Bilingual, experienced customer service Administrative Assistant
Resume:
IVELYSSE ROSA
P.O. BOX ***
CENTER HILL, FL *****
E-MAIL: **********@*****.***
OBJECTIVES
Participate in a school that provides instruction to English language learners and
bilingual students.
Provide a successful instructional approach to English language learners and
bilingual students in order to be part of the school’s academic achievements.
Serve as a communication resource for the school staff as well as limited English
speaking parents.
Deliver quality instruction to diverse learners, according to their learning profile and style.
Develop meaningful and wholesome lessons in which my students feel empowered by
owning knowledge. Serve a moderator and teacher, who guide students to become
independent learners, motivated to inquire, research and communicate with others.
Work as a team member in the organization that hires me, in order to be a key player in
helping that organization to achieve its mission and vision.
Work as a team with the administration, colleagues and support staff in order to provide a
safe and thriving working environment.
QUALIFICATIONS
Nine years of experience working with non-English proficient students and
bilingual students in the education field. This experience has given me the
opportunity to learn about the different Hispanic cultures and the appropriate
instructional approach for each one of them. Also, it has equipped me with the
knowledge to work successfully with parents and families of different cultural
backgrounds in order to meet academic expectations.
Six years working as an entrepreneur coordinating the logistics behind the
commercial freight industry, which gave me the knowledge and the experience to
understand how important is to keep track of important documentation in order
to be in compliance with the state’s rules. Two years of experience in customer
service in the hospitality industry, which gave me the experience necessary to
understand how vital and important it is for a business to maintain good business
relationships with clients, providers and staff. Also, four years of experience in
the medical field, specifically cardiology. This experience helped me to develop
character traits of a leader. It also helped me understand the importance of
having empathy with our patients and how vital it is to be an effective
communicator and to work as a team in order to be an idoneous help for our
medical staff.
EDUCATION
1986 High school diploma
Academia Santa Monica
Santurce, Puerto Rico
1986-1991 Bachelor Degree
Business Administration
University of Sacred Heart
San Juan, Puerto Rico
2007-2013 Teacher Certification Program
Elementary Education (K-6), World Languages (Spanish K-12)
Lake-Sumter Community College
Leesburg/Sumterville, Florida
PROFESSIONAL EXPERIENCE
2005-Present (Education)
Company: Sumter County School Board
Bushnell Elementary School,
218 W. Flannery Ave., Bushnell, Florida 33513
Position: ELL (English Language Learners) Paraprofessional
Responsibilities:
Provide academic services to students who are not proficient in English.
Work in conjunction with the ELL teacher to develop appropriate instruction for
English language learners.
Serve as a liaison between the faculty, administration, and Hispanic parents who
are not proficient in English.
Serve as an interpreter during IEP, LEP, and PMP meetings as well as parent
conferences.
Transcribe all school related documentation and parent letters in Spanish.
1998-2002 (Customer Service)
COMPANY: Landscaping by Edrid,
728-1 Michigan Ct., Saint Cloud, Florida 34769
POSITION: Administrative Assistant
RESPONSIBILITIES:
Develop an accurate and efficient record keeping and filing system.
Create customer profiles in order to make service calls more efficient and
profitable.
To improve customer satisfaction, I designed service and maintenance schedules.
Coordinate estimate appointments, pricing, and marketing strategies.
1996-1998 (Hospitality Industry)
COMPANY: Westin Hotels and Resorts
2600 Cypress Run Rd., Lake Buena Vista, Florida 34748
POSITION: Front Desk Clerk/Owner Services
RESPONSIBILITIES: Book accurate reservations using computer software.
Inform guests about hotel amenities and services.
Arrange check-in and checkout procedures.
Communicate with Housekeeping to provide cleaning services in an efficient
manner.
June 1990-January 1994
Cardio Clinic, Inc
Front Desk Clerk/Transcriptionist/Customer Service
As a front desk clerk for a medical office, my duties included to schedule patient’s
appointments for office visits and inpatient/outpatient hospital procedures. I also
was responsible for making sure patients have all the lab work and pre-surgery
tests complete, verify insurance coverage and copays were up to date. In
addition, I was responsible to transcribe Echocardiograms, Stress Tests and Holter
Tests so the doctor can discuss results with his patients.
SKILLS
Fully bilingual. Speak, read and write Spanish and English.
Detail oriented
Able to work in a fast paced environment.
Excellent translation and interpretation skills.
Proficient in computer and instructional software as follows:
Microsoft PowerPoint, Words, Excel, Kidspiration, Inspiration,
Harcourt Math, Harcourt Reading, Accelerated Reader, Success
Maker, and Accelerated Math.
Excellent keyboarding skills. Able to type 80 to 90 wpm.
Excellent public relation skills.
Self motivating with a strong commitment to work with kids
who are non-English speakers.
Eager to participate in professional development.
References
Available upon request.
Contact this candidate