Customer Service Administrative Assistant
Resume:
Loren Nicole Salley
Suffolk, VA 23435
E-mail: **********@*****.***
Objective
Seeking an entry level position in the field of Customer Service or other related areas
Experience
DirectBuy
Customer Service & Product Specialist, April 2014 - December 2014
Process custom merchandise orders via company software with precision and accuracy
Field calls from corporate and members with product/pricing inquiries
Work as liaison for the corporate office, vendor, and member to resolve challenges that occur with orders
Follow-up on orders; check status
Ensure members receive accurate, knowledgeable and timely information on orders
Abide by established response time frame
Follow-up on problem orders to ensure on-time delivery of order is met
Maintains overall ethical, confidential, and productive practices within the organization.
Past experience and general knowledge of the furniture or home improvement industry Knowledge and prior use of Microsoft Office Suite; Word, Excel and Outlook
Excellent follow-up and communication skills including verbal and written
Strong interpersonal, customer service, and problem solving skills
Outstanding organizational and time management skills
Strong attention to detail
Ability to interact with members and fellow associates in a pleasant and productive manner. Evidence of the practice of a high level of confidentiality
Vogue Bay (Express Employment)
Customer Service & Data Entry Specialist, August 2013- March 2014
Handle incoming calls or inquiries from prospective customers or clients
Assists customers effectively by solving customer disputes
Provides customer additional information or explains services
Discusses products offered and ensures customer satisfaction
Tactfully handles confrontational or stressful interactions with the public
Completes supporting paperwork and data entry as required
Accurately captures customer information
Checks inventory to make sure requested product is available
Computes price and any appropriate discounts
Handles customer complaints
Verifies customer information is correct and up-to-date
Checks customer account for credit and outstanding payments
Informs customer of shipping date and any possible delays
Notifies appropriate department of order and shipping date
Reviews orders for accuracy and completion
Today Homes Realty Inc.
Real Estate Administrative Assistant, January 2013- August 2013
Performs daily opening tasks, setting up media collaboration centers, bringing Agent on Duty signs to curb, organizing the offices ensuring the area is clean and presentable, etc.
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Maintains a safe, welcoming and clean office areas and Model Homes
Answers the telephones; Taking messages of each call received and forwarding this information to the intended recipient, as well as transferring the call correctly.
Provides assistance for Realtors when necessary.
Maintains an organized, effective filing system of listings and mail.
Ensures that copies of paperwork and packets are readily available at all times to agents.
Monitors office supplies and reports to Office Manager when necessary.
Various office duties are to be performed upon request, including but not limited to: filing, copying, transcription, inventory, etc.
Freedom Health Inc. & Optimum HealthCare Inc.
Administrative Assistant (Concierge Specialist) July 2011- January 2013
Answer all telephone calls within established department standards.
Track all existing member calls within the IKA database ensuring that documentation is concise and factual along with excel, outlook, and Microsoft Office.
Participate in new employee orientation program and ongoing education programs as directed by Supervisors.
Responsible for fully understanding all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians.
Obtain referrals from specialist or PCP in case of emergencies on the members/ providers behalf.
Answer “entry level” claims inquiries.
Take Over the Counter (OTC) orders for products and diabetic supplies.
Understand and process “entry level” enrollment and disenrollment procedures.
Enter prospective members into Leads software.
Maintain appropriate current source documents and reference documents.
Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, customers and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
As required, re-direct calls to appropriate department.
Participate in any projects as assigned by Supervisors.
Map Communications, Suffolk, VA
Customer Service Representative/ Administrative Assistant September 2009- July 2011
Handling outbound and inbound calls from external and internal customers.
Handling incoming requests from external customers by e-mail or fax and managing their inquiries or requests.
Providing information on complaints regarding specific products as
well as services.
Selling products and placing customer orders in the computer system.
Transferring customer calls with complex inquiries to appropriate staff.
Completing call reports and logs, and researching billing issues.
Recognizing, documenting, and informing the supervisor regarding the
trends in internal and external customer calls.
Recommending process improvements and researching misapplied payments.
Resolving customer support related issues and providing customer with
proper solution, via the troubleshooting techniques.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Performing customer verifications, processing orders, applications,
forms, and requests.
Icing by Claire’s
Third Key/ Assistant Manager, February 2010- August 2010
Work with an abundance of diverse customers on a daily basis
In some cases one on one
Process transactions including cash, credit, debit, cash vouchers
Checks and Gift cards
Track sales UPT, ADV, and losses at the end of every business day
Strategize to optimize daily revenue
Maintain inventory records; Process incoming inventory
Open and secure establishment according to the shifts scheduled
Maintain paperwork regarding daily business of the establishment
Operate ear piercing instruments according to the American Red Cross guidelines
Respond to customer concerns regarding various situations
Act as existing manager when other personnel are not present
AMF Bowling Center
Front Desk Administration, January 2008- August 2009
Operate cash register conjointly with an advantage
Provide great customer service face to face and/or over the phone
Manage and maintain the front end of the establishment
Responded to customer concerns regarding their visit to the establishment
Work with an abundance of diverse customers on a daily basis
Process transactions including cash, credit, debit, and checks
Maintained banking documentation for in-house organizations
Take order food and drink orders
Other Customer service related duties in addition to those listed
Deep Creek High School, Chesapeake, VA
Administrative Assistant, (Receptionist), September 2007-June 2008
Assistant Administrative Body
Answer and direct the multi phone lines
Sort and deliver incoming mail.
Use Microsoft, Excel, and ADP to complete daily task
Answer and refer customer questions to the appropriate supervisory individual
Other customer service related duties in addition to those listed
Skills
Microsoft Word, Excel, Power Point, Outlook, Ika Key Systems
Typing speed 40+ wmp
Certified Customer Service Representative- September 2006
Certified Sales Representative- October 2007
Real Estate Salesperson Licensing Course- August 2013
Education
Deep Creek High School, 2004-2008
Norfolk State University, 2008- May 2011
Moseley Real Estate School July 2013- August 2013
References
Martha Lowery, Senior Secretary
Ashlee Chapelle, Assistant Manager
Starr Dews, PCA
Simone Cummings, Mortgage Loan Processor
Marilyn Young, Customer Service Representative
Contact this candidate