Management, Customer Service, Finance, Insurance, Business

Michelle N Stone

Tel: 289-***-**** *** Bean Crescent, Ajax, Ontario, L1T 4K2, CANADA

************@*****.***

SUMMARY

To become a part of a dynamic organization where I will be given the

opportunity to coordinate my knowledge, skills and abilities at various

levels across business disciplines, towards both personal and

organizational productivity, growth and development.

CORE COMPETENCE & SKILLS

. Office and project management coordination and creative problem

solving abilities.

. Assertive, energetic individual with an ability to quickly grasp new

ideas and learn new skills.

. Motivated and detail-oriented, with proven ability to effectively

multi-task and perform duties independently with accuracy, efficiency

and within the time frame required.

. Impeccable ethics and integrity, along with the ability to maintain

strict confidentiality of information.

. Excellent communicator with interpersonal, time management,

organization and leadership skills.

. Excellent computer skills in the use of Microsoft word, spreadsheet,

and presentation application.

. Ability to streamline and improve administrative processes.

PROFESSIONAL PROFILE

Travel Fusion (St Catherine, Jamaica)

Owner/Manager Nov 14, 2013

- Nov 30, 2014

. Responsible for all administrative, accounting and human resource

activities of the business

. Maintain an effective inventory management control system of office

furniture, stationery and office supplies

. Make and amend travel reservations and visa applications for clients

as required, and other travel related services

. Provide general supervision for staff members

Cari-Med Limited (Kingston, Jamaica)

Administrative Assistant - Operations Department

Jan 2012 to December 20, 2013

. Responsible for the effective management & operations of the department

through the execution of general office management practices and

procedures as well as project management coordination.

- Achievements: Spearheaded the renovation and refurbishing of offices

to provide new accommodation for the sales and marketing teams.

The Scotiabank Group, Executive Offices (Kingston, Jamaica)

Nov 1993 to Dec 2010

Customer Support Officer - Public, Corporate & Government Affairs &

The Scotiabank Jamaica Foundation (SJF) (2006 - 2010)

. Managed the administrative and accounting activities for the SJF

programmes, as well as human resource activities for department's staff

members.

. Managed logistics and assisted in the planning and execution of

marketing, corporate social responsibility and public relations events.

. Provided supervision for summer workers and facilitated the cross

training of other employees as necessary.

- Achievements: Responsible for the implementation of a performance

monitoring programme for SJF students as well as a counseling programme

for both students and parents. Developed electronic budget tracking

spreadsheets to effectively and efficiently monitor expenses for all SJF

projects.

Insurance Advisor

Scotia Jamaica Insurance Agency (2003 - 2006)

. Managed the administrative activities of the unit, individual sales,

marketing and public relations activities as well as the multi-million

dollar investment portfolio for the company's clients in order to

maximize their wealth creation, and contributed to targets being met or

exceeded.

. Developed a reputation for excellent sales and professional customer

service

- Achievements: Increased the customer base, regular and annualized

premium incomes during tenure. Received several sales and service

awards and recognition.

Banking Officer/ Administrative Assistant (1993 - 2003)

. Worked extensively in the:

a. Human Resources Department in several diverse areas such as

pension administration, training and development, industrial

relations, staff relations and benefit administration (1993 -

1998)

b. Banking operations (1998 - 2002)

c. Information Systems Centre with general responsibility for all

administrative and human resources issues for staff at the

Centre (2002 - 2003)

EDUCATION & CREDENTIALS

Diploma (Honors) - Business Administration (active)

. triOS College, Ontario, Canada

Master of Science - Global Human Resources Management (MSc)

. The University of Liverpool, England

Bachelor of Commerce - Financial Services (BComm)

. Nipissing University, North Bay, Canada

Associate of Science - Business Administration (ASc)

. Institute of Management Sciences, Kingston, Jamaica

Certificate in Supervisory Management

. College of Arts, Science & Technology (now University of Technology)

PROFESSIONAL ACCREDITATIONS

Associate of the Institute of Canadian Bankers (AICB)

. Institute of Canadian Bankers, Canada

Fellow of the Life Management Institute (FLMI)

. Life Office Management Association, USA

Associate, Customer Service (ASC)

. Life Office Management Association, USA

Associate, Annuity Products & Administration

. Life Office Management Association, USA

Professional Development:

. Employability & Personal Development Certification - City & Guilds,

London

. Certificate of Merit in Events Planning - CARIMAC, Jamaica

. Other on the job training programmes in presentation skills, sales,

customer experience, recruitment, interviewing and selection

processes; human resources policies and procedures

REFERENCES

. Available upon request

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