Customer Service Manager
Resume:
NANCY A. CREWSE
Professional Profile and Career Objective
I am seeking a position where I can use my comprehensive management
knowledge and expertise as well as interpersonal skills to enhance the
company I work for. Although relatively new to the property management
industry, I take great pride in my work and my ability to work within an
existing system. It is my goal every day to give outstanding customer
service. I am passionate about building new relationships and pursuing the
challenges that come with working in a fast paced and diverse environment.
I am dedicated, hardworking, and an expert in creative problem solving. I
am certain I would be an asset to your company. My professional skills
include, but are not necessarily limited to the following:
Sales and Negotiation Motivate and Develop Team Members
Inspire Others to Achieve Superior Results Detailed Orientated
Business Development & Marketing Superior Customer Service
ADA / Fair-Housing Compliance Advanced Computer Skills
Ability to Multitask Conflict Management and Resolution
Work Experience
NEWBURY COMPANIES / DBA The Pines at Tuttle Crossing Dublin, OH
Asst. Manager & Leasing Consultant Apr. 2014 - Present
(Promoted to Property Manager 11/20/14)
- After the sudden departure of the previous manager, I took over all
Property Management responsibilities of the Pines at Tuttle Crossing
Apartments, a 614 unit property consisting of three phases, including
134 new construction acceptance and 480 existing units which are 15 +
years old.
- Responsible for attracting residents by creatively advertising
vacancies, obtaining referrals from current residents, explaining
advantages of property location and services, showing units as
required, and making a "one-on-one" connection with future residents in
order to gain their confidence and trust.
- Accountable for meeting company financial objectives by collecting rent
on time, prompt processing of account receivables, negotiating vendor
discounts when available, forecasting budget requirements, forecasting
long term expenditures, analyzing budget variances monthly, and
initiating corrective actions where applicable.
- Responsible for enhancing our physical and economic occupancy.
- Responsible for maintaining property and resident relations by
investigating and resolving resident complaints quickly.
- Responsible for enforcement of the corporate rules of occupancy,
inspect vacant units and completing repairs promptly so unit down time
is minimized.
- Responsible for eradicating rent delinquencies for past and present
residents. Strong collection ability with a 97.5% on-time monthly rent
collection average.
- Charged with contracting with third-party Subcontractors and property
services such as lawn and garden maintenance, roofing, etc and
supervising repairs.
- Prepare reports by collecting, analyzing, and summarizing data and
trends.
- Accomplish corporate goals by accepting ownership of them and ensuring
each team member does as well.
JO-ANN STORES, INC. Christiansburg, VA
Sales Associate, Head Cashier, and Key Holder Oct. 2012 - Dec. 2013
- Respond with a sense of urgency and respect to ensure friendly and
helpful service for every customer.
- Process customer transactions throughout the store such as at cash
registers, cutting counters, and/or custom business areas.
- Take pride in the store by maintaining the cleanliness, recovery, and
operational standards throughout the store.
- Serve as Manager-On-Duty and maintains a high level of visibility on
the sales floor to maintain service levels throughout the store and
ensure completion of daily tasks collaboration with store leaders and
other Team Members.
SEARS HOLDINGS CORPORATION Christiansburg, VA
Sales Associate Head Cashier May 2012 - Jan. 2013
- Maintain knowledge of products to assist and educate customers on
options available; provide customer assistance; and deliver a positive
customer shopping experience.
- Reconcile cash with receipts at the end of each shift and make sure
that any discrepancies are managed immediately. Resolve employee
conflicts and ensure that any customer complaints are handled
immediately.
SEARS HOLDINGS CORPORATION Orlando, FL
Service Routing Manager Jan 2006 - May 2011
- Manage technician routes and conflicts as they occur.
- Review State Of Service / Response Time and respond as needed.
- Communicate effectively with internal and external customers to ensure
that business partners are aware of customer service issues and are
participating in corrective action plans when necessary.
- Implement, direct, adhere to and ensure compliance with all applicable
laws, regulations, and company policies, values and code of conduct.
- Provide strong process-orientated leadership for routing center teams.
- Supervise, educate and coach all associates under direct supervision
and provide cooperative support to other route Managers in developing
their teams.
AT&T WIRELESS / CINGULAR WIRELESS Orlando, Fl
Accounts Receivables Manager / Escalation Supervisor Sept 1994 - May
2006
- Promoted to Team Manager; promoted to Mosaix Systems Administrator;
promoted to Lead Representative.
- Monitored, tracked employee attendance, and work performance.
- Handled, resolved customer's issues and provided excellent customer
service.
- Trained employees on new policy and procedural changes.
- Monitored outbound representatives to ensure statistical requirements
were being achieved.
-
- Handled inbound and outbound collection calls. Advanced to a
specialist position responsible for the collections for accounts that
were more than 90 days delinquent.
- Repeatedly won Circle of Excellence and Spirit of Excellence awards.
EDUCATION: University of Phoenix Orlando, FL
Business Information Systems
Southern College Orlando, FL
AB Business & Accounting
CERTIFICATIONS: Influencer Training
Situational Leadership
Franklin Convey (Organizational Awareness)
REFERENCES and SALARY HISTORY: Available on Request
SALARY HISTORY: Available on Request
AVAILABILITY: Immediate
Contact this candidate