Customer Service High School

WINNICK GUY BLAIN

** ** ** **

MIAMI FL *****

*********@*****.***

CELL# 305-***-****

EXPERIENCE

August 11- Sept 14 TIGER DIRECT/

SYSTEM MAX CORP

Miami,

Florida

CREDIT CARD FRAUD/VERFICATION AGENT

. Primary Responsibilities- processing, cancelling, verifying, detecting

and investing customer accounts, foreign IP' address and credit card

numbers and billing info.

. Contacting all major credit card companies, credit unions and banks,

located within the United States, Canada and in the Caribbean.

Conducting (name, address and phone) verifications. Also canceling and

obtaining authorization codes and opening up charge verification cases

for high dollar orders with Banks.

. Detecting and Stopping a minimum of $30,000.00 dollars worth of

fraudulent orders on

daily.

. Responsible for verifying customers accounts and processing a minimum

of $50,000.00 dollars worth of merchandise daily.

. Providing Tier 1 customer service assistant, investigating fraudulent

orders and accounts. Identifying and flagging those fraudulent orders

within our system. Accessing public Data Bases such as "Accurint" to

locate the official credit card holders and advising them that their

credit card have been compromised.

December 10- January 10

INTERNATIONAL RECRUITING

Miami, Florida

IT CARNIVAL CRUISE LINE CONTRACTOR

. Configuring computer workstations, also implementing and installing

Carnival's software as well as testing Carnival applications.

. Troubleshooting, removing and replacing computer components, VOIP

phones and other devices.

. Setting up Security Profiles for different user accounts.

. Testing Carnival's software applications for any bugs or

inconsistencies when navigating.

September 08- November 10 VENALI INC /

J2 COMMUNICATIONS

Miami, Florida

NETWORK OPERATION AGENT (NOC)

. Primary focus to monitor and troubleshoot all of the company's global

networks and systems.

. Responsible for identifying and preventing malicious attacks or

fraudulent activity within the company's network.

. Responsible for identifying network outages, contacting and alerting

company's IT and development department, remoting into servers and

other devices, tracking and updating tickets by contacting Telecom

providers.

. Remoting into servers checking for errors in event viewer, restarting

programs through Microsoft services, enabling or disabling

applications and shutting down servers and other devices without

disrupting traffic flow for business operations.

. Able to demonstrate expertise using network monitoring tools to

monitor and operate several network sites supporting 100 + devices.

. Responsible for providing 2nd level technical support for fax over the

internet network, including troubleshooting voice, and data (IP)

traffic.

. Provide specialized technical maintenance and recovery support and

services for the network and centrally managed multi-platform systems

environment.

. Provide leadership in resolving network and system problems, select,

and follow appropriate outage/recovery procedures.

. Perform searches in internal company databases for circuit order

detail, customer information, outage notifications, POP/Switch site

information.

April 07- August 08

ALLIN INTERACTIVE

Fort Lauderdale, Florida

INTERACTIVE TECH

. International business traveling to European countries such as,

(Italy, Netherlands, Germany, England, Finland, and France) for onsite

company projects.

. Knowledge and experience on building server racks and switches for IT

projects.

. Testing and configuring LCD televisions with "Set Top Boxes" and

configuring LCD televisions into "Hotel Mode" for major cruise ships.

. Installed and assembled over 4000 Interactive Commanders units with RF

cables, power supply and filters for ROYAL CARIBBEAN INDEPEDENCE

Cruise Ship, FRED OLSON BALMORAL Cruise Ship, NCL GEM Cruise Ship,

COSTA SERENA Cruise Ship cabins.

February 07- March 07

INTERNATIONAL RECRUITING

Venice, Italy

CARNIVAL CRUISE LINE

. Responsible for deploying, installing, configuring & performing

cable management for over 350 (POS) Point Of Sale units, as well as

over 300 desk top computers for over 40 different departments on

board.

. Responsible for installing & configuring over 35 printers for local

and networking environments.

. Installing, & downloading drivers & applications from servers,

renaming & changing security files, troubleshooting Windows and

Carnival applications.

. Assisting Carnival IS Managers with configuring and programming

Cisco phones for onboard crewmembers and inventorying equipment.

January 06- November 06

CYBERNATION (BELLSOUTH)

Miami, Florida

BELLSOUTH DSL INTERNET TECH

. Troubleshooting, installing, upgrading and repairing DSL internet at

residential and commercial business sites.

. Troubleshooting and wiring residential network interface device box,

as well as business 66 blocks for DSL signal.

. Setting up DSL internet residential and business networks for wireless

or hardwiring capabilities.

. Configuring, troubleshooting and replacing BellSouth routers, modems,

802.11g adaptors, NIC cards, power line adapters ect.

. Troubleshooting and configuring fiber optics for DSL PPOE internet

connection.

EDUCATION

Miami Killian High School September 94- June 98

Miami Dade College September 02-

December 02

ITT Technical Institute June 04-December 06

(Associate Degree Computer Networking)

IT TRAINING & KNOWLEDABLE SKILLS

Windows XP & Professional Cisco Routers DSL Internet Network &

Operating Systems TCP/IP

Microsoft 2003 Server & WAN and LAN Networking General knowledge of

Active Directory Telecommunication

Technologies

Microsoft Office Power Remoting into Servers Knowledge of telecom,

Point Microsoft Visio using VNC, Timbuktu and messaging, and/or faxing

2003 & Word Applications RDP

Visual Basic Unix and Linux Operating Detecting fraud by IP

Systems address

INTREST & HOBBIES

Traveling, Music, Sports, Promoting& Participating in Events, watching

World News on International and Domestic affairs, Reading books and

magazines, Writing musical lyrics, essay's and articles, spending quite

time for creative thinking purposes.

Contact this candidate