs.
Pratt & Whitney Canada Component Repairs, W ichita Falls, TX
2001-2009
Customer Service Manager
Supp
ort component repair sales for PT6, PW100, PW150, PW200, PW300, PW500,
PW600, PW900, JT15D AND APS3200 engine families, specializing in product
groups of Vane Rings, Stators, Sheet Metal, Segments and OEM coatings.
Provi
ded leadership to provide on-time delivery of repairs as well as
quarterly customer satisfaction results. Developing functional excellence in
aftermarket operations of customer service processes. Responsible for internal
coordination, barrier removal, and networking to develop working relationships and
adopt standard processes and procedures Leading the organization in accurately and
consistently identifying issues, to enable quick problem resolution through use of
the lean manufacturing initiatives. Using data and an analytical approach to drive
innovation and customer satisfaction including analysis of past initiatives, sales
competitive positioning and benchmarking
Supported sales campaigns as required 1995 - 2001
Pratt & Whitney Canada Component Repairs, W ichita Falls, TX
Production Supervisor
Resp
onsible for skilled manufacturing such as machining, assembly/test and
inspection of repaired components. Planning and allocation of resources,
materials and scheduling of equipment for maximum utilization of product
facilities and personnel. Established physical layout of machinery and most
efficient sequence of operations and work flow.
Education
Queens University School of Business, K ingston, Ontario 2003
M idwestern State University, W ichita Falls, Texas 1982 -1983
Certificates Associates Certificate - Continuous Improvement - ACE
Received Internal Auditor Training
Export and Import Control Compliance
Intermediate Excel
Tier I/II Inspector Training
Baldrige Quality Program
The Customer FIRST Program – Customer & Self Management Skills
Community Involvement:
2006-2011
Our Lady Queen of Peace – Youth Ministry
a non-profit 501(c) (3) entity
References: Available upon request
Contact this candidate