Customer Service Data Entry

Elizabeth Bustamante Rivas

908-***-****

**********@*****.***

OBJECTIVE

To obtain a position with a company where I can maximize my management skills, quality assurance,

dispatch, extensive administrative and training experience to full potential. I have 10 years of varied

experience and 5 years of supervisory experience I have the ability to adapt to various work

environments which makes me confident that I am qualified to embrace any task and overcome any

challenge I am presented within order to achieve corporate goals .

EDUCATION

Middlesex County College

● Business Administration/Culinary Arts (2010-present)

Kean University

● Communications/theater (2005-2007)

WORK EXPERIENCE

Megabus.com/Coach Usa November 2012-present

Title: Third shift GPS Analyst /Supervisor

Responsibilities include:

Supervisory Duties- Escalations/Accommodations for Stranded passengers overseeing call center

floor ensuring productivity, project and operation management

• Ensuring staff at stop locations are communicating and loading and providing service in

accordance with the operation procedures,

• Geographical of the United States region, Gps Monitoring of buses- to ensure on time service

/Alerts/Safety concerns/Break downs /DOT compliance /Fleet inventory /Fleet reporting

• Assisting customers with Reservations, via phone/email/ Bilingual calls/ call research/

S.S.WhiteTechnologies March 2011-March 2012

Title: HR Assistant Coordinator

Responsibilities include:

• Employee assistance/maintaining records/benefits package/prescreening/test and back ground

verification/recruiting /training Use of AS400 system Filing /copies/faxing general office

duties/shipping & receiving Inventory

• Greeting customers/ Redirecting calls/messages, emails, event organization

• General office duties Invoicing/Data entry/supply inventory/Mail/AP/AR invoicing sorting of

sales /purchase orders / Invoice audits AP/AR posting and audits

Applegate Associates January 2008- October2009

Title: Dispatch Supervisor

Responsibilities include:

• Preparation of OSHA paperwork, scheduling inspections, work schedules proofreading and

distribution of OSHA inspection reports. Interpreter/translator for OSHA trainings DOT

regulations compliance.

• Schedule management of all field inspectors, routing, maintaining quarterly reports,

calendars, and compiling training materials.

• Multi-line phone system, medium call volume

Cablevision August 2006- December

2007

Title: Lead Customer Service Representative

Responsibilities include:

• Database updating, background checks, data entry

• Billing, service issues, service calls / heavy call volume (65 on average)

• Customer Service, Trouble shooting, Problem solving, and more.

• Assisting reps with escalated calls / complaints /inquiries / Call Coaching mentoring and

training

SKILLS

Proficient in Microsoft Outlook Express, Quick books, Data Entry Microsoft Office (Excel, Word)

AS400, Amicus, Lotus, Saucon GPS System Fluent: Spanish, Italian.

Contact this candidate