Customer Service Data Entry

Ebony T Glenn *** Swanbrook Dr. Fayetteville, GA *0215 * 302-***-**** * acg4wg@r.postjobfree.com Summary of Qualifications Communication: Interacted effectively, courteously and empathetically with clients, co-workers and other public agencies by using critical thinking, positive problem solving techniques and behaviors. Customer Service: Assist and advise clients in a professional and pleasant manner. Data Entry: To enter information text/numeric data into a computer accurately and efficiently. Decision Making: Determine how changes/situations impact client’s ability to receive or make payments. Diversity: Have differing elements while servicing people of different races or cultures. Organizational skills: Staying organized, neat, and focused to ensure deadlines and priority tasks are met Office Skills: Typing 59.4 wpm, utilizing Microsoft Excel, Access, Word, and Lotus Notes Policy Interpretations: Explaining policy, rules, procedures and regulations pertaining to company procedures. Education Scotland High School (2002) NC High School Diploma Experience

02/07 – 12/2013 GECC Wilmington, DE Senior Customer Service Account Manager Serviced inbound and outbound emails and/or faxes

Serviced inbound and outbound calls as well as voicemail

Prepared and performed monthly reports

Created and managed customer files by way of collections

Reviewed and monitored customer accounts

Utilized data entry techniques to complete documents and update accounts

Provided quality customer service to customers and outside agencies

08/06 – 01/07 Bank of America c/o ADECCO Newark, DE File Clerk

Sort and prepared benefits and medical leave files for comprehensive imaging project.

Maintained and protected confidential information for several Legacy MBNA departments

Utilized data entry techniques to complete documents and update accounts

03/06 – 07/06 ABC Lending Middletown, DE Teller

Performed receptionist duties while assisting customers with short-term loan agreement and account balances

Responsible for providing quality customer service

Worked closely with banks and lenders in reference to customer accounts and lending status

Utilized data entry techniques to complete documents and update accounts

EBONY T GLENN Page #2

10/05 – 01/06 Westfield Insurance c/o MANPOWER Middletown, DE Receptionist

Performed receptionist duties including phone, switch board and customer correspondence

Performed Mailroom duties; such as, answering phones/emails, faxing, making copies, filing, and providing customers with account information.

Utilized data entry techniques to complete documents and update accounts

04/05 – 09/05 Cash Systems Wilmington, DE Teller

Detailed Data Entry Teller position, entering and checking account status of customers

Provided customers with financial services by cashing personal checks, company payroll checks, and giving cash advances on approved credit and debit cards

Responsible for balancing cash draws and safe

Applied thorough knowledge of company policies and procedures to customers

03/03 – 02/05 Movie Gallery Laurinburg, NC Teller

Prepared movies and product for shelving and purchase

Responsible for stocking shelves with new releases and updating promotional events

Responsible for maintaining store inventory

Responsible for balancing cash draws and/or safe

Provided customer service and promoted new releases and promotions

Provided managerial skills when managers were unavailable to ensure stores were open and closed for other employees and acted as an on call manager when needed.

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