Customer Service Medical

TAKETRA MALLARD

***** ******** ******* #**** *******, TEXAS 77089

832-***-**** ***********@*****.***

Objective: To secure a position that will allow me to utilize my interpersonal, professional, and

communication skills to promote the growth of the company.

Experience

MTC Medical Administrative Clerk: Henderson, Texas: 5/2014- 12/2014

• Assists in the coordination of infectious disease prevention activities

• Works closely with on and off site physicians

• Ensures activities are performed in a timely manner and in accordance with appropriate standards

• Ensures necessary reports are forwarded to the director of nursing, health services administrator,

corporate office, and the State Department of Health as necessary

• Maintains absolute security and confidentiality of all medical records, observes applicable HIPPA

rules

• Schedule offenders for nurse sick call, chronic care, dental, and provider appointments

• Prepares discharge documents for offenders leaving the facility

• Works closely with quality improvement clerk to ensure all reports and audits are conducted and

completed within provided deadlines

• Update medical charts as necessary

• Payroll

• Schedule offsite medical appointments for offenders

• Order and distribute supplies for all dental, medical, and clerical offices

• Consults and data entry

• Receive and distribute glasses

• Receive and distribute mail to appropriate departments

• Inventory

• Order eye glasses

• Sends eye glasses off for repair

• Run errands for onsite doctors and nurses

• Retrieve medical records on discharged offenders for SSI or TDCJ

• Handles all medical claims from offsite providers

MFR Disaster Housing Assistance Program: Records Management: Houston, Texas:

8/06-10/2010

• Multitasking, validation, and quality control of documentation

• Logged incoming correspondence in Housing Pro

• Scanned correspondence for electronic filing

• Retrieved and assembled tenant as well as owner files

• Heavy Data Entry

• Ordered office supplies

• Operated Neo Post mail machine

• Prepared file labels

• Created and updated logs in Microsoft Excel

B & B Answering Services: Receptionist: Longview, Texas: 5/03-6/06

• Answered multiple business lines

• Faxed call records to companies

• Relayed messages to doctors and nurses

• Dispatched oil field workers on rig alarms

• Scheduled appointments and wake up calls

TCIM: Sales Representative: Longview, Texas: 4/97-7/00

• Answered inbound calls in support of the customer and agents needs

• Conveyed step by step instructions to resolve complex personal application issues

• Consistently met and exceeded expectations mark on monthly audits

Foot Locker USA: Part-time Sales Associate: Longview, Texas: 2/97-7-00

• Met daily sales quotas

• Demonstrated great customer service

• Cashier

Education:

• Tyler Junior College: 8/2011- 5/2012 AAS Medical Office Management

• Texas Hairstyling Schools: 2001-2002 Licensed Operator- Cosmetology

• Longview High School: 1996-2000 Diploma- General Studies

Skills

• Proficient in MS Office, Power Point, Excel, Share Point, & Internet Explorer

• Outstanding oral, organizational, and written skills

• Excellent time management skills

References

• Neita Beckworth: Records Management Specialist 903-***-****

• Garron Allen: Parole Officer 903-***-****

• Ashley Robinson: QI Safety Clerk 903-***-****

Contact this candidate