Office Manager. Apply for Data Entry
Resume:
LINDA Mcclellan
Cameron Park, CA ***** 530-***-**** ************@*********.***
OFFICE MANAGER
Personable and reliable Office Manager with more than 15 years of experience leading office teams to ensure
effective scheduling, administrative support, and organization. Effective communicator focused on customer
satisfaction through individualized service. Diligent professional with demonstrated history of analyzing
operations and making recommendations for improvement to productivity and efficiency.
AREAS OF EXPERTISE
Appointment Scheduling ● Calendar and Database Maintenance ● Customer Service ● Feedback Data
Communications ● MS Office and QuickBooks ● Office Equipment ● Clerical and Administrative Support
PROFESSIONAL EXPERIENCE
SQUEAKY CLEAN WINDOW CLEANING, 2003-2013
Office Manager
Managed appointment schedules for 12 window cleaning technicians and communicated each day’s
schedule to the technician with 24 hours’ notice.
Coordinated service appointments for window, duct, gutter, and dryer vent cleaning and maintained
database with client feedback after appointments.
Reviewed clients’ needs and provided estimates for service costs.
Established and maintained relationships with customers and ensured that they felt supported and
respected by all staff.
Performed follow-up calls to ensure clients were satisfied about appointments and to review technicians’
workmanship quality.
Processed order receipts in QuickBooks to ensure prompt payment to technicians.
Key Accomplishment:
Maintained client satisfaction rate of 97% throughout tenure.
Previous positions include Salon Manager (Scheduling and Sales) for Montana Streets Hair Salon and Spa,
as well as Sales Associate (Listing and Buyer’s Agent roles) for Century 21 – Dawson & Associates.
VOLUNTEER EXPERIENCE
Children’s Evangelist Fellowship Leader, Church of the Foothills, Cameron Park, CA, 2010-Present
Sunday School Teacher, Church of the Foothills, Cameron Park, CA, 2007-Present
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