Customer Service Machine Operator

Axer

Rouf

**** ******** ****

Oakville, Ontario.

L6M 4Y3, Canada.

e-mail: ****.****@*******.***

Telephone: +1-647-***-****

HIGHLIGHTS OF SKILLS & QUALIFICATIONS

1. Over two years of experience as an Administrator, authenticating a financial reporting platform, supported by an

Agency of the Ministry of Finance Canada. Previously provided ten years of loyal and skilled services in various

Canadian companies and industries

2. Proficient in using MS Office e.g. Word, Excel, Power Point, Publisher, Outlook, OneNote and other Microsoft

Professional Programs. Familiar with Autodesk Inventor, Native Instruments, Adobe Acrobat, Website Designing

applications and SEO analytics

3. Secured alphanumeric data entry speed with emphasis on accuracy. Strong keyboarding, correspondence proof

reading, and office organizational skills. Able to compose in a clear, concise and legible manner. Compiled data,

analyzed cases, added notes, edited and modified records. Aware of legal practices and terminologies. Decent

interpersonal skills with the ability to communicate effectively

4. Professionally responded to telephone calls, faxes, emails, and relayed messages to appropriate authorities. Scan,

photocopy and collected documents for record keeping and archiving. Tracked inbound and outbound postage and

courier shipments. Circulated notices, brochures, pamphlets, news releases and publications about initiatives

5. Managed calendars, booked appointments, co-ordinated presentations, arranged and recorded meetings,

broadcasted online conferences, hosted events and parties, articulated statements and speeches, converted

materials into multiple formats. Organized remediation services while regularly updating websites and social

media accounts

6. Received visitors, examined nature of business, ascertained identity and registered entry. Experienced in

managing large volume databases regarding client relations. Actively responded to inquiries and maintained

customer relations while providing excellent value added service. Directed visitors to employer and designated

authorities. Led visitors on tour as an Ambassador

7. Knowledgeable about contract management and budget implementations. Monitored performance reports,

projected statistical figures, and other information to support research and development activities. Assisted

company toward meeting goals with promotional materials. Able to draft and multitask in high pressure

environment.

8. Created forms and technical manuals, printed labels and identity cards, published business cards, prepared timely

reports and presentations using templates. Verified bills, invoices, receipts, and bank deposits accurately.

Performed basic accounting and bookkeeping duties. Filed and retrieved financial transactions electronically and

manually. Able to schedule annual tax returns for individuals and businesses. Shredded and maintained

confidentiality of government institutions

9. Assisted Office Manager in a team environment, distributed workflow illustrations, and assigned Administrator

Assistants for ascertaining identity and report validation. Trained new staff on office regulations, office

procedures, guidelines and company policies. Performed day to day clerical duties based on priority

10. Operated general office and resource centre equipment along with active technical support. Ordered office

supplies, kitchen supplies, and maintained daily inventory. Arranged servicing of equipment when necessary

EXPERIENCE

Administrator, Financial Transaction & Report Analysis Center of Canada (FINTRAC) August 2010 – November

2012

Determined prescribed regulation according to consolidates acts

Prepared specific reports according to established guidelines

Entered data securely on F2R platforms and kept record of transactions

Executed command and controlled flow of information internally

Maintained client records and retrieved files when necessary

Mail merged office correspondence and distributed publications within the department

Determined functions of business via web portal resources

Performed day to day office administrative tasks and implemented a compliance regime

Help Desk Receptionist, Lab Monitor & Support Assistant, GBC, The City College of Toronto. Feb 2009 - Dec

2009

Performed various duties for the college and the Educational Resource Department

Helped students with inquiry and usage of the computer lab and library facilities

Monitored over ten work stations and operated server-based software applications

Maintained library equipment (printers, scanners, photocopiers, and 180 self-service stations for students and alumni)

Ensured supplies (Ink cartridges, staplers and paper) were stocked and ordered when needed

Maintained records of service and invoiced transactions

Opened and closed Library Learning and Commons facility for the department

Volunteered in various technological events with the Industry Liaison Office

Achieved motion towards trustworthy leadership and intelligent qualities

Event Writer / Press Release, Citybeatradio.org, UK. June 2008 –

August 2008

Promoted events and festivals for a UK based online radio station network

Collected information about electronic music events and festivals from the web taking place around the world

Author news section about events and festivals

Proofread, edited, pressed and published cited digital copyright patents and articles

Producer & Disk Jockey, Philthy McNastys, Toronto. (Part-time while attending College) October 2007 – December

2007

Managed record label

Set up electronic equipment and recording gear

Helped friends and coworkers with events and promotional materials

Played music for a wide range of audience on various events

Performed as a Disk Jockey for a large audience in the 2007 Hockey Championship

Temporary Contract Work Positions, Burlington, Oakville & Toronto. September 2006 – September

2007

Established a Grand Opening of a new store with a Swiss Company

Unpack, sort, stock by code, size and department (attention to detail/detail-oriented)

Visual Merchandising

Inventory Control

Quality Inspection

Rework and Returns

Packaging and Labelling

CNC Machine Operator

Cabinet Maker

Aware and reliable on safe handling of foreign registered materials

Witness of join venture in the electrical industry between General Electric and Xenon Environmental

Worked in the various auto part maker in North America and in the automotive industry such as Ford Motors, Chrysler

and Lincoln

Roxy’s Hamburger and Ice Cream, Oakville. (Part-time while attending School) February 2005 – August

2006

Employee of the Month

Purchased supplies and maintained business inventory

Consistently provided friendly customer service

Competently assisted team with reliable time sensitive materials

Prepared food items

Accurately completed cash, debit and credit card purchases

Raised and promoted for providing quality workmanship

Temporary Contract Work Positions, Oakville. October 2004 –

January 2005

Alphanumeric Data Entry Clerk

Machine Operator

Material Handler & Packager

Mechanical Assembler

Shipping and Receiving

EDUCATION

• Beginner Level French Student, Alliance Française de Dhaka, 2014

• Student Leadership Academy, George Brown College, 2009

• Electro Mechanical Engineering Technician, George Brown College. Toronto, 2008

• Electrician Pre-Trade, Sheridan College, 2007

• Passport to Safety, Sheridan College, 2007

• Academic Upgrading Program, General Education Diploma (GED), Sheridan College, 2006

• WHIMS Certified, 2004

• Secondary School, General Certificate of Education, (GCE), Bangladesh, 2003

References are available upon request.

Contact this candidate