Customer Service Management
Resume:
Amanda Morgan
801-***-****~ ******.*********@*****.***
Sandy, UT 84092
! & MANAGEMENT EXPERIENCE
WORK
HR Intern
Fanzz Corporate Office, Salt Lake City, UT October 2014- Present
• Assisted the HR and Payroll managers in completing daily tasks
• Ran background screenings, E-verify’s and conducted initial phone interviews with candidates
• Entered in new hire paperwork, as well as conducting new hire orientations
• Communicated and sent daily emails to store managers and other corporate employees
• Organizes and filed classified information for all Fanzz employees
!
Premium Services Event Management Coordinator March 2014- December 2014
Real Salt Lake Soccer Organization, Salt Lake City, UT
• Coordinated the intern staff during game day events and matches
• Provided supervision and monitoring of specific areas of the stadium during matches and events
• Communicated with Real Salt Lake soccer fans and provided customer service throughout the match
! Agent/Assistant Property Manager
Leasing
Cowboy Properties, Salt Lake City, UT August 2014- Present
• Assisted the property manager in the daily tasks of running the apartment community
• Answered phones, interacted with current and future residents
• Resolved conflicts and problems on the property
!
Premium Services Event Management Intern March 2013-December 2013
Real Salt Lake Soccer Organization, Salt Lake City, UT
• Provided hospitality and service to VIPs, suite holders, club members and fans
• Directed traffic, interacted with fans, and provided customer service before, during and after the game
! and Communication Intern
Writing May 2013- December 2013
Utah State University Cooperative Extension, Logan UT
• Researched, designed and wrote surveys and other writing materials
• Compiled, analyzed and interpreted data for ongoing research projects
• Cold contacted several local food business in the state of Utah
!
LEADERSHIP & SERVICE
Executive Council Member, Treasurer, Peer Team Leader September 2012- January 2014
Kappa Delta Sorority, Utah State University
• Balanced a 40,000 budget for a full calendar year
• Coordinated with sorority members concerning monthly bills, and payments
• Mentored the new incoming members of the sorority, offering advice, leadership and support
• Advertised and wrote press releases for upcoming Kappa Delta community service events
!
Community Service Volunteer September 2012- April 2014
Utah State University, Logan UT
• Participated in fundraising over $3,000 for the national philanthropy Prevent Child Abuse America
• Contacted local business for sponsorship and participation in a national philanthropic event
• Mentored the Girl Scouts of the USA in Cache County, through confidence workshops
!
ADDITIONAL EXPERIENCE
High School Basketball Coach, Basketball Camp Coordinator September 2008- July 2010
Juan Diego Catholic High School, Draper UT
• Coached and trained a team of 22 girls in the fundamentals of basketball
• Communicated and worked to create a functional team dynamic
• Operated the Juan Diego Summer basketball camp for two years providing instruction and training
!
College Athletics
Women’s Basketball, Southern Virginia University August 2010- May 2011
• Varsity Starter
• Member of the 2010-2011 team that qualified for the National Championship Tournament
Track and Field, Utah Valley University August 2008- May 2009
• Great West Athletic Conference, Top 10 in the Weight Throw
!
EDUCATION
BS, Journalism and Corporate Communications, Public Relations Emphasis
Minor: Multimedia
Utah State University, Logan UT
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