Exexutive Admin, Collections, Customer Service

Viviana “Susy”Leguia Cabo

**** ******* ****** **.

Orlando, FL 32807

407-***-**** acg47l@r.postjobfree.com

OBJECTIVE: To find a job that will utilize my skills and interests with a productive work environment and the

possibility of further career advancement.

SUMMARY Dependable, self-directed, versatile professional adept at coordinating and leading multiple skills.

Excellent communication skills. (Written and verbal)

Bilingual (English and Spanish)

Confident in all Microsoft Office Programs: Excel, Word, Power Point, Quick Books, & Outlook

ACOMPLISHMENTS & AWARDS

1981 – Salesperson of the Year - Vani-Publi S.A.(Subsidiary of Vanity Affairs, USA) – Lima, Peru

1995 – Employee of the Year -Westgate Lakes Resorts – Orlando, FL

2004 – 2006 Best Collector of the Quarter (4 times awarded) – Tempus Resorts, Orlando, FL

EDUCATION (Lima, Peru)

Abraham Lincoln Elementary, Middle School and High School April 1962 to Dec 1972

Academia de Secretariado Ejecutivo Bilingüe Margarita Cabrera Jan 1973 to Dec 1974

2 years of accounting, commercial English, public relations, commercial etiquette, etc.

EXPERIENCE

Museo de Arte Contemporaneo –( Lima, Peru)

Coordinator of the Department “Friends of the Museum” April 2014 to October

2014

Responsible for affiliation of Benefactors (Corps, Companies and Executives)

Manitur Cruise and Transportation Co (Orlando, FL). April 2011 to March

2014

Coordinator of both Cruise and Transportation Dept.:

(Logistics, Scheduling, Annual contracts with current and captioned National

and International Clients, reservations and book-keeping)

Tempus Resorts International (Orlando, FL)

Collections Department Sept. 2002 to April 2011

Collected monthly mortgage payments and maintenance and taxes fees

aged from 11 days to 91 + days

Starwood (Orlando, FL)

OPC July 2002 to Sept 2002

Sunterra Resorts Int. (over 67 resorts) (Orlando, FL)

Customer Relations Manager (promoted) Jan 2000 to May 2002

Customer Relations Supervisor (promoted) May 1999 to Dec 1999

Customer Relations Agent (promoted) Oct. 1998 to April 1999

Reservations Agent June 1998 to Sept 1998

Westgate Resorts (Reservations Department) (Orlando, FL) June 1996 to May 1998

Monthly statistics of the department

Payroll of over 50 agents

Verification of RCI and II reservations (time-share clients)

Westgate Lakes Resort (Housekeeping Dept.) (Orlando, FL) January 1994 to May 1996

Administrative Assistant

Contributed to the efficiency of the Housekeeping Department, insuring all payrolls (over 90 employees), customer

service satisfaction, accounts receivable & purchase orders were executed on a timely and organized manner.

IPAKO S.A. (Buenos Aires, Argentina) May 1982 to Oct. 1993

Administrative Assistant to the Operations Director

VANIPUBLI S.A. (Lima, Peru) April 1980 to April 1982

Sales Executive of advertising (Spanish version of Vanity Affair, Good

Housekeeping, Cosmopolitan, Readers Digest)

Interandina de Publicidad (Lima, Peru) Jan. 1979 to March 1980

Administrative Assistant to the CEO

Norda Inc. (Lima, Peru) May 1977 to Dec. 1979

Administrative Assistant to the Financial Manager

Ericsson S.A. (Lima, Peru) Jan 1975 to April

1977

Administrative Assistant to the General Manager

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