Customer Service High School

Wendy Davis

**** ********* *** **

Washington D.C 20019

202-***-**** (CELL #)

**************@*****.***

Objective

To obtain a full time position where I can interact with customers to provide information in

response to inquiries about products and services as well as handle and resolve complaints.

Education

Spingarn Senior High School, Washington DC June 2010

Work Experience

Crystals Skate Palace, Temple Hills MD March 2013 to November 2014

Cashier

• Received payment by cash, check, credit cards, vouchers, or automatic debits.

• Issued receipts, refunds, credits, or change due to customers.

• Assist customers by providing information and resolving their complaints.

• Established or identify prices of goods, services or admission, and tabulate bills using

calculators, cash registers, or optical price scanners.

• Greeted customers entering establishments.

• Answered customers' questions, and provide information on procedures or policies.

• Sold tickets and other items to customers.

• Processed merchandise returns and exchanges

• Maintained clean and orderly checkout areas and complete other general cleaning duties,

such as mopping floors and emptying trash cans.

• Stocked shelves, and mark prices on shelves and items.

Customer Service

• Conferred with customers by telephone or in person to provide information about

products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Checked to ensure that appropriate changes were made to resolve customers' problems.

• Kept records of customer interactions or transactions, recording details of inquiries,

complaints, or comments, as well as actions taken.

• Resolved customers' service or billing complaints by performing activities such as

exchanging merchandise, refunding money, or adjusting bills.

• Completed contract forms, prepare change of address records, or issue service

discontinuance orders, using computers.

• Solicited sales of new or additional services or products.

• Ordered tests that could determine the causes of product malfunctions.

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