Customer Service Sales
Resume:
Otis R. Buckhanan
Brunswick GA. 31523
*************@***.***
Objective: An interesting position with a growing company
Experience: Delta Life Insurance Brunswick GA. 31520
Insurance Agent 03/2012 to Present
< Evaluate customer insurance needs.
< Write up customer insurance quota.
? Was instrumental in customer service.
? Write out insurance policy for new customers.
? Reinstate out of insurance policy.
? Collect monthly insurance premium.
? Write weekly reminded letters for premium due.
? Do end of the week collections and sales figure.
? Structured and maintained a clean environment.
? Restructured and improved customers relation.
< Responsible for customer satisfaction.
Bridgestone/Firestone Brunswick, GA 31520
Sales Manager
1990 to 2010
? Trained and managed nine people in auto repair and
achieved significant improvements in their productivity.
< Executed daily operations of store sales and profit
work activities of subordinates and staff relating to
employment, compensation, labor relations, and employee
relations.
? Trained management and technicians in customer service
? Analyzed training needs to design employee development,
health and safety programs.
? Maintained records and compiled statistical reports
concerning personnel-related data such as hires, transfers,
performance appraisals, and absenteeism rates.
? Supervised nine employees, scheduled work hours, resolved
conflicts, and determined salaries.
? Planned, organized, directed, controlled and coordinated
the personnel, training, and labor relations activities of
an organization.
? Sold automotive parts and service to the general public
< Planned and conducted new employee orientation to foster
positive attitude toward organizational objectives.
? Investigated and reported on store accidents for insurance
carriers.
? Administered compensation, benefits and performance
management systems, and safety and recreation programs.
? Identified staff vacancies and recruited, interviewed and
selected applicants.
? Purchased supply maintaining effective inventory control.
Chess King Macon, GA
Store Manager 1986 to 1990
< Served as a handling link between management and employees
by questions, interpreted and administered contracts and
helped resolve work-related problems.
? Was instrumental in customer service.
? Prepared and followed budgets for personnel operations.
< Executed daily operations of store sales and profit.
? Supervised and managed sales people for a retail firm.
? Supervised nine employees, scheduled work hours, resolved
conflicts, and determined salaries.
? Successfully handled operation of retail sale
establishment
? Structured and maintained a clean environment
? Prepared and processed more than four work schedule each
month.
Baker Shoe Columbia, Sc
Assistant Store Manager 1984 to 1986
? Was instrumental in customer service.
? Prepared and followed budgets for personnel operations.
< Executed daily operations of store sales and profit.
? Analyzed training needs to design employee development,
health and safety programs.
? Successfully handled operation of retail sale
establishment
? Structured and maintained a clean environment
? Restructured and improved customers relations.
< Identified staff vacancies and recruited, interviewed and
selected applicants.
? Purchased and maintained store supplies.
? Prepared and presented store at safety meetings.
? Performed difficult staffing duties, including dealing
with understaffing, refereeing disputes, firing employees,
and administering disciplinary procedures.
Education: Yazoo City High School Yazoo City MS
1979
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