Customer Service Field

Amelia S Henry

*** ********* *****, *** *

Norcoross, GA 30071

678-***-**** (Cell)

**********@*****.***

PROFESSIONAL OBJECTIVE

To obtain a challenging business development position, which will enable me

to make positive contributions while fully utilizing my related skills and

experiences in a professional environment in order to maximize my personal

growth

PROFESSIONAL EXPERIENCE

Uniform Advantage

Customer Service Mgr- January 2007- Current

. Resolve Customer Inquiries, complaints and billing questions

. Locate resources for problem resolution and design best options

solutions

. Handle escalated calls and distressed customers

. Work closely with internal partners in Accounting, Field Service, New

Business, Operations and Customer Affairs Division

. Reviewed and corrected escalated billing issues

. Train new employees

Direct TV

Customer Service Rep- August 2005- September 2006

. Worked with customers to find services to best fit their needs

. Assisted with training of new employees

. Listened to customer concerns and resolved issues

. Provided customer with new quotes and existing customers with lower

rates

. Assisted customers with billing issues

EDUCATION

__

Tallahassee Community College- Tallahassee FL- 2003-2005

Associates Degree in Science

Professional Development

Nine years of experience in a fast-paced customer service

environment.

Well organized, self motivated energetic and determined team

player.

. People oriented with excellent communication skills.

. A fast learner with excellent office skills, able to manage

multiple tasks.

. Proficient in Microsoft Office, Microsoft Word, Outlook, PowerPoint

and Excel

Contact this candidate