Customer Service Sales

Patrick Taylor Kennedy

**** ******* *****, ****** ***** 75033

Cell: 903-***-****

**********@***.***

Summary

My career path can be encapsulated by the notion that customer service and retention and an effective sales

process are the best indicators for a good business model. I graduated from Stephen F Austin

State University, in 2010. While there is no better teacher than experience, my degree did help me assimilate

slightly to what I was about to endure when making the transition to the job market. These experiences have

helped me become highly organized in sales and managing sales representatives with eight years in sales.

Innovative and attentive to details with outstanding follow-through, I have become a dedicated sales manager

who is a detail-oriented self-starter and congenial salesperson. With experience in inside sales and customer

service, I am well versed in the art of the sale and the psychology involved, which has lead me to develop into

a talented sales professional who effectively multi-tasks and balances customer needs with company demands.

Efficiently builds loyalty and long-term relationships with customers, while consistently reaching sales

targets.

These traits are essential to any sales representative, and when I train reps I invoke these characteristics

in them so that they replicate attributes necessary for personal and business wide success.

I believe with the right training and support structure I can excel in any sales position. All it takes is

some assimilation and to become accustomed to methods utilized by your company.

Highlights

Trained in business development Analytical problem solver

Brand awareness development Team leadership

Accomplished in relationship selling Adept at closing sales

Software proficient Sales management

Fluent in computer languages Proficient in reading scenarios

MS Office proficiency Can read and adapt to body language

Team building expert Can read and adapt to interjections

Goal-oriented Easily adaptable based on feedback

Self-sufficient

Detail-oriented

Exceptional time management

Education

2010

Stephen F Austin

Bachelor of Science: Business and Political Science

Nacogdoches, Texas, USA

2006

Mabank High School

High School Diploma: Basics

Mabank, Texas, USA

Experience

Nationwide Recovery Systems August 2014 to Present

Account Executive/ Hunter

Addision/Carrolton Texas

Cold calling and starting a book of clients

NRS is a premier debt recovery firm focused solely on improving the financial performance of our clients through

accounts receivable collection services. Our clients tell us we simply collect more money in less time.

Goodfellas September 2013 to August 2014

Head Trainer, Bartender Manager on Duty

Plano/ Frisco Texas

Lead server/ Bartender with duties of manager and running the restaurant

Complete day to day operations of food service and sales, with a compelling drive to customer service and

customer retention. Clientele association and proper advertising were crucial during incubation period of a new

restaurant. Competition was apparent at current locations, however we still expanded sales and customer

reviews were trending up.

All Communications Network (ACN) June 2013 to September 2013

Sales Manager and Team Leader

International

Cultivating sales force to generate massive residual accounts. Motivated and developed leaders and sales

representatives for outside sales.

Delta Improvements March 2013 to September 2013

Sales Manager

North Dallas/ Plano, Texas

Have excelled here.

Training future managers and sales representatives.

I want to utilize this experience and excel in a career path

Analyzed properties for damage due to weather for structural, aesthetic

and functional problems. Educated, informed and consulted the

consumer throughout the entire insurance and contractor process.

Trained and maintained sales persons with guided and supervised sales

approach.

Monitronics October 2010 to July 2011

Sales Representative and Preliminary Manager

New Braunfels, Texas

Sold security systems door to door.

Managed and sold 100 accounts over tenure

Managed and trained new sales representatives, many of who still work for the company. Utilizing door to

door knock skills to open up clients and close deals immediately on door step.

Left business because of shady management and not being funded on all my deals.

Cedar Isle June 2009 to December 2010

Bartender / Closing manager

Gun Barrel City, Texas

Helped fulfill customer orders, handle customer service, field problems and concerns of patrons, party

planning and execution, closing duties and handled high pressure situations like fights and robbery.

Left to expand myself and get out of the rural areas, moved to New Braunfels, Texas Spring 2010.

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