Management Project
Resume:
SU D EEPTO GHOSH
EmaiID: ******.*@*******.*** Phone: 0-976-***-**** /
PROFESSIONAL SYNOPSIS:
• Over 8 years of experience in Project Support, Release and Deployment, Incident and Problem
management, Change Management and Monitoring.
• ITIL certified, Oracle 10g certified (SQL) and PMP trained, well versed with PMBOK standards.
• Implementation of ITIL process specifically for Incident, Problem and Change Management
• Expertise in diagnosing root cause analysis of application issues and provide resolutions according to
the SLA.
• Strong Team leading, communication, collaboration & team building skills with proficiency of grasping
new technical concepts quickly and utilize the same in a productive manner.
• Effective product training and demos through presentations and webinars
• In depth knowledge of Business Processes/Analysis, Project Management and Service Delivery and
support
• Advanced analytical and project management skills, good knowledge of various phases and
methodologies of Process/Service Delivery, Scope Management, Time Management, Risk
Management and Quality Management.
• Good communication skills, making Business Presentations, Documentation and developing
specification documents (PD/PI).
• Extensive client interaction in multi stakeholder and multiple locations environment.
• Involved in ISO Audits and preparations.
CERTIFICATION AND WORK SHOP TRAININGS
• ITIL Certified
• Oracle 10G Certified
PMP: Successfully completed 36 hours of training from PMI. The Project
•
Management Professional (PMP®) Program supports the international
community of project management professionals and is designed to
objectively assess and measure professional knowledge. PMP Program
requirements and eligibility standards are applied fairly, impartially and
consistent with applicable laws.
• CBAP: Successfully completed 36 hours of training from IIBA approved Business Analysis training
Program.
TECHNICAL SKILLS
Platforms Windows 9x/NT/2K/2K3/Linux Suse
Applications Exchange 2000/2003, Active Directory Services
Networking DHCP and DNS
Web IIS and SharePoint
Tools CRM: CMS Avaya, Jira and Siebel
Database Oracle 10g, Microsoft SQL Server 2000, MySQL, MS
Access
FUNCTIONAL SKILL SETS
• Ability to motivate and lead.
• Possess good decision making capability.
• Target and Result Oriented.
• Keen Observer, Patient and Self driven.
• Possess good analytical skills.
• Possess good Interpersonal skills and Communication.
PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS (8 YRS +):
TOMTOM INDIA PVT LTD. (JAN ‘11 – TILL DATE) PUNE.
TEAM COORDINATOR (TECH. DEPLOYMENT AND SUPPORT):
Programs Associated: Asia Pacific and Middle East
Key Responsibilites:
• Project Support
o Performing feasibility study, risk management and Risk mitigation and provide alternative
solutions for incorporating business requirements which may arise in intermediate phases and
impacts project scope.
Involved in Incident management and Problem management
o
o Developed dynamic dashboard for one glance real time summary of all activities increasing
transparancy between all department and stake holders.
Maintain baseline for every activity on quaterly basis to ensure better efficiency and set the
o
right expectations for delivery.
Perform Root Cause Analysis with techniques like 5 WHYs and Fish Bone analysis and
o
implement the corrective actions for future projects
Maintain lessons learnt and have knowledge base articles.
o
o Define and improve process models and implement them in sync with the project plan and the
stakeholders.
Identification and implementation of service improvement and process, policies and Cost
o
implications with in Support department with improved ROI’s.
• Project Infrastructure Support
o Identifying Infrastructure requirements of system/software to support the projects.
o Monitor performance of Netapp file share and VMs on EsXi servers.
o Create and maintain deployment of SCCM (System Center Configuration Manager) packages.
o Providing Impact assessment for new project transitions.
o Database Administration and Maintenance to ensure database is consistent
o Define new processes to ensure seamless delivery with agreed quality
o Configuration management of tools / softwares and Inventory Management
o Integrating TomTom propitiatory tools with Active Directory
• Lead Technical Support and Deployment for the Data Processing Unit.
o Release and deployment of APAC and ME datasets
o Troubleshooting and Analysis of day to day issues and problems from the Production Unit.
o Involved in process design for seamless support and deployment for every release cycle.
o Involved in Planning and Implementation with various stake holders accross the project in
multiple locations.
Participate in status meeting in multiple stake holder environment
o
o Technical Operation and Service delivery support.
o Involved in ISO Audits and preparations.
• Lead team of 15 members
o Performance appraisals for the team.
o Efficiency monitoring
o Training, Mentoring and personal development
o Organize and realize trainings (K.T.) for employees/partner organizations to maintain same
level of expertise for validating processes, specifications and tool application.
AHMSI 3 INDIA PVT LTD. (OCT ‘06 – DEC ‘09) PUNE.
TEAM LEADER MIS/WORK FORCE MANAGEMENT:
Key Responsibility:
• Project Support
o Was involved incident management, problem management, change management Retention
plans and escalations.
Planning Transitions, Implementation and tracking project schedules.
o
o Feasibility study, Risk assessment and impact analysis and defining mitigation steps in
transition phase and provide best alternative and incorporate in project.
o Provide performance analysis based on the acquired data, for scope changes and its resource
management.
Create Process flow and implementation of new plans to gain maximum Return of Investment.
o
o Resource utilization and Management to meet the business requirements.
o Review plans and their execution on monthly and quarterly meetings with Department
Managers and Process Owners for preparing and advising of ramp up/down plans.
o Tracking and Analyzing utilization efficiency, Project Schedules.
o Financial management in terms of budgeting vs actuals, invoicing and looking at ways of
potential revenue maximization.
Coordinate with Business Leaders and ensure solutions are in compliance with set with
o
business strategies and standards.
o Co ordinating with Application Development team to design and implement new systems for
increasing productivity and better tracking for continues improvement of the process.
o Real time monitoring and track technical/performance issues with the help of Real Time
software (Avaya CMS).
• Lead team of 11 members
o Leading a team of 11 for managing workforce of multiple revenue generating sites in different
locations involving multiple stakeholders.
Performance appraisals for the team and Efficiency monitoring
o
o Training, Mentoring and personal development
o Organize and realize trainings (K.T.) for employees/partner organizations to maintain same
level of expertise for validating processes, specifications and tool application.
Wipro BPO As MIS EXECUTIVE (June ‘06 – Oct ‘06) Belapur
• Managed work force of over 450.
• On Time delivery and meeting SLA’s set by the clients
• Provide performance analysis based on the acquired data and resource management.
• Shrinkage, transport and Seat utilization analysis.
Wipro BPO As Customer Service Associate (May ’04 – August’05) Pune
• Client Servicing for AT&T Wireless.
• Provide performance analysis based on the acquired data, Shrinkage, transport and Seat utilization
analysis.
ACADEMIC QUALIFICATIONS:
• MSc. Geoinformatics – Symbiosis Inst. of Geoinformatics Symbiosis Univ. (Regular)
• Bachelor of Computer Science Pune University (Regular)
• HSC – Maharashtra State Board
• SSC – Maharashtra State Board
Contact this candidate