Management Training

Deborah Ann Fragel

Contact

Tel : 231-***-**** cell 616-***-****

hm

e-mail : *********@*****.***

Address

**** **** **. **, **** Grand Rapids, MI 49506

Profile

Objective Seeking a position in HR, HRSS, or Tax as an unemployment subject matter expert

(SME) utilizing my expertise in management of SUI and FUI rates including all aspects

of unemployment claims and benefit management, and HR policy review to reduce UI

charges and experience rating.

Availability Immediate

Key Skills

Excellent oral and written communication skills, leadership training, expert knowledge of unemployment laws, UI

Federal Integrity Mandate compliance issues, UI claims management, HR policy review, SUTA and FUTA,

SIDES, analysis of claims lifecycle cost analysis, and claim liability.

State UI Laws including UI Review Commission PeopleSoft Organizational Theory

in depth training in WI, and Leadership

Claims Appeals SIDES

MI, IN, IL, OH and KY UI state portals

Education

May 2013 Delta College –Certificate of Human Resource Management

-Benefits Administration including; WOTC, Workers Comp, Health Insurance, and

Unemployment Benefits., HR Regulations.

2012 to Present

Masters of Arts in Organizational Leadership (MAOL) (enrolled) – Corporate

Leadership and Organizational Theory (currently 3.95 GPA)

Lewis University, Chicago, IL

1990 Bachelor of Science (BS) Radio and TV Production, Public Relations

Northern Michigan University, Marquette, MI

2006 Counselor Training - Dave Ramsey, Financial Peace Counseling and Leadership

Lampo Group, Brentwood, TN

2013 HR Certificate: Delta College. Saginaw, MI Benefits Administration, Regulatory Environment, Hiring Engaged

Workers, Workplace Health and Safety, Managing Unemployment, Reaching Peak Performance

Work Experience

Unemployment and Benefit Specialist

Meijer Stores Great Lakes Limited Partnership

July 2013-December 2014

Grand Rapids, MI

Unemployment Claims and Taxation (SME)

Analyzed UI claims and appeals.

Managed unemployment claims through

various stages of progression.

Reviewed a responded to all unfavorable

decisions to assess appeal potential.

Prepared appeals and protests for response

to States UI agencies.

Assessed claims for eligibility issues that

affected the liability during claim lifecycle.

Identified improvement areas for cost control.

Developed UI appeal processes that

surpassed effectiveness of TPA management.

Reduced SUI Tax Rates

In-depth knowledge of state UI laws in WI,

OH, IN, IL, KY and MI.

Re-ignited a retail UI consortium to share best

UI claims management processes.

Managed UI Integrity Mandate Compliance

Monitored UI compliance to avoid penalties. .

Tracked UI claims liability and costs.

Developed use of the MI Advocacy assistance

program for free hearing representation in MI

Created process for direct response to state

UI questionnaires and claim protests.

Joined SIDES and individual state UI portals

for solid and timely management of UI claims

Trained claims clerks and TPA vendor to

properly respond to protestable UI claims.

Developed more affective response to TPA

inquiries of all UI claims for better case

management

Advocate/Manager

Act as employer’s agent in UI hearings for

claims and SUI charge hearings.

Developed process for monitoring and

protesting state charge statements, and

improper charges.

Reduced SUI charges by 10% in 5 months.

Reduced company SUI charges by 20%

million in 14 months.

Trained units

Developed companywide training to reduce UI

liability and reduce exposure

Developed UI best practices and training.

Advocacy Services, Grand Rapids, MI

MichiganUnemploymentAppeals.com

2002-Current

Appeals Specialist and Claimant Agent/Advocate

for Unemployment Hearings

Representation of unemployed workers in unemployment hearings

Representation of employers in unemployment hearings

Legal and policy research for unemployment hearings

Manage unemployment cases and claims

Manage cases pertaining to discharge of employees

Evaluation of disciplinary policies and actions of employees

Evaluation of discharge and policy procedures

Fact finding and document preparation for State unemployment hearings

Research and write Board of Review legal appeals and Oral Arguments

Conduct telephone hearings and in person hearings pertaining to unemployment appeals

Review and investigate termination and voluntary leaving cases, and restitution 62(a),for UIA hearings

Manage and counsel clients about liability, restitution, policies, and State guidelines, and tax accounts

Work with Administrative Law Judges to evaluate cases

Research and evaluate corporate, claimant, and union liability for UIA appeals.

Expert in unemployment benefits administration.

Evaluate HR systems, worker engagement strategies, training and evaluation.

Planning Commission, Acme Township, Mi

Board of Commissioners (Commissioner)

1998-1999

Review and audit public plans

Review and evaluate building and land use requests for the township Board

Vote and present options for planning to the Township Board

Gannon Broadcasting, Grayling, MI

1993-1994

FM Radio, Newscaster

Research and write news stories

Investigate stories and interview

Prepare and produce audio material

Produce news casts for each day

File and report stories for the Michigan News Network

NMU Public Radio, Marquette, MI

1990-1993

On-Air Announcer

Board operator and producer for public radio

Host radio show CD Jazz show

News Announcer for local news during All

Things Considered

Operate board of control for evening shift of

Public Radio Programming

Central Texas College-Europe Campus (Germany)

1988-1990

Payroll/HR Assistant

Process payroll

Maintain and file employee documents

Prepare reports

Interview and recommend hiring

Administer benefit enrollment

Manage retirement (TTRF) files

Evaluate Job descriptions

Perform other duties as directed

References Available Upon Request:

Activities and Interests

Activities Volunteer for high school crew team, former basketball coach, cross country team

volunteer, orchestra parent. Stand-up comic performer.

Debt Counseling Volunteer as a debt counselor for individuals in the Financial Peace University

program

Traveling Bulgaria, Germany, France, Macedonia, and Austria

Memberships

UWC NMU Alumni East Grand Rapids Music Boosters

East Grand Rapids Athletic Boosters

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