Human Resources Customer Service
Resume:
Stacy J. Spradling, PHR
Chesterfield, MO 63017
*********@*******.***
Linkedin: http://www.linkedin.com/pub/stacy-spradling-phr/8/b76/58
SUMMARY
• 8 Years BPO HR Senior Leadership Experience
• 16 years of HR experience, 12 years in a director/senior level position leading the Human Resources
function and staff in medium to large organizations with locations in domestic and international
locations
• Compensation and Payroll
• Benefits Administration, 401K, Health and Welfare, 5500, STD, LTD, Life
• Compliance Communication and Adherence to HCR Standards
• HRIS Configuration, Implementation, Administration and Vendor Management
• Employee Relations, EEO, ADA, NLRB, DOL, WARN, AAP
• Talent Acquisition, Retention, Organizational Development, Career Progression, Transition, Bench
Strength Development
CAREER EXPERIENCE
Implemented an applicant tracking system (ATS) iCIMS™ in 24 domestic locations in 6 months.
Integrated processes and formed HR Shared Services department that included automation of assessments,
new hire data entry into ADP®, WOTC process, I-9 through E-verify process, cost per hire, cost per source
and criminal background screenings as a part of the ATS and a fully automated system solution.
Worked for both publically traded and privately held companies supporting 50,000 to 4,000 employees and
from 1.4B to 121M in annual revenue.
Chaired the strategy committee assigned with developing a compensation and benefits strategy for
employees at all levels of the organization. Final output included a rich health and benefit package that was
supplemented by alternative benefits at a reduced cost by leveraging economies of scale (example
telemedicine).
Managed full human resources and payroll integration after the acquisition of two companies and a merge of
three companies into one.
Designed benefit programs to include health and wellness with a company contribution and all voluntary
employee-paid benefit packages, open enrollment communications and required compliance notifications.
Developed a data driven HR/Recruiting dashboard with metrics, key performance indicators, early
intervention indicators and percent to goal tracking.
Developed curriculum for company-wide employee engagement, performance enhancement and manager
development training.
Conceived and implemented a solution for managing compensable time and potential DOL compliance
violations dealing with principle work activity occurring before a time punch registered in the system.
Resume of Stacy J. Spradling, PHR
Utilized time audits and analytics to discover latency concerns with scripting upon machine start up and
resolve issues through remediation.
PROFESSIONAL HR AND OPERATIONS EXPERIENCE
May 2013 – Present
Radius Global Solutions formerly Integrity Solutions Services – St. Charles, MO
Vice President, Human Resources
2011-2013
SYKES Enterprises - Tampa, FL
Director, Human Resources – US Recruiting
2006-2011
ACCENT Marketing - Jeffersonville, IN
Director, Human Resources
2003-2006
Lee Mechanical Contractors - Park Hills, MO
Director, Human Resources and Strategic Planning
2002-2003
Smart Document Solutions - Alpharetta, GA
Director, Human Resources
1998-2002
Kammermann’s Termite Company - Farmington, MO
Human Resources/Office Manager
HR CONSULTING
2014 – Bootheel Independent Living Services (B.A.I.L.S.) – Customer Service De-escalation Training
Development/Delivery
2011 – Ozarks Federal Savings and Loan – Benefits and Compensation Project, Curriculum Development
2011-2012 – East Missouri Action Agency – Generational Diversity Training, Coaching/Development Training
2011-2013 – Survival Flight Air Medical Transportation – Employee Relations/Handbook Projects
2009-2014 – Global Executive Recruiters – Senior Level Recruiting Projects
EDUCATION
Bachelor of Business Administration, Magna cum Laude
Baker College, Flint, Michigan
CERTIFICATION/AFFLIATIONS
Professional of Human Resources (PHR) Certification
NHRA St. Louis, Business Development Committee
CallCenterWorld.Com – Silver Medalist – HR Field
Guest Contributor – Acacia HR Solutions Blog, Call Center World.com
Blogger – www.stacyspradlingconsulting.com
Resume of Stacy J. Spradling, PHR
Contact this candidate