NANCY A. CREWSE

Professional Profile and Career Objective

I am seeking a position where I can use my comprehensive management

knowledge and expertise as well as interpersonal skills to enhance the

company I work for. Although relatively new to the property management

industry, I take great pride in my work and my ability to work within an

existing system. It is my goal every day to give outstanding customer

service. I am passionate about building new relationships and pursuing the

challenges that come with working in a fast paced and diverse environment.

I am dedicated, hardworking, and an expert in creative problem solving. I

am certain I would be an asset to your company. My professional skills

include, but are not necessarily limited to the following:

Sales and Negotiation Motivate and Develop Team Members

Inspire Others to Achieve Superior Results Detailed Orientated

Business Development & Marketing Superior Customer Service

ADA / Fair-Housing Compliance Advanced Computer Skills

Ability to Multitask Conflict Management and Resolution

Work Experience

NEWBURY COMPANIES / DBA The Pines at Tuttle Crossing Dublin, OH

Asst. Manager & Leasing Consultant Apr. 2014 - Present

(Promoted to Property Manager 11/20/14)

- After the sudden departure of the previous manager, I took over all

Property Management responsibilities of the Pines at Tuttle Crossing

Apartments, a 614 unit property consisting of three phases, including

134 new construction acceptance and 480 existing units which are 15 +

years old.

- Responsible for attracting residents by creatively advertising

vacancies, obtaining referrals from current residents, explaining

advantages of property location and services, showing units as

required, and making a "one-on-one" connection with future residents in

order to gain their confidence and trust.

- Accountable for meeting company financial objectives by collecting rent

on time, prompt processing of account receivables, negotiating vendor

discounts when available, forecasting budget requirements, forecasting

long term expenditures, analyzing budget variances monthly, and

initiating corrective actions where applicable.

- Responsible for enhancing our physical and economic occupancy.

- Responsible for maintaining property and resident relations by

investigating and resolving resident complaints quickly.

- Responsible for enforcement of the corporate rules of occupancy,

inspect vacant units and completing repairs promptly so unit down time

is minimized.

- Responsible for eradicating rent delinquencies for past and present

residents. Strong collection ability with a 97.5% on-time monthly rent

collection average.

- Charged with contracting with third-party Subcontractors and property

services such as lawn and garden maintenance, roofing, etc and

supervising repairs.

- Prepare reports by collecting, analyzing, and summarizing data and

trends.

- Accomplish corporate goals by accepting ownership of them and ensuring

each team member does as well.

JO-ANN STORES, INC. Christiansburg, VA

Sales Associate, Head Cashier, and Key Holder Oct. 2012 - Dec. 2013

- Respond with a sense of urgency and respect to ensure friendly and

helpful service for every customer.

- Process customer transactions throughout the store such as at cash

registers, cutting counters, and/or custom business areas.

- Take pride in the store by maintaining the cleanliness, recovery, and

operational standards throughout the store.

- Serve as Manager-On-Duty and maintains a high level of visibility on

the sales floor to maintain service levels throughout the store and

ensure completion of daily tasks collaboration with store leaders and

other Team Members.

SEARS HOLDINGS CORPORATION Christiansburg, VA

Sales Associate Head Cashier May 2012 - Jan. 2013

- Maintain knowledge of products to assist and educate customers on

options available; provide customer assistance; and deliver a positive

customer shopping experience.

- Reconcile cash with receipts at the end of each shift and make sure

that any discrepancies are managed immediately. Resolve employee

conflicts and ensure that any customer complaints are handled

immediately.

SEARS HOLDINGS CORPORATION Orlando, FL

Service Routing Manager Jan 2006 - May 2011

- Manage technician routes and conflicts as they occur.

- Review State Of Service / Response Time and respond as needed.

- Communicate effectively with internal and external customers to ensure

that business partners are aware of customer service issues and are

participating in corrective action plans when necessary.

- Implement, direct, adhere to and ensure compliance with all applicable

laws, regulations, and company policies, values and code of conduct.

- Provide strong process-orientated leadership for routing center teams.

- Supervise, educate and coach all associates under direct supervision

and provide cooperative support to other route Managers in developing

their teams.

AT&T WIRELESS / CINGULAR WIRELESS Orlando, Fl

Accounts Receivables Manager / Escalation Supervisor Sept 1994 - May

2006

- Promoted to Team Manager; promoted to Mosaix Systems Administrator;

promoted to Lead Representative.

- Monitored, tracked employee attendance, and work performance.

- Handled, resolved customer's issues and provided excellent customer

service.

- Trained employees on new policy and procedural changes.

- Monitored outbound representatives to ensure statistical requirements

were being achieved.

-

- Handled inbound and outbound collection calls. Advanced to a

specialist position responsible for the collections for accounts that

were more than 90 days delinquent.

- Repeatedly won Circle of Excellence and Spirit of Excellence awards.

EDUCATION: University of Phoenix Orlando, FL

Business Information Systems

Southern College Orlando, FL

AB Business & Accounting

CERTIFICATIONS: Influencer Training

Situational Leadership

Franklin Convey (Organizational Awareness)

REFERENCES and SALARY HISTORY: Available on Request

SALARY HISTORY: Available on Request

AVAILABILITY: Immediate

Contact this candidate