Customer Service Manager

574-***-**** ********@*****.***

Skills:

Quality Skills: Manage & train quality technician’s; ADP; FDA, FAA, and Union environments; cGMP; ISO 13485;

First article set up; Write inspection criteria; CAPA’s; PPAP & APQP submitions; Internal & supplier quality audits;

ISO/TS Audits; Set up, run and interpret Dyno, torque, and environmental tests; Interpret drawings; all quality

measurement tools; CMM; Acid etch.

Process Skills: Manage process improvement activities; Install, operate, and train ISRA vision inspection system;

Setup, program, and operate Allen Bradley ladder logic controls; Individual and group problem solving; 8D; 5S;

SOP’s; WIs; ISO;Write technical drawings and manuals; Microsoft Office; SAP.

Hands on skills: repair shop management experience; service advisor; mechanical repair ability; welding; forklift

operation; most power equipment; machine operation; brake press; hand tools; inventory control; cycle counting.

Work History:

Process Manager / Quality Supervisor 5/2013 – Current Summco LLC

Internal audit, line audit, process audits, CAPAs, implementation of ISRA Surface Vision inspection system which allowed the

company to reduce manpower and increase the defects caught increasing efficiency and revenue, conduct training classes for

other supervisors, ISO 9001, create plating certs, testing of plating thickness, disposition of non-conforming material, manage

quality tech’s, work with other management on process improvement activities, brought in a vision system to improve defect

detection and minimize personnel needed.

Engineering Test Technician 08/2012 – 4/2013 Cortec @ Honeywell (contract)

Design, set-up, and test bearing for avionic fuel controls. Create work instructions, Interact with all levels of the bearing group,

interpret results and compare to customer specs. 5S, participate on safety committee, vibration testing. MS office, SAP, E-

charge.

Quality Supervisor 12/2011 – 07/2012 Biomet (contract)

Supervise, train, and schedule technicians (20 inspectors) in 4 plants, manage work flow; ADP; perform timely evaluations;

good documentation practices; adhere to cGMP, ISO 13485, FDA, CMDR, MDD, JPAL, and PMDA requirements; prioritize

testing equipment usage; Technical writing; create criteria; incoming inspection; SAP; perform quality and 5S audits; champion

safety and process improvements; CAPA’s; drive company pride keeping turn over low; interact with all levels of the

organization.

Automotive Repair Shop Advisor/Manager 04/2010 – 12/2011 Goodyear

Manage repair schedule; advise customer of repairs needed; Reynolds system; encourage ASE training; Sell add-ons; Customer

service; Open/Close store; Inventory; Budgeting; Manage customer expectations. Open 6 days a week.

Commercial Parts Pro/Asst Manager 10/2003 – 04/2010 Advance Auto Parts

Set up POS; Setup and open new store; sell to shop owners; customer service; shipping and receiving;

open & close store; train new hires; manage 15 employees; budget; P&L; inventory; scheduling.

Automotive Service Advisor 04/1997 – 09/2003 Daniels Chevrolet

Open facility; Reynolds system; schedule repairs; customer service (phone & in person); moved to

service manager in 2002; budget; P&L; hiring & firing; Dealership closed in 2003.

Automotive Technician 01/1994 – 04/1997 Martin GMC/Buick

Master ASE certified in 1996; all aspects of automotive repair; 99th percentile in customer satisfaction

surveys; filled in for the service advisor and service manager.

EDUCATION

2004 - 2009 Purdue School of Technology @ IUSB. Mechanical Engineering Technology

2000 Ivy Tech @ South Bend

1986 – 1990 Morton SR High HS Diploma

OTHER TRAINING

1992 – 1994 United States Army Combat Medic

1992 United States Army EMT national certification

1994 – 2000 Inactive Reserves 2000 Honorable Discharge

2000 Ivy Tech Auto Cad / Solid Works Certificate

1995 – 2005 ASE Master ASE Certified

1998 Ivy Tech Weld Certificate

2013 ISRA Vision system tech certified

2014 Systech systems Systech serialization system cert

Contact this candidate