Customer Care Training
Resume:
Resume
Vikram Sharma
House no: A-
Green Filed Colony.
Faridabad- 121010.
Mobile: 981*******
Email:
******.*********@*****.***
Carrier Objective:
I eagerly look forward to work in an environment where dynamism and
Growth are the keyword and\
Where my knowledge base potential gets exposure, which I have procure in
industry.
Experience Details:
1. Previously Worked as Floor Leader in Just Dial Ltd Noida,2008 till
Jan'2014 .
2. Previously worked as Business development officer in JD IT Solutions.
3. Previously Worked as Customer Care Executive in Tata Teleservices Ltd
(Tata indicom )
On behalf ORION DIALOG LTD .
4. Previously Worked as Customer Care Executive in Tata indicom On behalf
Interactive Business Solution.
Responsibilities are: With (Just dial Ltd)
> Training Agent related process
> Performance updates
> Handling Team to achieve goals
> Appointment related & handling compliant calls
> Monitoring Avaya & team reports.
Responsibilities are: With ( Tata Teleservices)
> Handle the customer queries.
> Helpdesk login and deal with dealer and the customers.
> Responsible for the daily maintaining MIS.
> Working on the POS. software which we are using for data feeding and
quires
> Handle customer billing problem .
> I have experience for auditing and verify document with SAF
Training Attended:
* Attended 04 days training on Technical & Customer care Training
conducted by Tata Teleservices Ltd. New Delhi
Educational Qualification:
o Have done 6 Months Diploma in Computer From SSI LIMITED Lajpat Nagar
o Graduate from Delhi University Corresponding B.A Pass, New Delhi-110
007.
o Done a C ++, Linux, Oracle8I from SSI 6 Months Course.
o 10th Pass from CBSE In 1997
o 12th Pass from CBSE In 1999
* Interests
Internet Browsing - Computer, Dance, Music,Travel .
Personal Information: -
Father's Name - Mr. P.N Sharma
Date of Birth - 16th Oct. 1982
Marital status - Married
Sex - Male
Nationality - Indian
Language known - Hindi, English
(Vikram Sharma)
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