Otis R. Buckhanan

*** ****** *****

Brunswick GA. 31523

912-***-****

acg4kz@r.postjobfree.com

Objective: An interesting position with a growing company

Experience: Delta Life Insurance Brunswick GA. 31520

Insurance Agent 03/2012 to Present

< Evaluate customer insurance needs.

< Write up customer insurance quota.

? Was instrumental in customer service.

? Write out insurance policy for new customers.

? Reinstate out of insurance policy.

? Collect monthly insurance premium.

? Write weekly reminded letters for premium due.

? Do end of the week collections and sales figure.

? Structured and maintained a clean environment.

? Restructured and improved customers relation.

< Responsible for customer satisfaction.

Bridgestone/Firestone Brunswick, GA 31520

Sales Manager

1990 to 2010

? Trained and managed nine people in auto repair and

achieved significant improvements in their productivity.

< Executed daily operations of store sales and profit

work activities of subordinates and staff relating to

employment, compensation, labor relations, and employee

relations.

? Trained management and technicians in customer service

? Analyzed training needs to design employee development,

health and safety programs.

? Maintained records and compiled statistical reports

concerning personnel-related data such as hires, transfers,

performance appraisals, and absenteeism rates.

? Supervised nine employees, scheduled work hours, resolved

conflicts, and determined salaries.

? Planned, organized, directed, controlled and coordinated

the personnel, training, and labor relations activities of

an organization.

? Sold automotive parts and service to the general public

< Planned and conducted new employee orientation to foster

positive attitude toward organizational objectives.

? Investigated and reported on store accidents for insurance

carriers.

? Administered compensation, benefits and performance

management systems, and safety and recreation programs.

? Identified staff vacancies and recruited, interviewed and

selected applicants.

? Purchased supply maintaining effective inventory control.

Chess King Macon, GA

Store Manager 1986 to 1990

< Served as a handling link between management and employees

by questions, interpreted and administered contracts and

helped resolve work-related problems.

? Was instrumental in customer service.

? Prepared and followed budgets for personnel operations.

< Executed daily operations of store sales and profit.

? Supervised and managed sales people for a retail firm.

? Supervised nine employees, scheduled work hours, resolved

conflicts, and determined salaries.

? Successfully handled operation of retail sale

establishment

? Structured and maintained a clean environment

? Prepared and processed more than four work schedule each

month.

Baker Shoe Columbia, Sc

Assistant Store Manager 1984 to 1986

? Was instrumental in customer service.

? Prepared and followed budgets for personnel operations.

< Executed daily operations of store sales and profit.

? Analyzed training needs to design employee development,

health and safety programs.

? Successfully handled operation of retail sale

establishment

? Structured and maintained a clean environment

? Restructured and improved customers relations.

< Identified staff vacancies and recruited, interviewed and

selected applicants.

? Purchased and maintained store supplies.

? Prepared and presented store at safety meetings.

? Performed difficult staffing duties, including dealing

with understaffing, refereeing disputes, firing employees,

and administering disciplinary procedures.

Education: Yazoo City High School Yazoo City MS

1979

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