Customer Service Data Entry
Resume:
Christina A. Swangler
Panama City, Florida 32401
(C) 813-***-****
*.************@*****.***
Objective: To utilize my 35 plus years of Customer Relations, Medical and HR / Benefits background
within a quality driven, compassionate organization.
Experience:
Robins and Morton Corporate Office- Construction and Engineering Firm- Human Resources Assistant
Birmingham Alabama, October 2012 – November 2014
Responsibilities include performing a wide variety of complex and confidential administrative duties as
well as duties that require considerable initiative, tact, maturity and independent judgment.
Performs customer service functions by answering new or existing employee requests and questions
regarding their benefits
Processes benefit enrollments for new employees in ESS (Employee Self Service)
Prepare and send Electronically New Hire, Termination reports weekly for processing.
Scanning and uploading Employee documents into their HRMS file
Assists HR Director or Director of Employee Benefits with various research projects and special projects
Process weekly Accruals for Time off Requests thru Sage HRMS
Make changes to Employee records in Sage HRMS
Prepare New Hire Packets for HR Department
Update Fidelity Participant data as needed
Send out Benefit Guides to Employees following 60 days of employment and Summary Plan Descriptions
monthly based on enrollment (E-Docs or Hard Copy)
DME Services- Durable Medical Equipment, Specialty Mobility Equipment Birmingham, AL
Customer Service November 2011- August 2012
Managed Front Desk, Answered incoming calls and faxes from physicians’ offices
Dealt with Walk-in Clients regarding DME needs
Took payments cash/ credit card/checks
Contacted insurance companies for Insurance verification of benefits for Clients regarding DME services
Sent Collection letters
Health Plan Holding aka Healthplan Services, Tampa, FL
Customer Care Associate Billing and Enrollment (Humana One) October 2010- May 2011
Takes incoming calls (Call Center) regarding Billing and Enrollment issues from members, agents
Explain billing procedures, ran quotes
Listened well and handle members and agents that are extremely frustrated or upset
Follow HIPAA guidelines and protocol
Polu Kai Services, LLC, Tampa, FL (transfer of employer, all became employees of PKS )
H.R. Dept Representative/Admin Assistant / November 2008 to November 2009
Recruited new hires, maintained all employee files, handled and explained all the employee benefits for
existing employees and new employees, enrolled and made changes as needed online
Worked closely with temporary employment agencies to handle temporary employees
Worked closely with managers in maintaining changes made to employees .i.e. pay rate changes,
warnings terminations etc
Handled the scheduling of the new hire / annual employee physicals, new hire /random drug screens
Made travel arrangements for staff
Updated the employee handbook/manuals as needed
Worked closely with the V.P of Accounting and Finance on the both business’s insurance i.e.
GL/Property/Auto/Workers Comp
Contacted companies based on the Contract award to solicit invitations to bid
E-Verified employees thru Homeland Security
Answered telephones and sorted mail as needed,
Data entry
Maintained Office/Property for JJSA as described below
J.J. Sosa & Associates, Inc, Tampa, FL
Office/Property Manager and HR Representative June 2006 thru Nov 2008
Liaison for owner with Outside Vendors/ Tenants in the building
Handled any situation that came up regarding the tenant and their offices
Invoiced tenants monthly, took care of the company licenses, made sure we were current and up to date as
well as the GL/Property/Auto/Workers Comp
Made travel arrangements for staff
Recruited new hires, maintained all employee files, handled and explained all the employee benefits for
existing employees and new employees, enrolled and made changes as needed online
Answered telephones and sorted mail as needed, data entry
Pierce & Associates, Tampa, FL
Client Service Representative April 2002 to June 2006
Customer Service
Maintained and managed employee benefits for assigned accounts
Analyze, interpret, explain, and finalize member’s questions in relationship to their insurance policies
Participated in Employers enrollment meetings
Answered Telephones and sorted mail as needed, data entry
NCO Financial, Tampa, FL
Customer Service Representative October 2000 -April 2002
Insurance follow up and billing claims (Medical) collections for assigned hospitals
Contacted all major medical insurances to retrieve information to be able to resubmit to the client the
information needed to complete the claims for payment
United Health Care of Utah, Salt Lake City, UT
Member Service Representative February 1996 - July 1996
Customer Service
Member service inquires via call center que
Analyze, interpret, explain, and finalize member’s questions in relationship to their insurance policies
Data entry
Jordan Valley Family Health, West Jordan, UT
Front Desk Receptionist/Customer Service December 1994 - February 1996
Customer service (first contact with patients in physicians’ office)
Patient file maintenance, organization, and follow-up
Patient check-in, check-out
Scheduling patient appointments
Data entry
New Albany/Floyd County Consolidated School Corp, New Albany, IN
Part time aide March 1993 - February 1994
Grading and assisting student with their class work and studies
Pulmonary and Internal Medicine Office, Pembroke Pines, FL
Front Desk Receptionist/Customer Service February 1992 - November 1992
Customer service (first contact with patients in physicians’ office)
Answering and routing incoming calls
Scheduling appointments for office and hospital
Customer service and initial contact with patients
Patient file maintenance, organization, and follow-up
Memorial Hospital, Hollywood, FL
Nursing Assistant/Endoscopy Suite Unit Coordinator December 1975 - February 1992
Scheduling and admitting patients, in or outpatient, direct patient care, explaining procedures, listen to
their concerns, answer questions
Inventory, ordering and maintenance of supplies, handling of specimens. Cleaning of endoscopic
instruments, data entry, updating patient procedure log book daily
Daily contact with Drs. offices, answering telephones, Data Entry
References Available Upon Request
Contact this candidate