Customer Service Sales Management, Operations Management

Michael A Morales

Objective To provide excellent customer service and professional management leadership at

all times.

Employment

June 2013-June 2014

Boxsmart

Operations / Warehouse Manager

In Charge of Inbound Operations Department including

Warehouse personnel.

Provided daily leadership to personnel on all inbound accounts to

be separated and sorted and ready for outbound operations.

Operated forklift on a daily basis to offload, organize and prepare

work by individual account loads.

Plan work schedules and assign duties to maintain adequate staff

for effective performance of activities and response to fluctuating

workloads. Provide excellent customer service and maintain good

customer relations with all customer accounts.

Supervised 15-20 employees

August 2012-June 2013

Global E Recyclers

Sales / Warehouse Manager

In Charge of E-Waste Sales Department including Warehouse

personnel. Bring in new business on a daily basis. Provide

necessary information and leadership to sales personnel. Evaluate

employees' job performance and conformance to regulations and

recommend appropriate personnel action. Plan work schedules

and assign duties to maintain adequate staff for effective

performance of activities and response to fluctuating workloads.

Provide excellent customer service and maintain good customer

relations with all customer accounts.

• Supervised 4-6 employees

January 2012-August 2012

Recycle

Warehouse Manager

In Charge of E-Waste Sales Department including personnel. Bring in new

business on a daily basis. Implement corporate or departmental policies,

procedures, and service standards in conjunction with management. Check

specifications of materials loaded or unloaded against information contained in

work orders.

• Supervised 8-10 employees

June 2009- May 2011

Phenom Athletics

Sales Manager

In charge of all sales in and Internet orders. Customer service

calls and damage control of problems if they accrued. Maintained

good customer relations with all customer accounts.

January 2002- June 2009

Dietz International Public Adjusters- Glendale, Ca

Sales Manager

In charge of the sales department including personnel. Provided

necessary information and leadership to sales personal. Spoke too

and handled clients claims/files in person and or by phone. Hiring

and firing of sales dept. Damage control of problems if they

accrued. Maintained consistent sales as needed and expected every

month from sales personnel.

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• References available upon request.

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