Sales Customer Service

CHARLES CARPENTER BUSINESS DEVELOPMENT PROFESSIONAL

A n a l y s i s w i t h Vi s i o n

Innovative, results-oriented sales and marketing expert with 20+ years’ experience developing top tier

business strategies. Tenacious negotiator, passionate about new market opportunities. An immediate impact

sales professional, consistently awarded top honors over seasoned co-workers. Repeatedly successful in

pursuing and securing sales and maintaining exceptional relationships. A committed team leader who

addresses problems methodically and in compliance with project guidelines.

Areas of Expertise include:

Sales & Marketing Cold Calling Account Development

Negotiation Relationship Building Closing

Customer Satisfaction Leadership Problem Resolution

Lead Generation Adaptable Up-Selling

E XPERIENCE

CORNERSTONE PRESS • Hiawatha, Iowa • 2000-2014

SALES & BUSINESS DEVELOPMENT REPRESENTATIVE

• Initiated sales by all avenues: lead investigation, cold-calling, and in-person.

• Provided phone and email support in the office 40% of the time and for off-site meetings 60% of the

time.

•Bolstered customer devotion by collaborating with production staff to provide consistent support and

communications.

• Dramatic personal sales growth by more than 200% (from $295K to $624K).

OMNILINGUA • Cedar Rapids, Iowa • 1990-2000

REGIONAL SALES MANAGER (1994–2000)

• Proficient in all aspects of sales, from lead generation to closing to account maintenance.

• Tenacious business developer, known for growing businesses within essentially disregarded regions.

o Transformed one non-existent account into a premier, multi-million dollar success story.

• Experienced substantial personal growth with yearly sales soaring from $95K to $1M over eight

years.

LEAD GENERATOR & ACCOUNT MANAGER (1992–1994)

•Secured leads and collaborated with the sales force to ensure all sales.

•Delivered account expertise and point-of-contact with several clients.

•Established reporting methods that management decided to implement into the sales policy which applied

to the entire sales staff.

•Proactively established major individual accounts, coordinating the entire process solely via phone.

LEAD GENERATOR & CUSTOMER SERVICE ADMINISTRATOR (1990–1992)

•Researched and secured leads via import and export directories, export publications, city-by-city business

publications, and other trade journals.

•Collaborated with Account Managers to facilitate sales.

E DUCATION, T ECHNICAL S KILLS, & A SSOCIATIONS

361 30th Street Drive SE Cedar Rapids, Iowa 52403 319-***-**** acg48s@r.postjobfree.com

BA, Political Science

UNIVERSITY OF IOWA Iowa City, Iowa

Graduated with honors, Phi Beta Kappa Scholar

Proficient with Microsoft Word/Excel/Outlook/Windows

Member, Metro North Rotary of Cedar Rapids

Paul Harris Fellow

361 30th Street Drive SE Cedar Rapids, Iowa 52403 319-***-**** acg48s@r.postjobfree.com

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