Customer Service Representative

ROBERT ERNEST LYSEN, JR.

***** ******** **.

Chester Virginia 23831

804-***-**** (Cell)

804-***-**** (Home)

********@*****.***

OBJECTIVE

To obtain a position that will allow me to utilize my skills and experience and which will also give me an

opportunity to continue to strive for my goal of increased responsibilities and possible future advancement.

PROFESSIONAL EXPERIENCE

ABM Industries July 2014 – Aug 2014

(I moved to New Mexico for 3 months and am now back in Virginia.)

Colonial Heights, Virginia

Maintenance/Janitorial

I cleaned and maintained the Sabra Dipping Company. Performed general housekeeping and maintenance

duties.

ALLIANZ GLOBAL ASSISTANCE Aug 2011 – Oct 2013

Richmond, Virginia

Travel Insurance Service Associate

I answered and resolved all customer calls concerning Travel, Hotel, Vehicle Rental and event policy benefits.

I also created new policies for customers and also processed claims for customer claims. I was a remote agent

and worked from home and at the office.

T-MOBILE WORLDWIDE Jan 2010 – Aug 2011

Richmond, Virginia

Customer Care Representative

I resolved all customer concerns like fitting the customers with the necessary Rate Plans to fit their needs and

all billing issues as well as troubleshooting all cell phone issues.

UPS FREIGHT Oct 2007 – Jan 2010

Richmond, Virginia

International/Government Customer Service Representative

I entered freight Pick up orders, enter rate quotes, track freight shipments, process bill corrections for

International and Government customers and all other duties associated with the less than truckload and

truckload Freight trucking Industry over the phone. I used all programs already listed below.

VENTURI STAFFING Apr. 2007 – Oct 2007

For UPS Freight

Richmond, Virginia

Customer Service Representative

Same as above for Domestic UPS Freight customers.

DANAHER POWER SOLUTIONS Feb. 2007 -Apr 2007

For AeroTek Staffing

Richmond, Virginia

Assembly Line Trainer

I supervised 8 employees on an assembly line which produced Digital Switching Devices for backup inward

bound power sources for major companies.

QUBICAAMF WORLDWIDE, LLC. Sep. 1996 – Feb. 2007

Mechanicsville, Virginia

Qubica Scoring Technical Support Specialist Sep. 200 - Mar. 2004; Mar. 2004 - Feb. 2007

I log incoming trouble calls from bowling centers around the world. I troubleshoot all Automatic Scoring and

Control System malfunctions. I used Microsoft 1998-XP, Outlook, Excel, Internet Explorer, JD Edwards and

Applix programs to provide resolutions to allow customers to maintain immediate full and complete bowling

center operations. I am also in charge of Qubica part and equipment identification and warranty part order

processing for all Technical Support Technicians.

Customer Service Representative Mar. 2004 - Mar.

2005

I entered customer part orders over the phone and was responsible for three of the biggest bowling equipment

distributors in the industry. In all my positions I used the Applix, J.D. Edwards, and many other Microsoft

software applications for placing customer orders, returns, credit & collections.

Senior Electronics Technician Sep. 1996 - Sep. 2001

I tested, troubleshot and repaired CPU's. I loaded software onto hard drives of repaired CPU’s and performed

final tests. I also tested, troubleshot and repaired various television monitors and circuit boards.

“A” APPLIANCE REPAIR Jun. 1996 - Sep. 1996

Mechanicsville, Virginia

Service Technician

I tested, troubleshot and repaired home appliances of all kinds on the bench and in the field.

Independent Cable TV Installer Jan. 1996 - Jun. 1996

Virginia

Installer/Service Technician

I tested, troubleshot and installed cable TV lines at customer homes.

CHIPPENHAM SQUARE APARTMENTS Jul. 1995 - Jan. 1996

Richmond, Virginia

Maintenance Assistant

I prepared apartments for new resident occupancy which included the repair of all systems in apartment units

including electrical, mechanical, plumbing and construction work.

TAD SERVICES Jan. 1995 - Jul. 1995

Towson, Maryland

Electronic Technician

I tested, troubleshot and repaired various types of manufactured printed circuit boards.

Various part time positions while attending full time Trade School. Apr. 1992 - Jan. 1995

SULLIVAN GRAPHICS Apr. 1990 - Apr. 1992

Belcamp, Maryland

Production Worker

I stacked paper bundles on pallets. I was also a Roll man, running a continuous paper web for production of

color insert to newspapers. At times, I was also utilized as a Second Pressman in charge of full operation of a

printing press.

TERO TEK, INC. 1989 - 1990

Aberdeen Proving Ground, Maryland

Electronic Technician/New Military Vehicle Test Driver

I repaired electronic ballistic equipment and drove prototype military vehicles, making test-drives and

collecting test data for use in the perfection and completion of the vehicles to required standards.

HARFORD MEMORIAL HOSPITAL 1988 - 1989

Havre De Grace, Maryland

Maintenance Assistant

I did maintenance and repair of all electronic and mechanical hospital equipment.

MILITARY SERVICE

UNITED STATES ARMY 1983 - 1988

I served in various locations in the United States and in Europe.

I was a Fire Control Systems Repairer performing all levels of maintenance and repair of electronic and

electrical components and systems of Military tactical vehicles such as the M60A2 and M1 Abrams tanks, to

include Laser Range Finders, Ballistic computers, Tank Thermal Sights and numerous associated peripherals.

EDUCATION

ARUNDEL INSTITUTE OF TECHNOLOGY 1992 - 1995

Baltimore, Maryland

Diploma in Communications and Computer Electronics, concentrating in computer and communications

repair technology.

RISING SUN HIGH SCHOOL 1982 - 1984

Rising Sun, Maryland

Diploma in Academic Studies completing all requirements for graduation in accordance with the State of

Maryland.

Work and Personal References are available upon request.

Contact this candidate