Customer Service Sales

ANNETTE LEPIRD

***** *. **** ******, **** Creek, AZ 85331

480-***-**** • **********@***.***

OBJECTIVE

SKILL SETS

Organized team player with excellent communication skills, focused on being part of a solid

• Knowledge of MS

organization where I can demonstrate my real estate skills and help the company grow.

Office, Word,

Excel, Outlook, SUMMARY OF QUALIFICATIONS

PowerPoint Excellent verbal and written communication skills with a talent for building strong

•

working relationships

Familiarity with MS Office suite including advanced knowledge of Outlook, Excel,

•

• Successfully

PowerPoint, and Word

closed over Strong customer service background

•

$100M in loans Efficient office management, phones, process integration, Word, proprietary software

•

Strong attention to detail, accuracy, proficient, integrity of work, and accountability

•

Ability to take direction and work independently

• •

Conforming &

Focus-driven to complete the goals of the team and move from task to task seamlessly

•

Nonconforming Excellent organizational and time management skills with proven ability to prioritize a

•

Loans, FRMs, complex workload

ARMs, GPMs,

Jumbo Loans, WORK OF EXPERIENCE

POLUNSKY BEITEL GREEN ATTORNEYS AT LAW 05/2014 to 10/2014

Fannie Mae &

CLOSING REP AT JP MORGAN CHASE

Freddie Mac

• Attorney Review for Texas

Guidelines, FHA,

Mortgage loan documents

VA, USDA Rural

• Building client relations

Development with Chase Bank

Loans

• Worked with title to insure

all judgments and liens have been cleared

• Closed loans Thorough in gathering borrower information, verifying loan documents and reviewing file

•

nationwide documentation to guide each loan from preapproval to closing

• Proprietary CMG Financial 07/2013 to 05/2014

software Document Preparer

Prepare company closing instructions and documents required for closing

• Assembles documents for delivery to title company

• Focused on B2B

• Reviews approved mortgage loan to determine conditions that must be met prior to closing

relationships

• Review loan file to ensure all prior to closing conditions have been satisfied by

• Office underwriting department.

• Review and verify all fees and charges associated with loan meet all compliance

Management

• Audit of preliminary closing statements to verify accuracy prior to borrower signing loan

Skills

documents.

• Worked with Processors to provide support to loan officer and underwriter teams by

• Bookkeeping

ensuring the timely, judicious and accurate processing of mortgages. Review and verify

borrowers’ income, credit reports, employment histories, property appraisals and title

• Typing 65+ WPM insurance information to prepare loan applications for underwriting submittal. Ensure

compliance with company policies, underwriting guidelines and lending-program

requirements.

Wells Fargo Mortgage 09/2012 to 07/2013

Mortgage Closer

• Reviewing underwriting approval for each “clear to close” loan file

• Made sure loan funded timely to close on time

• Prepare legal documents, including loan closing instructions and loan documents

• Worked in tandem with Buyer, Realtor and Title Company to ensure timely delivery of

documents

• Successfully worked with clients to make sure all loan conditions were satisfied prior to

closing

Montelucia (InterContinental) Resort 2/2012 to 09/2012

Front Office/Administrative Assistant

• Provide direct customer service to new hotel guests; book & confirm reservations with

guests & after-hours service and provide direction to amenities.

• Succeeded in solving the needs of every clients to insure an enjoyable stay at the resort

• Work with guests on their folios, calculating stay charges, collecting payments and making

folio changes as needed

• Assist in the handling of guest safe deposit boxes and sensitive to guests extra needs

Vixen Jewelry Designs 08/2009 to 09/2012

Jewelry Designer

• Owner and Jewelry designer of Vixen Jewelry Designs

• Initiate and drive all aspects of strategic planning, sales, marketing, inventory control,

material sourcing, forecasting, revenue analysis and contracts

• Developed the Vixen Jewelry Designs brand, product line

• Production Supervision, Logistics management

• Financial Management of all operations

Home Smart Real Estate 08/2004 to 08/2008

Keller Williams Realty, Southeast Valley

Realtor

• Licensed Realtor specializing as buyers agent in Gilbert, Chandler, Mesa, and Scottsdale

• 2007 year to date production of $1.52 million

• Detail knowledge of local neighborhoods

• In depth knowledge of zoning and tax laws

• Successful track record of achieving sales targets

Amy Schwab Designs 01/2004 to 06/2005

Sales Representative

• Developed and maintained relationships with current, as well as potential customers

• Advertised and sold products and services to current and perspective customers

• Followed up on new leads and referrals stemming from field activity

• Created presentations, proposals and sales contracts

Page 2 ANNETTE LEPIRD, Resume

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