Customer Service Representative

DANA PAMELA CABALLAS MOJICA

BACHELOR OF ARTS IN MASS COMMUNICATIONS

CAVITE STATE UNIVERSITY

#** ******** ******, ***** * Indang Cavite

(090*-***-**** / *************@*****.***

OBJECTIVE

To be hired in a position that is best to my capacity and ability and brings my knowledge into a productive line of

job.

WORK EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE – BOH

Teletech Customer Care Mgt. Phils. Inc.

Top Level, SM City Bacoor

Gen. Aguinaldo cor. Tirona Highway Barangay Habay Bacoor, Cavite

April 28, 2008 – present

TELSTRA ACCOUNT (AUSTRALIAN TELEPHONE COMPANY)

FUNCTIONS:

TELSTRA BUSINESS ASSIGNED (TBA)

October 2008

DUTIES:

Analyzing queues submitted by the dealers.

Advise the dealers regarding discrepancies in their orders and collaborate

to find solutions. Activating new service connections.

Upgrade/modify existing Telstra MSN.

Bill the customer for any hardware/accessories purchased.

SUB FUNCTION:

MNP (MOBILE NUMBER PORTABILITY)

Cancellation of orders which have been returned by customers due to

early life failure, incorrect order, cancelled order, and delivery failure.

Port mobile numbers from different carriers back to Telstra.

NON TELSTRA ACCESS CUSTOMERS (NTAC)

Subject Matter Expert

April 2008 – September 2008

DUTIES:

Sub function:

NTAC UPECS (Telstra Call Usage)

Issuing On Line orders, including connection orders, disconnection Orders, and

changes to active accounts.

NTAC AMS (Account Management System)

Automate Retail account establishment and ongoing account maintenance.

Reconcile Telstra Call Usage against Telstra requests and other carrier responses.

Credit assessment and customer verification reporting.

NTAC COOLERS

Amending UPECS errors that are encountered during the NTAC process.

NTAC BAM

Barring connections directly connected to other carriers other than Telstra.

Customer Service Associate

ACS, A Xerox Company

One E com MOA,Pasay City

Dec.5, 2012 Jan.26, 2013 (Project Based)

Customer Serivce Representative

Teletech Customer Care Mgt. Phils. Inc.

Building F, SM Corporate Offices 1000 Bay Boulevard, SM Central Business Park Bay

City, Pasay

February 2013 – Oct.27, 2014

BAARS ( Business activations and retail Channel Support )

• Receiving calls from dealers, assisting them like activating the sim

cards,adding data codes, activating mobile numbers

Changing the business plans of the fixed lines depending on the

•

customer’s inclusion based on their consumption i.e calling abroad,

calling locally, or if they want messagebank

Customer Service Representative (OUTBOUND)

Eagles Line (Oct.27 Nov.29)

Others:

Service Crew

Greenwich

Lotus Mall, IMUS, CAVITE

April 2005

COMPUTER SKILLS

MS Office (MS Word, MS Excel, MS PowerPoint, MS Paint)

EDUCATIONAL BACKGROUND

Tertiary Cavite State University

Bachelor of Arts in Mass Communications

Indang, Cavite

June 2004 – October 2006

Secondary Muntinlupa National High School

Alabang, Muntinlupa

1999 2003

Primary Theresian School of Cavite

Habay, Bacoor, Cavite

1993 1999

AFFILIATIONS

Member, Student Artist Society (STARS) A.Y. 2003 – 2006

PERSONAL INFORMATION

Date of Birth: October 30, 1985

Place of Birth: Lucena City

Gender: Female

Civil Status: Married

Citizenship: Filipino

Religion: Roman Catholic

CHARACTER REFERENCES

Jeric Ilagan Operation Manger 094********

Paolo Flores Operation Supervisor 091********

“I hereby swear that all information is true and correct to the best of my knowledge and

ability.

DANA PAMELA C. MOJICA

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