Customer Service Sales

** ******* *****, *******, ** 14220716-***-****(**********@*****.***

Michelle Borrello

Objective

To obtain and maintain an office/administrative position in a career

setting

Experience

Oct. 2012-Sept. DeSpirt Mosaic & Marble Co., Inc. Buffalo, NY

2014

Project Coordinator

Human Resources-Filed unemployment claims, workers compensation

claims, OSHA Reports, assured OSHA Cards were kept on file both in

house and for General Contractors, created and maintained New Employee

files, prepared certified payroll for accountant and certified payroll

reports for General Contractors-including any EEO or MWBE reports,

payroll for temp. personnel

Secretary-received and prepared UPS and Fed Ex shipments, prepared

coffee, all aspects of mailing-including the assurance that the postal

machine was current and postage was full, ordered office supplies,

maintained office equipment-copy machines and fax machines, ordered

business cards and stationary, filed gas receipts, assured packing

slips were attached to invoices, managed the EZ Pass account, managed

Sunoco and Mobile gas cards, allocated American Express charges,

managed all IT-I was point of contact for IT personnel, assisted with

the renewal process for all insurances, reserved hotel rooms for

out-of-town projects for field workers, assisted with the organization

of holiday functions, prepared checks and cover letters for the

DeSpirt Foundation and other donations as the Executive V.P.'s found

fit, also prepared misc. documents and letters as needed by

Executives.

Project Coordinator-review potential bids as received-knowledge of

union requirements, LEED requirements, MWBE and EEO requirements and

whether Prime or Sub bid are necessary; organized bid calendar,

allocated desired bids to estimators, vendor contact for price quotes

as well as order and returns, weekly/bi-weekly meeting with

estimators, order blueprints from reprocrafts and

architects/engineers, prepared bid paperwork when needed to include

prequalification forms, reviewed received contracts and prepared for

execution by Executive V.P.'s, ordered Certificates of Insurance, Bid

Bonds, Payment and Performance Bonds, assured all OSHA, LEED, MWBE and

Safety Manuals are submitted to GC upon receipt of contract, logged in

purchase order book, order NYS Dispensation when required, submittal

of product data and physical samples of materials to be used on

projects, also to include shop drawings when required. Upon completion

of a project I assisted in close-out documents to include warranty

letters, substantial completion letters, attic stock transmittals,

completion waivers for payment, O&M Manuals.

Oct. 2009-Feb. Buffalo Granite & Marble Tonawanda, NY

2010

Sales Associate

Secretarial-Greeted customers, answered multi-line phone,

Sales-Assisted customers in selecting offered products; explained pros

and cons of each, prepared quotations, contracts, capital improvement

forms, deposit letters; received payments for products, prepared

receipts, maintained quote and sales log; maintained correspondence

with vendors; prepared layout/plans for production

March 2008-Oct. UDMC West Seneca, NY

2008

Accounting Clerk/Receptionist

Receptionist-Basic filing, answering multi-line phone, mailing, misc.

jobs as needed

Accounting Clerk-Accounts Payable/Receivable to include calling on

aged receivable, posting stock and drop-ship payables, preparing month

end statements for customers, performed the daily banking directive,

reviewed purchase order confirmations, processed expense reports,

prepared the bank reconciliation, cross referenced credit card

statements to receipts for accuracy, prepared daily sales reports for

the outside salesmen, prepared Trade Reference Forms, maintained quote

log for accuracy, maintained Monthly Inside Sales Report, prepared

Collection Folders for accounts going into collections,

Customer Service-prepared formal quotes

July 2004-Feb. Wendt Tonawanda, NY

2005 Corporation

Assistant to V.P./Sales Manager

Assistant-Answered multi-line phone system, maintained break area;

performed data entry for Purchasing, Accounting and Sales Departments;

prepared brochures, informational booklets, and product media for

clients and potential customers; prepared quotes and work orders for

customers; prepared monthly updates on Sales Representatives for Sales

Manager; supplied Sales Representatives with travel arrangements for

business meetings, conventions and events of the like; arranged for

all product information, Sales Representatives, etc. to arrive

promptly to conventions;

Accounting-prepared time cards on a weekly basis for various

departments, responsible to assure daily bank deposits were made at

company bank, reviewed and prepared expense reports for payment

August 2002-May 2005 Shell Fab & Design, Inc.,

West Seneca, NY

Account Manager

Managed Custom Laminate Department, which included handling all

correspondence and maintaining files specific to that

department-logging in purchase order book, scheduling field measures

and installations, ordering materials, communicating deadlines to the

production manager, and preparing weekly production sheets. Handled

customer service inquires, filed all correspondence, continuous

contact with builders, kitchen dealers, vendors and customers.

Accounting-invoiced all customer orders, cross referenced all payables

against confirmation orders for accuracy and resolved any disputes,

prepared weekly payroll for accountant, developed a database to record

employee information-vacation time, days missed, start date, hourly

rate, anything specific to that employee. Also assisted in the

development of an on-site inventory system. Responsible for all

aspects of petty cash, ordered office supplies.

Education

Completed 04/2009 Houghton College West Seneca, NY

B.S. in Business Management

Completed 12/2002 Empire State

College Buffalo, NY

A.S. in Business Administration

Special Skill and Training

Microsoft Office-Word, Excel, Power Point, Access, Publisher;

Acruprint Payroll Systems, Navision, Zeta-Fax, QuickBooks 2007,

Starbuilder-Construction Accounting Software

Reference

Upon Request

Contact this candidate